Mercier Consultancy MD is excited to offer a fantastic opportunity for a Dutch Speaking Appointment Setter, with the possibility of remote work from beautiful Bulgaria and a paid relocation package for the selected candidate. This role is perfect for motivated, dynamic individuals who are passionate about engaging with clients and setting appointments for our talented sales team.

Key Responsibilities

• Connect with potential Dutch-speaking clients through phone calls and emails to generate leads.
• Effectively communicate our services and schedule appointments.
• Follow up on leads to cultivate relationships and confirm scheduled appointments.
• Document all client interactions and appointment details accurately in our CRM system.
• Collaborate with the sales team to ensure seamless transitions of scheduled appointments.
• Provide feedback on lead quality and assist in refining our outreach strategies.
• Stay updated on industry trends and product knowledge to engage clients effectively.

Requirements

Mercier Consultancy MD is excited to invite applications for the role of Dutch Speaking Appointment Setter, with the opportunity to work (remotely) in Bulgaria. This position comes with a paid relocation package, making it a perfect opportunity for individuals looking to advance their careers in a dynamic environment while experiencing a new culture. As an Appointment Setter, you will be crucial in establishing connections with potential clients and scheduling appointments for our sales team.

Key Responsibilities

• Reach out to potential clients in the Dutch-speaking market via calls and emails to generate leads.
• Highlight the benefits of our services and successfully schedule appointments.
• Conduct follow-up communications to nurture relationships and confirm appointments.
• Maintain accurate and organized records of all client interactions and scheduled appointments in our CRM system.
• Collaborate closely with the sales team to ensure a smooth transition of booked appointments.
• Provide feedback and suggestions for enhancing lead generation strategies.
• Stay informed about industry trends and product updates to engage prospects effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Customer Success Specialist to join our team while working in beautiful Greece! This role includes fully paid relocation, allowing you to experience the rich culture and vibrant atmosphere of Greece while advancing your career in customer success. As a Dutch Customer Success Specialist, you will be responsible for ensuring that our Dutch-speaking clients receive exceptional support and guidance throughout their journey with us.

Key Responsibilities

• Act as the main point of contact for Dutch-speaking clients, fostering relationships to enhance their experience.
• Guide clients in utilizing our products and services to achieve their business objectives effectively.
• Monitor client satisfaction and proactively offer resources to ensure successful outcomes.
• Document client interactions and feedback accurately in our CRM system for continuous improvement.
• Collaborate with cross-functional teams to address client issues and drive solutions.
• Stay up-to-date with industry trends to provide insightful advice to clients.

Requirements

Join Mercier Consultancy MD as a Dutch Customer Success Specialist and embark on an unforgettable journey working in the beautiful country of Bulgaria! We are offering a fully paid relocation package, allowing you to immerse yourself in the rich culture and stunning landscapes of Bulgaria while making a meaningful impact in customer success. In this role, you will be instrumental in ensuring that our Dutch-speaking clients receive top-tier support and guidance throughout their engagement with our company.

Key Responsibilities

• Serve as the primary point of contact for Dutch-speaking clients, nurturing strong relationships to enhance their overall experience.
• Assist clients in leveraging our products and services to meet their specific goals and objectives.
• Proactively monitor client satisfaction levels and provide tailored resources for their success.
• Maintain accurate records of client interactions and feedback in our CRM system for ongoing enhancement.
• Collaborate with various teams to troubleshoot client issues and implement effective solutions.
• Stay informed on sector trends to deliver valuable insights and advice to clients.

Requirements

Mercier Consultancy MD is seeking a motivated Dutch Customer Advisor for Smart Home & Appliances to be part of our team in Greece! This is an exciting opportunity for individuals who are passionate about technology and customer service. In this role, you will support customers in understanding and utilizing smart home products, ensuring they have the best experience possible.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients regarding smart home appliances via phone, email, and chat.
• Assist customers with product inquiries, troubleshooting, and technical support.
• Guide customers through the installation and usage of smart home devices to enhance user satisfaction.
• Document interactions with customers in the CRM system, ensuring accurate records of inquiries and solutions provided.
• Collaborate with product teams to relay customer feedback and contribute to service improvements.
• Stay up-to-date with the latest smart home technology trends and products.

