About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team. You will play a critical part in driving innovatio and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Activities

Mercier Consultancy MD is excited to offer a unique opportunity for Lithuanian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and committed to providing exceptional customer service. You will be responsible for assisting customers and healthcare professionals with inquiries related to pharmaceutical products and services, ensuring clarity and support in Lithuanian.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescription information, and service offerings via phone, email, and chat in Lithuanian.
• Provide accurate information on product availability, side effects, and usage instructions.
• Assist customers with prescription refills, account management, and any concerns they may have.
• Resolve complaints and issues swiftly to ensure customer satisfaction.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with healthcare professionals and internal teams to improve service delivery and response times.
• Stay informed about industry regulations and product updates to better assist customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Estonian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and eager to provide excellent support to patients and healthcare providers. You will have the chance to make a meaningful impact by assisting customers in navigating pharmaceutical services and products in their native language.

Key Responsibilities

• Provide exceptional customer service by addressing inquiries regarding pharmaceutical products, services, and prescriptions via phone, email, and chat in Estonian.
• Educate customers on medication usage, potential side effects, and safety guidelines.
• Assist with the resolution of issues related to orders, billing, and insurance claims.
• Document customer interactions accurately and maintain detailed records.
• Work closely with healthcare professionals to ensure accurate information dissemination.
• Stay current on pharmaceutical policies and product updates to provide comprehensive support.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Pharmaceuticals industry. If you have a passion for helping others and a keen interest in healthcare, this role is designed for you. As a customer service representative, you will assist customers with inquiries related to pharmaceutical products and services, ensuring they receive the best possible support in Serbian.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescriptions, and services via phone, email, and live chat in Serbian.
• Provide accurate information on product availability, dosage, pricing, and usage instructions.
• Assist customers with prescription refills, order tracking, and any necessary changes to their orders.
• Address and resolve customer complaints and concerns with professionalism and empathy.
• Document all customer interactions clearly and accurately in the CRM system for compliance and follow-up purposes.
• Collaborate with pharmacy staff and other departments to ensure comprehensive customer support.
• Stay informed about pharmaceutical products and industry regulations to provide reliable and up-to-date information.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Norwegian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for dedicated individuals who are passionate about healthcare and keen to support customers in navigating pharmaceutical products and services. You will use your Norwegian language skills to assist patients, healthcare providers, and clients in understanding and accessing pharmaceutical solutions.

Key Responsibilities

• Handle customer inquiries related to pharmaceutical products and healthcare services via phone, email, and chat in Norwegian.
• Provide detailed information about product availability, usage, and regulatory compliance.
• Assist customers in processing orders and managing accounts, along with resolving any service-related issues.
• Document all customer interactions accurately and ensure proper follow-up for satisfaction.
• Collaborate with internal teams, including sales and medical support, to enhance customer experience.
• Stay updated on industry regulations and product information to provide current and relevant assistance.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Norwegian Speaking Customer Service Representatives in the biotechnology industry. This unique opportunity is ideal for individuals who are passionate about providing top-notch service while working in a sector that makes a real difference. As a representative, you will assist clients and stakeholders with their inquiries related to biotechnology products and services, ensuring clear and efficient communication in Norwegian.

Key Responsibilities

• Manage customer inquiries related to biotechnology products and services via phone, email, and chat in Norwegian.
• Provide information about product usage, benefits, and compliance with relevant regulations.
• Assist in troubleshooting product-related issues and liaise with technical teams for resolution.
• Document all customer interactions appropriately and follow up to ensure customer satisfaction.
• Collaborate with internal teams to ensure consistent and accurate customer information.
• Stay updated on industry developments and company offerings to enhance customer service.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovenian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and committed to providing exceptional customer support. As a representative, you will assist clients with their inquiries regarding pharmaceutical products and services, ensuring a high standard of service in Slovenian.

Key Responsibilities

• Handle customer inquiries related to pharmaceutical products, prescriptions, and health services via phone, email, and chat in Slovenian.
• Provide accurate information regarding product availability, usage instructions, and side effects.
• Assist customers with order placements, changes, and tracking their pharmaceutical deliveries.
• Resolve customer issues and complaints effectively, ensuring high levels of satisfaction.
• Document all customer interactions comprehensively in the CRM system for follow-up and quality control.
• Collaborate with internal teams to ensure a seamless customer experience and timely resolution of inquiries.
• Stay informed about industry regulations and changes to provide up-to-date information to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are dedicated to providing high-quality customer support within a healthcare environment. As a representative, you will assist customers and healthcare professionals with inquiries related to pharmaceutical products and services, ensuring they receive accurate information and exceptional service in Slovak.

Key Responsibilities

• Manage customer inquiries related to pharmaceutical products, prescriptions, and services via phone, email, and chat in Slovak.
• Provide detailed information about medications, including usage, dosage, and side effects.
• Assist customers with order processing, refills, and product availability.
• Resolve customer complaints and issues in a timely, professional manner.
• Document customer interactions accurately in the CRM system to maintain compliance and quality standards.
• Collaborate with internal teams to ensure customer satisfaction and address any product-related questions.
• Stay informed about industry regulations, product updates, and company policies to provide current information to customers.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for Latvian Speaking Customer Service Representatives in the Pharmaceuticals industry. This position is ideal for individuals who are passionate about healthcare and want to make a positive impact through exceptional customer support. You will engage with clients in Latvian, assisting them with inquiries about pharmaceutical products, services, and related information.

Key Responsibilities

• Provide outstanding customer service by managing inquiries related to pharmaceutical products, prescriptions, and health information via phone, email, and chat in Latvian.
• Assist customers with order processing, product availability, and general inquiries about pharmaceutical services.
• Educate clients on product usage, side effects, and provide guidance as necessary within regulatory guidelines.
• Resolve customer complaints and issues effectively while ensuring satisfaction and compliance.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with healthcare professionals and internal teams to provide comprehensive support to customers.
• Stay informed on industry trends and company products to provide accurate and relevant information to clients.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Swedish Speaking Customer Service Representatives in the Pharmaceuticals industry. If you have a passion for healthcare and a commitment to delivering high-quality service, this role is perfect for you. As a member of our customer service team, you will assist healthcare professionals and customers with their inquiries regarding pharmaceutical products and services, all while communicating effectively in Swedish.

Key Responsibilities

• Handle inquiries related to pharmaceutical products, prescriptions, and healthcare solutions via phone, email, and chat in Swedish.
• Provide accurate information on product availability, usage instructions, and regulatory guidelines.
• Assist customers with order processing, billing questions, and service-related issues.
• Resolve customer complaints and inquiries promptly, ensuring a high level of satisfaction.
• Document all interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to ensure seamless and efficient service delivery.
• Stay informed about pharmaceutical industry regulations and product updates to provide the most relevant information to customers.

Requirements