About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

As an Account Manager, you will be responsible for the retention, satisfaction, and growth of a portfolio of 5 to 10 strategic accounts among our Top-20 clients. Acting as the primary point of contact, you will ensure a 360° view of each account, strengthen relationships with senior stakeholders, and identify opportunities to expand our collaboration.

Main Responsibilities

Software Engineer (Full-Stack, Legal Tech AI)

Location: New York, NY (Flatiron)

Employment Type: Full-time

Work Arrangement: Hybrid (4 days/week in-person)

About the Role

Our client is a rapidly growing legal tech company (10x growth since launch in April 2024) backed by top-tier firms like Sequoia and Redpoint. Their mission is to make justice radically more accessible by building the infrastructure to automate administrative legal work, starting with personal injury. They combine expert operations with purpose-built AI to handle everything from client intake to demand management.

They are looking for a product-minded Software Engineer who wants to solve high-impact problems with urgency and ownership. You will be instrumental in turning the chaos of paper-based legal bottlenecks into clarity using well-designed systems and thoughtful software.

What You’ll Do

Mercier Consultancy MD is excited to announce an opportunity for Polish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is ideal for those who are passionate about logistics and delivering exceptional customer service. In this role, you will assist customers in Polish with their inquiries related to logistics solutions, ensuring an outstanding experience throughout the supply chain process.

Key Responsibilities

• Manage customer inquiries related to logistics services, shipment tracking, and supply chain solutions via phone, email, and chat in Polish.
• Provide accurate information regarding delivery schedules, service offerings, and pricing options.
• Assist customers with order processing, changes, cancellations, and inquiries related to inventory and shipment status.
• Resolve issues and complaints in a timely manner, maintaining a high level of customer satisfaction.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate with operations and logistics teams to ensure seamless service delivery to customers.
• Stay informed about industry trends and service enhancements to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are committed to helping the community and delivering outstanding customer service. As a representative, you will assist citizens with inquiries related to government services and resources, providing support in Polish to ensure effective communication.

Key Responsibilities

• Handle customer inquiries related to government services, programs, and policies via phone, email, and chat in Polish.
• Guide customers through processes such as applications, renewals, and information requests.
• Provide accurate information about service eligibility and requirements.
• Effectively resolve customer complaints and issues to ensure satisfaction and trust in public services.
• Document all interactions and maintain detailed records in the CRM system for compliance and reporting.
• Collaborate with internal departments and government entities to provide comprehensive assistance.
• Stay updated on changes in policies, programs, and services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Food & Beverage industry. This position is ideal for individuals who are passionate about food products and customer satisfaction. In this role, you will assist customers in navigating inquiries related to products, orders, and services, all while providing support in a Nordic language.

Key Responsibilities

• Manage customer inquiries regarding food and beverage products, orders, and service options via phone, email, and chat in a Nordic language.
• Provide detailed information on product availability, ingredients, pricing, and promotions.
• Assist customers with order processing, modifications, and cancellations.
• Resolve any customer complaints and issues efficiently, ensuring a high level of satisfaction.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with logistics and operations teams to ensure timely service and delivery.
• Stay informed on industry trends and company product offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for French Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is ideal for individuals who are keen on providing excellent service and have an interest in logistics operations. You will be responsible for assisting customers with logistics inquiries and ensuring smooth communication in French.

Key Responsibilities

• Handle customer inquiries related to logistics services, shipments, and supply chain management via phone, email, and chat in French.
• Provide information about shipping options, tracking shipments, and delivery schedules.
• Assist customers with order placements, changes, and cancellations as necessary.
• Resolve customer issues and complaints promptly to ensure high levels of satisfaction.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with logistics and operations teams to provide updated information to customers.
• Stay informed about industry trends and company services to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about customer support and have an interest in the construction sector. As a customer service representative, you will assist clients with their inquiries and provide valuable information, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in French.
• Provide information about product specifications, availability, and pricing to assist clients effectively.
• Assist with project-related inquiries, scheduling, and logistics.
• Resolve customer complaints and issues with a focus on achieving customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with the construction management team to ensure smooth operations and client communications.
• Stay informed about industry best practices and company offerings to provide knowledgeable support to customers.

Requirements

About us

With a long history of operating and investing in the shipping industry, Danaos manages one of the largest independently owned fleet of modern, large-size containerships and bulk carriers. Our dedication to innovation, safety, efficiency and environmental responsibility has helped us forge our reputation as the leading provider of containership management services in the world.

Danaos has been widely recognized for its operational performance, technological innovation, high operational standards and commitment to sustainability. This recognition and technology to management, strong work ethic and sustainable development, the awards Danaos has received are the recognition of the innovations the company has developed in every aspect of its activity.

At Danaos we have made environmental sustainability a priority as we look to the future. We constantly employ the highest operating standards on board to ensure an ethical, safe and pollution free environment for everyone - our people, the community and the marine life all over the world.

As a Technical Coordinator (Technical Department)

You will support Technical Department’s processes in collaboration with the Fleet Manager, Assistant Fleet Manager and Technical Superintendent. The role reports to the Fleet Manager.

As a part of your role, you will:

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities

• Leads site identification, feasibility, and selection
• Develops patient and site engagement strategy and activities
• Builds strong relationships with investigators and site staff to facilitate trial operations.
• Provides operational support to monitoring teams, including site follow-up and issue resolution.
• Supports local start-up activities (contracting, ethics submissions, budget tracking) when required.
• Ensures patient-facing materials comply with local regulations.

Requirements

About You
At Excelya, taking audacious steps is encouraged, so we're looking for individuals who are ready to grow with us and share our values.

Mercier Consultancy MD is excited to announce an opportunity for a Polish Speaking Back Office Gaming Support Specialist, with fully paid relocation. This position is ideal for individuals who are organized and possess strong problem-solving skills within the gaming industry. As part of our dedicated team, you will provide vital back office support, assisting both customers and internal teams to ensure a seamless experience in our gaming operations.

Key Responsibilities

• Deliver back office support for gaming-related inquiries from Polish-speaking customers through various communication channels.
• Collaborate with operational and technical teams to address and resolve issues effectively.
• Document customer interactions and internal processes with accuracy to maintain comprehensive records.
• Support the implementation of improvements to optimize back office operations and enhance customer satisfaction.
• Stay updated on gaming products, trends, and regulations to provide informed support.
• Participate in training and development programs to enhance your skills and knowledge in the gaming sector.

Requirements