Mercier Consultancy MD is pleased to present an exciting opportunity for Italian Speaking Customer Service Representatives within a Logistics & Courier Company, located in beautiful Greece. This role is perfect for individuals who are passionate about logistics and providing exceptional customer service. As a representative, you will communicate with clients in Italian, assisting them with various inquiries related to shipping and courier services.

Key Responsibilities

• Handle customer inquiries regarding shipping rates, delivery times, and service options via phone, email, and chat in Italian.
• Provide detailed information about logistics processes and assist customers in tracking their shipments.
• Manage the resolution of customer complaints and issues to ensure a high level of service satisfaction.
• Document all customer interactions accurately in the CRM system to maintain comprehensive records.
• Collaborate with the logistics team to ensure timely and effective service delivery.
• Stay informed about the latest shipping regulations and market trends to assist customers accurately.
• Promote additional services and solutions to enhance customer experiences.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for German Speaking Customer Service Representatives for a leading Finance Company based in Greece. This role is perfect for individuals who are passionate about finance and are dedicated to providing outstanding support to clients. As a customer service representative, you will communicate with clients primarily in German, assisting them with their financial inquiries and ensuring a seamless customer experience.

Key Responsibilities

• Manage customer inquiries related to financial products, services, and account management via phone, email, and live chat in German.
• Provide clear and accurate information about financial services, investment options, and regulations.
• Assist customers with account setup, modifications, and transaction inquiries.
• Resolve customer complaints and issues promptly while adhering to company policies.
• Accurately document all interactions and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to ensure the highest level of service delivery and client satisfaction.
• Stay informed on financial market trends and updates to effectively address customer concerns.

Requirements

WORK SCHEDULE

4x10 schedule 3 days between Tuesday and Friday, and each Saturday for a total of 4 days per week, 10 hours per day. Start time: 1:00 pm PST

Why Millennium Health?

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans. Everyone that joins our team is key to our ability to support the clinicians and patients.

GENERAL SUMMARY

The Clinical Laboratory Scientist performs a variety of standardized urinalysis tests in a toxicology laboratory for the detection of prescription and illicit drugs using advanced LC-MS-MS technology and approves reports and patient results to ordering physicians.

ESSENTIAL FUNCTIONS

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Join Our Team!

Are you fluent in Portuguese and looking for an exciting (remote) opportunity in Greece? At Mercier Consultancy MD, we are searching for a dedicated and enthusiastic Portuguese Speaking Customer Representative.

This role offers the fantastic benefit of paid relocation to Greece, allowing you to embrace a vibrant lifestyle while contributing to our customer service excellence.

Your Role:

• Provide exceptional customer support to Portuguese-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Communicate effectively through various channels including phone, email, and chat.
• Familiarize yourself with our client systems to deliver high-quality support efficiently.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Portuguese (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Eagerness to learn and adapt to new technologies for remote work.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Open to relocating to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Portuguese and looking for an exciting (remote) career opportunity in Greece? At Mercier Consultancy MD, we seek a dedicated and enthusiastic Portuguese Speaking Customer Representative to join our team.

This role comes with the amazing benefit of paid relocation to Greece, allowing you to immerse yourself in a vibrant culture while contributing to our customer service excellence.

Your Role:

• Provide outstanding customer support to Portuguese-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Communicate effectively through various channels including phone, email, and chat.
• Familiarize yourself with our client systems to deliver high-quality service efficiently.
• Collaborate with team members to ensure the timely resolution of customer issues.

Requirements

• Fluency in Portuguese (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-focused mindset.
• Eager to learn and adapt to new technologies suited for remote work.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Willing to relocate to Greece for this fantastic opportunity!

Benefits

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives for a Manufacturing Company based in Greece. This role is perfect for individuals who are passionate about providing excellent customer service and have an interest in the manufacturing sector. You will communicate with clients in Italian and assist them with inquiries related to products and services effectively.

Key Responsibilities

• Manage incoming customer inquiries regarding manufacturing products and services via phone, email, and chat in Italian.
• Provide accurate information about product specifications, availability, and pricing to customers.
• Assist clients with order placement, tracking, and fulfillment inquiries.
• Resolve customer issues and complaints professionally and efficiently to maintain high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for effective follow-up and record-keeping.
• Collaborate with internal teams to enhance service delivery and ensure customer expectations are met.
• Stay updated on manufacturing processes and product knowledge to better assist customers.

Requirements