Requirements

Het doel van de functie 
Als Inside Sales Representative bij HSO ben jij het aanspreekpunt voor potentiële klanten. Jij signaleert commerciële kansen, kwalificeert deze en ondersteunt het Sales-team bij het vullen van de pipeline. Je werkt nauw samen met Marketing en Sales en zorgt dat prospects op de juiste manier in contact komen met onze organisatie. Je werkt vanuit ons kantoor in Veenendaal of Rotterdam, gecombineerd met hybride werken zodat je jouw werk flexibel in kunt delen.

Wat ga je doen? 
• Actief benaderen van prospects en klanten via telefoon, e-mail en social media om behoeften en kansen te ontdekken 
• Nieuwe kansen kwalificeren en overdragen aan Account Executives 
• Leads en opportunities beheren en up-to-date houden in het CRM-systeem 
• Afspraken, demo’s en discovery-sessies plannen en bevestigen 
• Samenwerken met Marketing om campagnes te ondersteunen en feedback te geven op lead-kwaliteit 
• Alert zijn op markt- en intent-signalen en hier proactief op inspelen 
• Continu leren en jezelf ontwikkelen via HSO Academy en interne tools 

Jouw resultaatgebieden 
• Aantal geboekte afspraken/demo’s per maand/kwartaal 
• Conversie van gekwalificeerde leads naar opportunities 
• Nauwkeurigheid van CRM-data (bijv. 95%+ volledig en up-to-date) 
• Engagement van prospects na outreach 

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. 

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. 

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Reporting into the Sales Director, this B2B role involves managing merchant relationships and working directly with business owners, finance managers, and sales agents across Eastern Canada who wish to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

*Candidates must reside in the Maritime Provinces to support local operations.*

What you’ll do:

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. 

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. 

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Reporting into the Sales Director, this B2B role involves managing merchant relationships and working directly with business owners, finance managers, and sales agents across Eastern Canada who wish to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

*Candidates must reside in the Maritime Provinces to support local operations.*

What you’ll do:

Join Mercier Consultancy MD for exciting opportunities as a Swedish Speaking Customer Service Representative in the beautiful surroundings of Greece, complete with a fully paid relocation package! This unique role allows you to develop your career while enjoying a rich cultural experience in one of Europe's most enchanting locations.

Why Work With Us?

At Mercier Consultancy MD, we believe in fostering a collaborative and enriching work environment. You will be part of a dedicated team committed to delivering exceptional customer experiences while growing both professionally and personally.

Key Responsibilities

• Provide outstanding customer support to Swedish-speaking clients through phone, email, and chat, ensuring professionalism and clarity in every interaction.
• Guide customers in understanding our products and services, delivering accurate information and assistance.
• Swiftly address and resolve customer inquiries and complaints to maintain high satisfaction levels.
• Accurately document customer interactions and follow up to ensure their needs are met.
• Collaborate with team members and other departments to improve service quality and efficiency.
• Stay informed about company offerings and market trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is thrilled to present Spanish Speaking Customer Service opportunities located in the picturesque Greece, complete with a fully paid relocation package! This is your chance to advance your career while enjoying the beauty and culture of Greece.

Why Join Mercier Consultancy MD?

We are dedicated to creating an inclusive and supportive work atmosphere where our employees can thrive. As a member of our dynamic customer service team, you'll play an essential role in delivering top-notch service to our clients.

Key Responsibilities

• Assist Spanish-speaking customers through phone, email, and chat, ensuring that each interaction is professional, friendly, and efficient.
• Educate customers about our products and services, providing detailed information and navigating inquiries effectively.
• Address and resolve customer complaints quickly to maintain high levels of satisfaction.
• Keep accurate records of customer interactions and perform follow-ups as necessary.
• Collaborate with colleagues and departments to improve service quality and overall customer experience.
• Stay updated on company offerings and market trends to provide informed support.

Requirements