Mercier Consultancy MD is excited to offer a unique opportunity for Portuguese Speaking Customer Service Representatives for a Cryptocurrency Exchange based in Greece. This role is ideal for individuals who have a passion for the cryptocurrency market and are dedicated to delivering exceptional customer support. As a member of our customer service team, you will assist clients in navigating their inquiries related to cryptocurrency transactions and services, all while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding cryptocurrency exchanges, wallets, and trading support via phone, email, and chat in Portuguese.
• Provide guidance on account setup, transaction processes, and security measures.
• Assist customers with troubleshooting and resolving issues related to their accounts or transactions.
• Educate clients about cryptocurrency products and market trends to enhance their understanding.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with technical teams to ensure seamless service delivery and address customer concerns.
• Stay informed about the latest developments in the cryptocurrency industry to provide relevant information to customers.

Requirements

DOF is expanding the team.

We are seeking an experienced and highly motivated Senior Purchaser to join the team in the Philippines. This is a permanent role and is required for an immediate start.

The DOF Group

We are a global team of skilled professionals who, combined with a fleet of state-of-the-art, purpose-built vessels, provide services to the Offshore Energy industry across the entire offshore life cycle. This is the formula for our success in delivering solutions to our customers.

About DOF

DOF is a specialist subsea service business that provides subsea construction, subsea engineering, inspection, repair and maintenance and survey services, which involve complex and challenging engineering in an international environment.

DOF owns a large fleet of modern subsea construction, intervention and survey vessels that enable it to offer differentiated positions with its clients and work in long term relationships, which enhance service delivery and reduce the overall risk.

The company’s core business is project management, engineering, vessel operations, survey, remote intervention and diving operations, primarily for the Offshore Energy, Marine Telecommunications and Renewables markets.

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

Mercier Consultancy MD is excited to announce an opening for a Deutsch-Englische Kundenberatung position for Booking.com, to be performed in the scenic surroundings of Greece. This role is ideal for those who are passionate about providing excellent customer service and want to thrive in a dynamic work environment. As a customer advisor, you will assist clients in both German and English with their booking inquiries and ensure a smooth customer experience.

Key Responsibilities

• Provide high-quality customer support to German-speaking clients regarding their bookings and inquiries.
• Assist customers in both German and English to ensure clarity and understanding throughout the booking process.
• Resolve customer issues and complaints promptly and effectively, ensuring customer satisfaction.
• Educate customers on Booking.com’s services, policies, and features to maximize user experience.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with the possibility of working in Greece. This role is perfect for individuals who are passionate about customer service and enjoy engaging with users in a dynamic industry. As a representative, you will assist customers in navigating the ride-sharing app, addressing their inquiries in Polish while providing exceptional support.

Key Responsibilities

• Respond to customer inquiries regarding the ride-sharing platform, including account management, ride requests, and service features via phone, email, and chat in Polish.
• Provide clear guidance on app functionality, payment methods, and promotions.
• Assist users with troubleshooting issues they may encounter while using the platform.
• Resolve complaints and ensure a positive experience for all users.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with the technical support team to escalate and resolve technical issues as necessary.
• Stay informed about company policies, industry trends, and customer service best practices to enhance service delivery.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for Polish Speaking Customer Service Representatives for an Automotive Company, with the unique chance to work in Greece. If you are passionate about customer service and the automotive industry, this role is perfect for you. As a customer service representative, you will assist customers by addressing their inquiries in Polish while enjoying the beautiful environment of Greece.

Key Responsibilities

• Handle customer inquiries related to automotive products, services, and specifications via phone, email, and chat in Polish.
• Provide accurate and detailed information about vehicle options, features, and pricing to customers.
• Assist customers in scheduling maintenance services and addressing service inquiries.
• Resolve customer issues and complaints promptly, ensuring a high level of satisfaction.
• Document all customer interactions systematically in the CRM system for effective tracking.
• Collaborate with internal teams to improve service delivery and customer satisfaction efforts.
• Stay informed on automotive industry trends and company updates to better serve customers.

Requirements

Mercier Consultancy MD is thrilled to present a unique opportunity for Danish Speaking Customer Service Representatives in the thriving streaming services sector, with the exciting prospect of working in beautiful Greece. This role is ideal for individuals who are passionate about entertainment and committed to providing exceptional customer support in Danish. As a representative, you will assist customers in managing their streaming subscriptions and inquiries, all while enjoying the vibrant culture of Greece.

Key Responsibilities

• Handle customer inquiries related to streaming services, subscriptions, and content availability via phone, email, and chat in Danish.
• Provide support on technical issues, account management, and troubleshooting for users.
• Assist customers with billing inquiries and payment processing to ensure smooth subscription experiences.
• Resolve customer complaints efficiently, focusing on delivering outstanding service and support.
• Document all customer interactions in the CRM system for thorough follow-up and quality assurance.
• Collaborate with the technical team to address customer issues effectively and improve service delivery.
• Stay informed about the latest streaming trends, new content, and features to better assist customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Danish Speaking Customer Service Representatives for a leading Payment Solutions Provider, with the added benefit of working in beautiful Greece. This role is perfect for individuals who are passionate about customer service and are eager to assist clients in navigating their payment-related inquiries in Danish.

Key Responsibilities

• Handle customer inquiries regarding payment solutions, transactions, and service support via phone, email, and chat in Danish.
• Provide detailed information on payment processing, system features, and fees associated with services.
• Assist customers with account setup, troubleshooting, and resolving payment issues.
• Resolve customer complaints promptly and ensure a positive customer experience.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to address complex inquiries and enhance service delivery.
• Stay informed about the latest industry trends and company offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Danish Speaking Customer Service Representatives for an Online Bank, with the unique chance to work in beautiful Greece. This position is perfect for individuals who are passionate about providing excellent customer service in the financial sector. As a representative, you will assist customers in navigating their banking inquiries effectively in Danish.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account details, and transactions via phone, email, and chat in Danish.
• Provide information about banking products, fees, and services while ensuring a smooth customer experience.
• Assist customers with account management, technical issues, and claim processes.
• Resolve customer complaints and queries promptly to maintain high levels of customer satisfaction.
• Document interactions accurately in the CRM system to help track service quality and customer feedback.
• Collaborate with other teams to improve service delivery and respond effectively to customer needs.
• Stay informed about banking regulations and updates to assist customers with accurate information.

Requirements

Mercier Consultancy MD is proud to announce an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, based in beautiful Greece. In this role, you will be a key player in providing exceptional service to German-speaking customers as they navigate their travel experiences.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to their bookings, travel plans, and accommodations.
• Provide expert guidance and support to ensure customer satisfaction and a seamless experience.
• Handle customer complaints and resolve issues effectively and efficiently.
• Document customer interactions in the CRM system, maintaining accurate records for quality control.
• Collaborate with team members to enhance service delivery and customer engagement.
• Stay well-informed about current offers, travel information, and Booking.com services to provide accurate assistance.

Requirements