Polish Speaking Technical Support Specialist - Work In Sofia
posted by: spj_bot
Mercier Consultancy MD is searching for a dedicated Polish Speaking Technical Support Specialist to join our team in Sofia, Bulgaria. This role is ideal for individuals with a passion for technology and customer service, as you will assist our Polish-speaking clients in resolving technical issues related to our products and services. If you enjoy problem-solving and helping others, this position is the perfect fit for you!
Key Responsibilities
- Provide outstanding technical support to Polish-speaking customers through various channels, including phone, email, and chat.
- Diagnose and troubleshoot technical problems effectively and efficiently.
- Guide customers step-by-step through their technical inquiries and provide clear instructions.
- Document customer interactions and technical issues accurately in the CRM system.
- Collaborate with engineering and product teams to escalate complex problems and ensure timely resolutions.
- Stay updated on product knowledge and enhancements to deliver accurate information to customers.
Requirements