Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Biotechnology industry. If you have a passion for science and a commitment to exceptional customer service, this role is ideal for you. You will be responsible for assisting clients with their inquiries regarding biotechnology products and services, all while providing top-notch support in Swedish.

Key Responsibilities

• Manage customer inquiries related to biotechnology products, applications, and services via phone, email, and live chat in Swedish.
• Provide accurate information on product specifications, usage guidelines, and industry regulations.
• Assist customers with order placements, tracking, and managing account-related inquiries.
• Resolve customer issues and complaints swiftly to ensure a positive experience.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to enhance product knowledge and service delivery.
• Stay updated on industry trends and company offerings to better serve customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who have a keen interest in healthcare and pharmaceuticals and possess a strong commitment to customer service excellence. As a key member of our customer service team, you will assist clients and healthcare professionals in accessing essential information and support in Finnish.

Key Responsibilities

• Manage customer inquiries related to pharmaceutical products, services, and regulations via phone, email, and live chat in Finnish.
• Provide accurate and timely information regarding product usage, side effects, and prescribed treatments.
• Assist healthcare professionals and patients with order processing, account management, and service-related inquiries.
• Resolve customer complaints and issues effectively while ensuring compliance with industry regulations.
• Document all customer interactions and maintain detailed records in the CRM system for quality assurance.
• Collaborate with internal teams, including sales and logistics, to enhance customer support and satisfaction.
• Stay informed about pharmaceutical developments and company offerings to deliver relevant information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for those who are committed to providing exemplary customer service and have a passion for the healthcare sector. As a customer service representative, you will engage with patients and healthcare providers in Portuguese, assisting them with their inquiries about pharmaceutical products and services.

Key Responsibilities

• Respond to customer inquiries about pharmaceutical products, prescription processes, and healthcare protocols via phone, email, and chat in Portuguese.
• Provide accurate information and guidance to patients and healthcare professionals in a friendly and professional manner.
• Assist in processing prescription orders and addressing any related issues.
• Document all customer interactions accurately for record-keeping and compliance.
• Collaborate with pharmacy teams to address and resolve customer concerns promptly.
• Stay informed about pharmaceutical developments and company products to enhance customer support.

Requirements

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We are seeking a dynamic and technically accomplished Director of R&D Advanced Data & Digital Platforms Product Management to lead the product management function for digital, data, and analytics platforms supporting pharmaceutical R&D. This role is critical to building and scaling the foundational platform capabilities that enable advanced analytics, machine learning, and data science across the R&D organization—including preclinical, translational, and clinical research workflows.

Reporting to the Head of R&D Digital Platforms, this role will define and execute the platform strategy that supports cross-R&D solution delivery, ensuring alignment with scientific goals, regulatory requirements, and enterprise digital strategies. You will lead a team of product managers and analysts while collaborating closely with R&D, data science, and digital technology partners to deliver secure, scalable, and high-performance capabilities.

Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and committed to providing exceptional support to clients. You will engage with customers in Spanish, helping them navigate inquiries related to pharmaceutical products and services, and ensuring outstanding customer satisfaction.

Key Responsibilities

• Address customer inquiries regarding pharmaceutical products, services, and compliance via phone, email, and chat in Spanish.
• Provide accurate information to healthcare professionals and patients about medication, dosage, and potential side effects.
• Assist customers with order processing, tracking, and resolving any issues related to their orders.
• Document all customer interactions in the CRM system for future reference and analysis.
• Collaborate with internal teams to ensure timely and accurate responses to customer needs.
• Stay updated on industry regulations and product knowledge to deliver informed support.

Requirements

Mercier Consultancy MD is eager to announce a position for Italian Speaking Customer Service Representatives in the pharmaceuticals industry. This role is an excellent opportunity for those passionate about healthcare and dedicated to providing exceptional customer support. As a representative, you will assist healthcare professionals and patients with inquiries related to pharmaceutical products and services while ensuring that communication is clear and empathetic.

Key Responsibilities

• Handle inquiries from healthcare providers and patients regarding pharmaceutical products, services, and prescriptions via phone, email, and chat in Italian.
• Provide detailed and accurate information about medication, dosage, usage, and potential side effects.
• Assist customers in navigating insurance coverage and reimbursement processes.
• Document all interactions and inquiries in the CRM system for record-keeping and follow-up.
• Collaborate with internal teams to facilitate timely solutions to customer issues.
• Stay updated on industry regulations, product updates, and company policies to provide relevant information.

Requirements

Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is tailored for individuals who are dedicated to supporting health and wellness through exemplary customer service. As a representative, you will assist customers and healthcare professionals with inquiries about pharmaceutical products and services while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries related to pharmaceutical products, services, and regulations via phone, email, and live chat in German.
• Provide accurate information on product details, availability, and usage instructions to customers.
• Assist healthcare professionals with order management, prescription clarifications, and any service-related questions.
• Resolve customer issues and complaints in a timely manner, ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for compliance and future reference.
• Collaborate with internal teams to improve processes and enhance the overall customer experience.
• Stay informed about industry trends, regulations, and Schering product offerings to provide knowledgeable support.

Requirements

Mercier Consultancy MD is excited to present a valuable opportunity for French Speaking Customer Service Representatives in the pharmaceuticals industry. This role is perfect for individuals passionate about healthcare and dedicated to providing exceptional support to clients and healthcare professionals. As a representative, you will ensure that inquiries are handled efficiently and accurately, using your French language skills to facilitate communication.

Key Responsibilities

• Manage customer inquiries related to pharmaceutical products and services via phone, email, and live chat in French.
• Provide accurate information regarding product use, availability, and compliance with regulations.
• Assist healthcare professionals and patients with their inquiries, ensuring high levels of satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with cross-functional teams to resolve product-related issues efficiently.
• Stay updated on industry developments and product offerings to provide accurate support.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives in the Pharmaceuticals industry. In this crucial role, you will engage with healthcare professionals and customers to provide reliable support and information regarding pharmaceutical products and services. If you are dedicated to customer service and have a passion for the healthcare sector, this position is a great fit for you!

Key Responsibilities

• Manage and respond to customer inquiries related to pharmaceutical products, services, and policies via phone, email, and chat in Dutch.
• Educate customers on medication usage, side effects, and safety information.
• Assist healthcare professionals with prescription inquiries and processing.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to address customer needs and ensure compliance with industry regulations.
• Stay updated on the latest pharmaceutical advancements and company offerings to provide accurate information.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team. You will play a critical part in driving innovatio and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Activities