Mercier Consultancy MD is excited to announce a unique opportunity for Latvian Speaking Customer Service Representatives in the rapidly evolving Social Media industry. This role is perfect for individuals who are passionate about online communication and helping users maximize their social media experience. As a representative, you will provide support and guidance to users, ensuring they have a positive and engaging experience on our platforms.

Key Responsibilities

• Assist users with inquiries related to social media accounts, features, and functionalities via phone, email, and live chat in Latvian.
• Guidance on best practices for content creation, engagement, and utilizing platform tools effectively.
• Resolve account issues, including login problems, account suspensions, and content violations.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with marketing and technical teams to provide customers with updated information and support.
• Stay informed about the latest social media trends and platform updates to better assist users.

Requirements

DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts.

Before you apply, please read the following questions, and ask yourself if they are describing you:

• Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?
• Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?
• Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?

If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team!

Travel: 30 – 50% national and international travel as required for business needs
Office requirement: This role will report to our office in Richardson, Texas

About DSI

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are enthusiastic about social media and enjoy engaging with users to provide support and assistance. As a customer service representative, you will help users navigate their inquiries, enhance their experiences, and resolve any issues related to our social media platforms.

Key Responsibilities

• Respond to user inquiries related to social media features, account management, and general platform usage via phone, email, and chat in Spanish.
• Provide guidance on best practices for content creation and community engagement.
• Assist users in troubleshooting issues with their accounts and reporting concerns.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with the social media and technical teams to ensure timely resolutions.
• Stay informed about updates and changes to social media policies and features to inform users effectively.

Requirements

Mercier Consultancy MD is excited to announce a position for Nordic Speaking Customer Service Representatives in the thriving Social Media industry. This role offers a unique opportunity for individuals who are passionate about social media and enjoy providing exceptional customer support. You will assist users in navigating their social media experiences, addressing their inquiries, and helping them maximize their engagement on these platforms—all while communicating in Nordic languages.

Key Responsibilities

• Handle customer inquiries related to social media features, functionalities, and troubleshooting via phone, email, and chat in Nordic languages.
• Provide guidance on best practices for using social media platforms effectively.
• Assist users in resolving issues related to account management, content creation, and user engagement.
• Document customer interactions accurately to ensure seamless follow-up and support.
• Collaborate with product teams to relay user feedback and enhance service quality.
• Stay updated on the latest social media trends to provide relevant information to users.

Requirements

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Web Content Creator to provide editorial input to the portal.

Responsibilities:

Are you a proficient trainer and writer, skilled in the art of creating, writing, and delivering dynamic, persuasive, informative, easy-to-understand materials and presentations?

We are looking for individuals who can break down complex ideas and scenarios and make them relatable and useful for our audiences. If you can masterfully interact with an audience, so they leave with “aha!” moments, keep reading! If you are passionate about training, writing, and the creation and development of informative and enlightening materials and presentations, then we need you on our team!

DSI, a premier Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a Training Specialist/Starlink SME. This position will be responsible for developing materials and training sellers and agents on Starlink services and processes.

Essential Duties

Before you apply, please read the following questions and ask yourself if they are describing you:

• Are you a bilingual English/Spanish speaker?
• Are you as equally skilled, competent, and comfortable using Spanish for business audiences as you are in English?
• Are you a proficient trainer and writer, skilled in the art of creating, writing, and delivering dynamic, persuasive, informative, easy-to-understand materials and presentations?

If you think these questions describe you and your skill set, and you are passionate about training, writing, and the creation and development of informative and enlightening materials and presentations, then we need you on our team!

DSI, a premier Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a bilingual (English/Spanish) Sales Training Specialist. This position will be responsible for developing materials for, and training sales associates on, video and internet products, services, and processes, specifically for Spanish-language door-to-door sellers and support agents.

Essential Duties

Are you a creative marketer who thrives on testing strategies and discovering what really moves the needle? We’re looking for a Marketing Coordinator to join our global marketing team at Keycafe. In this role, you’ll take ownership of our German marketing channels. You’ll create and execute campaigns across multiple channels, including email, social, blog, paid media, webinars, and more, with the goal of identifying the most effective growth levers for your industry.

If you enjoy working across the full marketing funnel, love crafting messages that convert, and want to make a measurable impact in a growing tech company, we’d love to hear from you.

Are you a creative marketer who thrives on testing strategies and discovering what really moves the needle? We’re looking for a Marketing Coordinator to join our global marketing team at Keycafe. In this role, you’ll take ownership of our French marketing channels, primarily targeting France. You’ll create and execute campaigns across multiple channels, including email, social, blog, paid media, webinars, and more, with the goal of identifying the most effective growth levers.

If you enjoy working across the full marketing funnel, love crafting messages that convert, and want to make a measurable impact in a growing tech company, we’d love to hear from you.

DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts.

Before you apply, please read the following questions, and ask yourself if they are describing you:

• Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?
• Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?
• Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?

If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team!

Travel: 30 – 50% national and international travel as required for business needs

About DSI