Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Front Office Technical Advisor, with paid relocation to Sofia. This role is perfect for individuals who enjoy directly engaging with customers while providing expert technical support. As a Front Office Technical Advisor, you will be the first point of contact for clients, assisting them with their technical inquiries and ensuring they receive top-notch service.

Key Responsibilities

• Provide exceptional front office technical support to Dutch-speaking customers in person, via phone, and through digital channels.
• Diagnose and troubleshoot technical issues, working to resolve problems quickly and efficiently.
• Communicate clearly with clients, guiding them through solutions and ensuring their satisfaction.
• Document all interactions and troubleshooting steps taken in the CRM system for record keeping.
• Collaborate with technical teams to escalate unresolved issues and share customer feedback.
• Stay informed about product developments, updates, and best practices to enhance customer service.

Requirements

About HSO

HSO is a distinguished Microsoft Dynamics Gold Partner, dedicated to delivering exceptional Microsoft Dynamics 365 solutions. Our approach combines deep industry expertise with advanced technology to help customers achieve operational success. We are actively expanding and looking for a skilled leader to join our Global Services team.

Role Overview

As the D365 F&O Lead SCM + AWMS Consultant, you will be responsible for overseeing Supply Chain and Advanced Warehouse Management solutions for our clients. You will leverage your substantial experience to guide implementation practices, provide expert advice, and ensure that our solutions align with best practices and customer needs. This role allows for remote work and requires collaboration with international teams while driving project success.

Key Responsibilities

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do: 

Join Mercier Consultancy MD as a Dutch Speaking Technical Advisor and embark on a rewarding career working remotely from Greece, offering a competitive salary of 1733 Euro per month. This position is perfect for tech-savvy individuals who are eager to assist customers with their technical inquiries and support their use of our products. You will play a crucial role in ensuring customer satisfaction through effective troubleshooting and solutions.

Key Responsibilities

• Provide high-quality technical support to Dutch-speaking clients via phone, email, and chat.
• Diagnose, troubleshoot, and resolve technical issues effectively to enhance customer experience.
• Guide customers through detailed solutions, ensuring they understand the processes involved.
• Document customer interactions and maintain a record of issues and resolutions in the CRM system.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Stay up-to-date with product knowledge and industry trends to provide accurate and relevant support.

Requirements

Are you looking for an exciting new challenge that combines your technical skills with the opportunity to explore a stunning country? Mercier Consultancy MD is on the hunt for a passionate Dutch Speaking Field Operations Technician to join the team! This is a unique chance to work remotely, with fully paid relocation to Bulgaria. If you have a knack for troubleshooting and enjoy helping customers, we want to hear from you!

Your Role

• As a Field Operations Technician, you'll be the go-to person for ensuring the reliable operation of our systems in the field.
• Collaborate with our teams to ensure seamless communication and efficient problem resolution.
• Provide technical support and training to clients, ensuring they have a great experience with our products.
• Document all activities and report findings to help improve our processes and services.

Join us in making a meaningful impact in the field while enjoying the stunning landscapes and rich culture that Bulgaria has to offer!

Requirements

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for a Danish Customer Service Agent for a rapidly growing FinTech company. This role offers the unique chance to work in beautiful Greece, with paid relocation included. You will be a key player in delivering top-notch support to our Danish-speaking clients, ensuring they have the best experience with our financial products and services.

Responsibilities

• Support Danish-speaking customers via phone, email, and chat, resolving inquiries related to financial products and services.
• Provide clear and accurate information about account management, transactions, and financial services.
• Assist customers with troubleshooting issues and resolving complaints promptly and professionally.
• Document all customer interactions in the CRM system for quality assurance and follow-up purposes.
• Collaborate with various teams to enhance the customer experience and ensure continuous improvement.
• Stay updated on evolving products, industry trends, and company policies to offer informed support.

Requirements

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Responsibilities