AT&T Small Business Training Specialist
posted by: spj_bot
DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts.
Before you apply, please read the following questions, and ask yourself if they are describing you:
- Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?
- Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?
- Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?
If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team!
Travel: 30 – 50% national and international travel as required for business needs
Office requirement: This role will report to our office in Richardson, Texas
About DSI