About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

The Clinical Innovation Project Manager will play a pivotal role in driving innovation within clinical trials, enhancing processes, and implementing best practices to improve study designs and outcomes. This is an excellent opportunity for proactive individuals who are passionate about advancing clinical research through innovative solutions.

Main Responsibilities

About the Job

Join Excelya as a Quality & CSR Coordinator, where we value Audacity, Care, and Energy in everything we do. In this role, you will have the unique opportunity to oversee quality management systems and contribute to our Corporate Social Responsibility initiatives, promoting excellence and sustainable practices within our organization.

Your focus will include ensuring compliance with quality standards and regulations while actively participating in CSR programs that align with Excelya's vision for creating lasting positive impacts in our community.

In direct contact with internal teams, suppliers and management, you will structure, lead and improve our Quality Management System while deploying concrete actions in favor of the environment, social and ethics.

In this context, your missions will be as follows:

On the Quality side, you will participate in the management:

• Updating quality documents (procedures, records, etc.)
• Qualification of suppliers and monitoring of their commitments
• Internal audits (from planning to reporting)
• Gap management and CAPAs, with a real root cause analysis approach
• Preparation of external audits (customers, ISO, etc.)
• Monitoring and analysis of quality KPIs to detect drifts and propose solutions

On the CSR side, you will contribute to:

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work.
We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

We are looking for a Manager – Tissue and Cell Bank to join our dynamic R&D team and oversee activities related to tissues, fluids, tumors, PDX, organoids, lysates, and subcellular fractions.
In this key position, you will drive the development and evolution of the Tissue and Cell Bank in line with the target R&D organization, ensuring excellence in quality, compliance, and operational performance.

Main Responsibilities:

About the Job

At Excelya, we embody Audacity, Care, and Energy. We are seeking a dedicated CMC Project Quality Insurance professional to join our team, where you will be instrumental in ensuring quality throughout the CMC (Chemistry, Manufacturing, and Controls) processes. This role provides an exceptional opportunity to work in a supportive environment that prioritizes collaboration and innovation.

In this position, you will work closely with cross-functional teams to uphold the highest quality standards for our CMC projects, facilitating compliance with regulatory requirements and contributing to the overall success of product development.

Main Responsibilities

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and dedicated to providing outstanding service to clients. In this position, you will interact with customers in Slovak, assisting them with inquiries related to pharmaceutical products and services.

Key Responsibilities

• Handle customer inquiries related to pharmaceutical products, services, and prescriptions via phone, email, and live chat in Slovak.
• Provide accurate information on product availability, usage, and health recommendations.
• Assist customers with order processing, tracking, and returns.
• Resolve customer complaints and issues promptly to ensure customer satisfaction.
• Document all customer interactions accurately and maintain records in the CRM system.
• Collaborate with healthcare professionals and internal teams to enhance service delivery.
• Stay informed on industry regulations, product updates, and best practices to effectively support customers.

Requirements

About the Job

Join Excelya as a Business Expert: Documentary System Project Manager and take a leading role in the transformation of clinical research documentation processes across our organization. You will spearhead initiatives aimed at enhancing our documentary systems, ensuring compliance with regulatory requirements, and improving operational efficiency.

In this strategic position, you will engage with various stakeholders to gather requirements, analyze current processes, and implement innovative solutions that streamline project activities.

Main Responsibilities:

Are you passionate about digital transformation and regulatory excellence in R&D?

We’re looking for a Document Management & Systems Lead to manage and optimize the document management platforms, ensuring high standards of compliance and efficiency.

You’ll act as the bridge between science, quality, and technology, leading key projects that shape the future of documentation in pharmaceutical research.

1) Functional administration:

• Functional administration of the databases

• Follow up of issues and improvements

• Management of evolution and releases as Business Expert

• Follow-up of the system validation status

• Redaction of SOP and training materials

• User assistance

Mercier Consultancy MD is excited to offer a great opportunity for Czech Speaking Customer Service Representatives in the Pharmaceuticals industry. This position is ideal for individuals who are passionate about healthcare and committed to providing exemplary customer support. In this role, you will assist customers with inquiries related to pharmaceutical products and services, ensuring they receive accurate and helpful information in Czech.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescriptions, and services via phone, email, and chat in Czech.
• Provide accurate information about medications, dosages, potential side effects, and usage instructions.
• Assist healthcare professionals and patients with order tracking, billing issues, and service inquiries.
• Resolve complaints and issues in a timely manner, ensuring customer satisfaction.
• Document customer interactions accurately in the CRM system to maintain thorough records.
• Collaborate with team members and other departments to enhance service delivery and address customer needs.
• Stay informed about industry regulations, new products, and service offerings to better assist customers.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and dedicated to providing superior customer support. As a member of our team, you will assist clients in navigating their pharmaceutical needs while delivering exceptional service in Polish.

Key Responsibilities

• Handle customer inquiries regarding pharmaceutical products, prescription information, and healthcare services via phone, email, and chat in Polish.
• Provide accurate information on medication usage, side effects, and available healthcare options.
• Assist customers with order processing, medication refills, and account management.
• Resolve customer complaints and issues promptly while ensuring customer satisfaction.
• Document customer interactions accurately in our CRM system, maintaining compliance with industry regulations.
• Collaborate with healthcare professionals and internal teams to enhance the customer experience.
• Stay informed about pharmaceutical products, industry developments, and company offerings.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals passionate about healthcare and dedicated to providing excellent support to customers. As a customer service representative, you will assist clients in understanding pharmaceutical products and services, ensuring they receive the highest quality experience.

Key Responsibilities

• Handle customer inquiries related to pharmaceutical products, services, and prescriptions via phone, email, and chat in Nordic languages (Danish, Swedish, Norwegian, or Finnish).
• Provide accurate information about product usage, availability, and healthcare guidelines.
• Assist customers with order processing, fulfillment, and resolving any issues related to their medications.
• Document customer interactions thoroughly in the CRM system and maintain compliance with industry regulations.
• Collaborate with healthcare professionals and internal teams to provide accurate and timely information to customers.
• Stay informed about the latest pharmaceutical products and industry developments to enhance customer support.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and committed to providing exceptional service. As a customer service representative, you will assist clients with their inquiries and concerns regarding pharmaceutical products and services, ensuring they receive accurate and timely information in French.

Key Responsibilities

• Handle customer inquiries related to pharmaceutical products, services, and prescriptions via phone, email, and chat in French.
• Provide information on medication details, side effects, dosage, and product availability.
• Assist healthcare professionals and customers with order management, billing details, and service inquiries.
• Resolve customer complaints and questions efficiently while ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for compliance and quality control.
• Collaborate with internal teams to ensure prompt resolution of customer issues and enhance service delivery.
• Stay updated on industry regulations, product knowledge, and company offerings to provide relevant information to customers.

Requirements