Dutch Speaking Customer Service for Pharmaceuticals industry
Mercier Consultancy MD is proud to announce an opportunity for enthusiastic individuals to join our team as Dutch Speaking Customer Service Representatives in the pharmaceutical industry. This role is essential in providing compassionate and informed support to our clients and healthcare professionals. Your expertise in Dutch will help facilitate communication and ensure that all inquiries related to pharmaceutical products and services are addressed promptly and accurately.
Key Responsibilities
- Handle inquiries from healthcare professionals and clients regarding pharmaceutical products and services via phone, email, and live chat in Dutch.
- Provide detailed information about medication, dosage, side effects, and product availability.
- Assist in resolving issues related to orders, shipments, and complaints with professionalism and empathy.
- Maintain accurate records of customer interactions and ensure follow-up actions are taken.
- Stay updated on pharmaceutical regulations and company policies to provide compliant responses.
- Collaborate with internal teams such as sales and compliance to enhance customer service delivery.
Requirements