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Salesforce Mulesoft Developer - Octopus by RTG

posted by: spj_bot

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Responsibilities

Job Skills

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HCM ERP Support Service

posted by: spj_bot

Overview of the Role: The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team.

Roles and Responsibilities:

  • Handle the administration of ERP/HCM L1 support services.
  • Ensure accurate and timely resolution of support issues.
  • Coordinate with stakeholders to schedule and organize support activities.
  • Monitor and track support requests and resolutions.
  • Provide administrative support to the support team.
  • Generate reports on support activities and outcomes.
  • Address user queries and provide assistance as needed.

Key Deliverables:

  • Efficient and accurate support administration.
  • Timely resolution of support issues.
  • Positive feedback from users and stakeholders.
  • Accurate and comprehensive reporting on support activities.

Key Functional and Operational Skills:

Job Skills

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ERP HCM Support Senior Manager

posted by: spj_bot

Overview of the Role: The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services.

Roles and Responsibilities:

  • Lead and manage the ERP/HCM L1 support operations.
  • Develop and implement support frameworks and processes.
  • Collaborate with global stakeholders to align support strategies with business objectives.
  • Oversee the resolution of complex support issues and escalations.
  • Ensure compliance with global support standards and practices.
  • Manage a team of support professionals, providing guidance and support.
  • Monitor and report on the effectiveness of support operations.
  • Drive continuous improvement in support processes and systems.

Key Deliverables:

  • Successful implementation of support frameworks and processes.
  • High stakeholder satisfaction and engagement.
  • Efficient resolution of support issues and escalations.
  • Regular reports on support operations and their impact.

Key Functional and Operational Skills:

Job Skills

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