Mercier Consultancy MD is pleased to announce a fantastic opportunity for Polish Speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This position is perfect for individuals who are passionate about household products and dedicated to delivering exceptional customer support. In this role, you will assist customers in Polish, helping them with inquiries and providing solutions related to household appliances.

Key Responsibilities

• Manage customer inquiries regarding household appliances, including product features, pricing, and availability via phone, email, and chat in Polish.
• Assist customers with order placements, modifications, and issue resolution, ensuring a high level of satisfaction.
• Provide detailed information about warranties, troubleshooting, and maintenance of products.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with internal teams to relay customer feedback and improve service delivery.
• Stay informed about the latest product offerings and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present an Italian Speaking Customer Service position for a leading Tobacco Company in beautiful Greece! This unique opportunity allows you to be part of a reputable organization while enjoying the picturesque landscapes and rich cultural offerings of Greece.

Why Work With Us?

At Mercier Consultancy MD, we prioritize our team's growth and satisfaction. Join a dynamic environment where you will play a key role in engaging with customers and enhancing their experience with our valued client.

Key Responsibilities

• Provide exceptional customer support to Italian-speaking clients via phone, email, and chat, ensuring a positive and professional experience.
• Assist customers in navigating the company’s products and services, delivering helpful and concise information.
• Quickly resolve customer inquiries and complaints to maintain high satisfaction levels.
• Document customer interactions accurately and perform follow-ups to ensure their needs are met effectively.
• Collaborate with team members and other departments to enhance service delivery and customer experience.
• Stay updated on industry trends and product offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to announce a position for Greek Speaking Customer Service Representatives for a leading finance company located in Athens, Greece. This role is perfect for individuals who are eager to help clients with their financial inquiries and are dedicated to delivering outstanding customer service. As a representative, you will engage with customers in Greek to assist them with a wide range of financial products and services.

Key Responsibilities

• Handle customer inquiries related to financial services and products, including account management, loan applications, and investment options via phone, email, and chat in Greek.
• Provide accurate information and guidance to customers, ensuring a clear understanding of financial processes and policies.
• Assist customers in resolving issues or discrepancies with their accounts and financial transactions.
• Document all customer interactions in the CRM system for effective record-keeping and follow-up.
• Collaborate with internal teams to address customer concerns and enhance service delivery.
• Stay updated on financial regulations, products, and market trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce a position for Greek Speaking Customer Service Representatives at a leading Corporate Services Company in Greece. This role is perfect for individuals who are keen on delivering exceptional service in a corporate environment. As a customer service representative, you will assist clients with inquiries related to corporate services, ensuring they receive the highest level of support while communicating in Greek.

Key Responsibilities

• Manage customer inquiries related to corporate services, including business registration, compliance, and financial services via phone, email, and chat in Greek.
• Provide clients with detailed information about service offerings and assist with the application processes.
• Resolve customer complaints effectively, demonstrating strong problem-solving skills to ensure client satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal departments to expedite service delivery and address client concerns.
• Stay informed about changes in corporate regulations and business processes to provide accurate guidance to clients.

Requirements

Mercier Consultancy MD is pleased to announce an opening for French Speaking Customer Service Representatives for a leading Fintech company based in Greece. This position is perfect for individuals who are enthusiastic about financial technology and are committed to delivering exceptional customer experiences. In this role, you will engage with clients in French, assisting them with inquiries related to fintech services, products, and account management.

Key Responsibilities

• Manage and respond to customer inquiries regarding fintech services via phone, email, and chat in French.
• Provide detailed information about product features, functionalities, and financial services.
• Assist customers with account setup, troubleshooting, and transaction-related inquiries.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to enhance service delivery and improve customer experiences.
• Stay informed about industry regulations, trends, and updates to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Dutch Speaking Customer Service Representatives for a leading Social Media Company based in Greece. This position is perfect for individuals who are enthusiastic about social media and passionate about assisting users in navigating their online experiences. In this role, you will support Dutch-speaking clients, providing guidance and information regarding their social media inquiries.

