Mercier Consultancy MD is seeking skilled Dutch Speaking Customer Care Representatives for IT Support Services, with the exciting opportunity to work in beautiful Greece! In this role, you'll provide essential support to Dutch-speaking clients, helping them navigate technical issues and ensuring a seamless experience with our IT services. If you have a passion for technology and a commitment to customer satisfaction, we want you to be part of our team!

Key Responsibilities

• Deliver exceptional technical support in Dutch via phone, email, and chat for IT-related inquiries.
• Assist customers with troubleshooting issues, software installations, and account management.
• Collaborate with internal teams to resolve complex technical problems and escalate issues when necessary.
• Document customer interactions and technical solutions in our CRM system accurately.
• Identify patterns in customer inquiries to suggest improvements in service delivery and technical documentation.
• Stay updated on IT trends and company products to effectively inform and support customers.

Requirements

Mercier Consultancy MD is thrilled to present an exceptional opportunity for Danish Speaking Customer Service Representatives at a cutting-edge AI & Technology Company, located in beautiful Greece. This role is perfect for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a representative, you will assist clients in Danish, helping them navigate the company’s innovative AI solutions and addressing their inquiries.

Key Responsibilities

• Manage customer inquiries regarding AI products, technology solutions, and technical support via phone, email, and chat in Danish.
• Provide clear and accurate information about product features, benefits, and troubleshooting procedures.
• Assist customers with account management, software installations, and any technical issues they may encounter.
• Resolve customer complaints effectively, ensuring high satisfaction levels and fostering positive relationships.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with technical teams to address complex issues and improve service delivery.
• Stay updated on the latest advancements in AI and technology to provide comprehensive support.

Requirements

VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Power Platform Developer to help support a potential project to assist this objective.

Key Responsibilities

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Join our team as a Geomatics Survey Specialist

Due to continued growth, we are looking for experienced Geomatics Survey Specialists to join our high-performing team Survey & Inspection team on a permanent basis.

Primarily you will be working on:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to announce a wonderful opportunity for Spanish Speaking Customer Service Representatives for a leading Payment Solutions Provider, based in Greece. This role is ideal for individuals who are enthusiastic about financial technology and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Spanish, addressing their inquiries and helping them navigate payment solutions.

Key Responsibilities

• Handle customer inquiries related to payment solutions, transactions, and account issues via phone, email, and chat in Spanish.
• Provide accurate information on payment processing, fees, and related services.
• Assist customers with transaction inquiries and troubleshooting any issues they may encounter.
• Resolve customer complaints efficiently, ensuring a positive customer experience.
• Document all customer interactions and inquiries in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs proactively.
• Stay informed about industry trends and payment solutions to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to announce an excellent opportunity for Italian Speaking Customer Service Representatives for a prominent Telecommunications Company, based in Greece. This role is ideal for individuals who are passionate about telecommunications and dedicated to providing exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries and ensuring a smooth communication experience.

Key Responsibilities

• Manage customer inquiries regarding telecommunications services, billing, and account management via phone, email, and chat in Italian.
• Provide accurate information on mobile and broadband plans, features, and promotions.
• Assist customers with account issues, service activation, and troubleshooting technical problems.
• Resolve customer complaints and concerns efficiently to ensure high levels of satisfaction.
• Document all customer interactions in the CRM system for reference and follow-up.
• Collaborate with internal teams to enhance service delivery and address customer needs.
• Stay updated on the latest telecommunications products and service offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to present a rewarding opportunity for Italian Speaking Customer Service Representatives for a Payment Solutions Provider, based in Greece. This role is tailored for individuals who are enthusiastic about financial services and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries related to payment solutions and ensuring a smooth customer experience.

Key Responsibilities

• Manage customer inquiries regarding payment processing, account management, and transaction issues via phone, email, and chat in Italian.
• Provide accurate information about services, fees, and payment platform features.
• Assist customers in troubleshooting technical issues related to payment transactions and solutions.
• Resolve customer complaints efficiently, ensuring high levels of satisfaction and retention.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance customer service delivery and address client needs.
• Stay informed about industry regulations and updates to ensure compliance and provide relevant advice.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for Italian Speaking Customer Service Representatives for an Online Marketplace, with the chance to work in sunny Greece. This role is perfect for individuals who are passionate about e-commerce and dedicated to providing exceptional customer support. As a representative, you will assist customers in Italian, helping them navigate the marketplace and addressing their inquiries.

Key Responsibilities

• Handle customer inquiries regarding product listings, orders, returns, and account management via phone, email, and chat in Italian.
• Provide detailed information about marketplace policies, transaction processes, and customer services.
• Assist customers with troubleshooting issues related to their accounts and transactions.
• Resolve customer complaints efficiently and ensure high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to improve service delivery and customer experience.
• Stay informed about marketplace trends and updates to provide relevant assistance.

Requirements