Key Responsibilities

• Respond to customer inquiries in Dutch related to social media account management, features, and policies via phone, email, and live chat.
• Assist customers with issues regarding account setup, content guidelines, and troubleshooting technical problems.
• Provide accurate and timely information on platform updates, features, and best practices.
• Resolve customer complaints and any operational issues efficiently and effectively.
• Document customer interactions thoroughly and accurately in the CRM system.
• Work collaboratively with internal teams to improve customer satisfaction and service delivery.
• Stay informed about social media trends and platform changes to enhance the customer experience.

Requirements

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of the professional skills industry with a presence in more than 200 countries worldwide? If so, this is your chance to apply now! 📥

We are currently seeking a SELT Test Centre Administrator to run LanguageCert SELT exams in Glasgow.

The SELT Test Centre Administrator holds responsibility for the successful administration of LANGUAGECERT Secure English Language Tests (SELTs) in strict adherence to Home Office – UKVI SELT contract requirements and UK regulatory obligations within the assigned Test Centre.

This role will facilitate and supervise the complete lifecycle of SELT testing sessions, ensuring all activities align with PeopleCert’s standards, including its standardised systems, procedures, protocols, and expectations for customer experience ("SOPs").

As a SELT Test Centre Administrator, your tasks will include the following:

• Acquiring and maintaining in-depth knowledge of PeopleCert’s UKVI SELT test delivery requirements and relevant regulatory guidelines.

• Ensuring a safe working environment and proactively addressing any health and safety concerns. Upholding security protocols to protect the integrity of the testing process and environment.

Company background

Established in 2006, Union Maritime Ltd has experienced rapid growth to become an international shipping group with offices in 3 continents and is at the forefront of the maritime industry, offering our customers cutting-edge transportation and logistics solutions.

We constantly push the boundaries of what is possible, leveraging the latest technologies and industry’s best practices to deliver unparalleled efficiency and reliability. Whether it's our innovative approach to cargo handling or our use of data analytics to optimise routes and logistics, we are dedicated to staying ahead of the curve.

We have a diversified vessel portfolio in the tanker and dry bulk sectors with a strong presence in clean products and light chemical market, a revenue in excess of $500m and a fleet of circa 80 vessels under management.

At Union Maritime Ltd, we don't just meet the needs of our customers; we anticipate them. Join us on the cutting edge of maritime innovation and experience the Union Maritime difference.

The position

Mercier Consultancy MD is thrilled to present an exceptional opportunity for a Customer Service Representative fluent in German for B&B Hotels in Greece. This role is not only a chance to work in the beautiful environment of Greece but also includes paid relocation! Ideal candidates are passionate about hospitality and committed to providing outstanding service to guests from various backgrounds.

Key Responsibilities

• Provide exceptional customer service to hotel guests in German, assisting with inquiries, reservations, and any special requests.
• Manage check-ins and check-outs efficiently while ensuring a smooth and pleasant experience for all guests.
• Respond to guest feedback, complaints, and inquiries in a professional and timely manner.
• Collaborate with hotel management and staff to ensure high standards of service delivery are met.
• Maintain knowledge of hotel offerings, local attractions, and services to assist guests effectively.
• Document guest interactions and maintain accurate records in the hotel management system.

Requirements

Are you a fluent German speaker with a passion for travel and exceptional customer service? Mercier Consultancy MD is thrilled to offer an exciting opportunity with Booking.com as a German Speaking Customer Service Representative. This remote role, based in beautiful Greece, allows you to work from the comfort of your home while helping travelers around the globe enjoy seamless booking experiences!

Key Responsibilities

• Engage with customers via phone, email, and live chat to assist with their booking inquiries, changes, and concerns in German.
• Provide personalized recommendations for accommodations, travel options, and experiences to enhance the customer journey.
• Resolve issues creatively and efficiently to ensure maximum customer satisfaction.
• Document inquiries and solutions within our CRM system to maintain accurate records.
• Collaborate with team members to improve service delivery and share valuable insights.
• Stay updated on the latest promotions, destinations, and travel trends to offer informed support.

Requirements