communication

Italian Speaking Customer Service for Energy (Oil & Gas) industry

posted by: spj_bot

Mercier Consultancy MD is pleased to announce an opportunity for Italian Speaking Customer Service Representatives within the Energy sector, specifically in the Oil & Gas industry. This role offers a chance to join a dynamic team committed to providing top-notch service to clients in a critical industry. You will be responsible for assisting customers with their inquiries related to energy products and services, ensuring that they receive accurate and timely support.


Key Responsibilities

  • Manage customer inquiries regarding oil and gas products, pricing, and services via phone, email, and chat in Italian.
  • Provide assistance with account management, service requests, and troubleshooting issues.
  • Educate customers on product usage, safety regulations, and service features.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with technical and sales teams to facilitate solutions for customers.
  • Stay updated on industry regulations and product offerings to provide informed assistance.

Requirements

Job Skills

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Italian Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is delighted to present a fantastic opportunity for Italian Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are enthusiastic about customer service and have a basic understanding of construction processes. As a representative, you will support clients, contractors, and partners by addressing inquiries and providing vital information while communicating in Italian.


Key Responsibilities

  • Handle customer inquiries related to construction services, product offerings, and project information via phone, email, and chat in Italian.
  • Assist clients in navigating the company’s services, providing details about processes, timelines, and materials.
  • Resolve customer complaints and facilitate effective communication between clients and project teams.
  • Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
  • Collaborate with project managers and construction teams to provide timely updates to clients.
  • Stay informed about construction trends and regulations to support customers effectively.

Requirements

Job Skills

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Italian Speaking Customer Service for Aviation industry

posted by: spj_bot

Mercier Consultancy MD is delighted to offer an exciting opportunity for Italian Speaking Customer Service Representatives in the Aviation industry. This role is tailored for individuals who are passionate about air travel and exceptional customer service. As a representative, you will assist passengers and clients with their inquiries related to flights, bookings, and aviation services, all while providing high-quality support in Italian.


Key Responsibilities

  • Manage customer inquiries regarding flight schedules, ticket bookings, and airline policies through phone, email, and chat in Italian.
  • Assist customers with navigating the booking process, making changes, and handling cancellations.
  • Provide information on baggage policies, check-in procedures, and travel requirements.
  • Resolve customer issues and complaints efficiently, ensuring a positive experience.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with operational teams to ensure timely communication of flight updates and service changes.
  • Stay informed about the latest industry trends and company offerings to better assist customers.

Requirements

Job Skills

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Italian Speaking Customer Service for Automotive industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for Italian Speaking Customer Service Representatives in the automotive industry. This position is perfect for individuals who have a passion for cars and a strong commitment to providing excellent customer service. In this role, you will assist customers with their inquiries regarding automotive products, services, and support, ensuring a top-notch experience in Italian.


Key Responsibilities

  • Manage customer inquiries related to automotive products, services, and repairs via phone, email, and chat in Italian.
  • Provide accurate information about vehicle specifications, pricing, warranty options, and dealership services.
  • Assist customers with appointment scheduling and follow-ups regarding vehicle maintenance.
  • Resolve customer issues and complaints efficiently, ensuring satisfaction and quick resolution.
  • Maintain accurate records of customer interactions in the company’s CRM system.
  • Work closely with sales and technical teams to enhance the overall customer experience.
  • Stay updated on industry trends and product knowledge to better assist customers.

Requirements

Job Skills

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German Speaking Customer Service for Real Estate industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives in the real estate industry. In this role, you will be instrumental in assisting clients with their real estate inquiries, providing them with the information and support they need to navigate the housing market effectively. Your ability to communicate fluently in German will be key in delivering exceptional service and ensuring customer satisfaction.


Key Responsibilities

  • Manage customer inquiries related to real estate services, property listings, and market information via phone, email, and chat in German.
  • Provide potential buyers and renters with comprehensive information about available properties.
  • Assist clients with the application and leasing process, ensuring a seamless experience.
  • Resolve any issues or concerns customers may have regarding transactions or property details.
  • Document customer interactions and feedback in our CRM system for future reference.
  • Collaborate with real estate agents and property management teams to facilitate effective communication.
  • Remain updated on real estate trends and regulatory changes to provide accurate information.

Requirements

Job Skills

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German Speaking Customer Service for Healthcare industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an opportunity for German Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing top-notch customer service. You will assist patients and healthcare professionals with their inquiries, ensuring they receive the support they need in German.


Key Responsibilities

  • Handle inquiries from patients and healthcare professionals regarding medical services, appointments, insurance, and general healthcare information via phone, email, and chat in German.
  • Provide accurate information about healthcare programs, treatment options, and facility services.
  • Assist with appointment scheduling, cancellations, and follow-up inquiries.
  • Resolve any issues or complaints efficiently, ensuring patient satisfaction.
  • Document all customer interactions accurately in the CRM system for record-keeping.
  • Collaborate with healthcare staff to facilitate smooth communication and service delivery.
  • Stay informed about healthcare trends and company services to effectively assist customers.

Requirements

Job Skills

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French Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a wonderful opportunity for French Speaking Customer Service Representatives in the Retail industry. This role is ideal for individuals who excel in customer interactions and have a passion for retail. In this position, you will assist customers with their inquiries related to products and services, all while providing excellent service in French.


Key Responsibilities

  • Handle customer inquiries regarding retail products, orders, and services via phone, email, and live chat in French.
  • Provide information about product availability, pricing, and ongoing promotions.
  • Assist customers with order processing, returns, exchanges, and special requests.
  • Resolve any customer complaints and issues efficiently while ensuring a satisfactory resolution.
  • Document customer interactions accurately in our CRM system.
  • Collaborate with other departments to enhance customer service and streamline processes.
  • Stay informed about product knowledge and retail trends to assist customers effectively.

Requirements

Job Skills

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French Speaking Customer Service for Real Estate industry

posted by: spj_bot

Mercier Consultancy MD is pleased to announce an opportunity for French Speaking Customer Service Representatives in the Real Estate industry. This role is perfect for individuals who possess a passion for real estate and enjoy helping clients navigate their property needs. As a representative, you will provide essential support to customers, answering inquiries and assisting them with various aspects of their real estate journey while communicating in French.


Key Responsibilities

  • Respond to customer inquiries related to real estate services, property listings, and market information via phone, email, and live chat in French.
  • Assist clients with property viewings, scheduling, and related services.
  • Provide accurate information regarding property values, market trends, and financing options.
  • Resolve customer concerns in a timely and professional manner, ensuring overall satisfaction.
  • Maintain detailed records of customer interactions and follow up as necessary.
  • Collaborate with agents and other teams to facilitate seamless customer service experiences.
  • Stay informed about market changes and real estate regulations to assist clients effectively.

Requirements

Job Skills

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French Speaking Customer Service for Pharmaceuticals industry

posted by: spj_bot

Mercier Consultancy MD is excited to present a valuable opportunity for French Speaking Customer Service Representatives in the pharmaceuticals industry. This role is perfect for individuals passionate about healthcare and dedicated to providing exceptional support to clients and healthcare professionals. As a representative, you will ensure that inquiries are handled efficiently and accurately, using your French language skills to facilitate communication.


Key Responsibilities

  • Manage customer inquiries related to pharmaceutical products and services via phone, email, and live chat in French.
  • Provide accurate information regarding product use, availability, and compliance with regulations.
  • Assist healthcare professionals and patients with their inquiries, ensuring high levels of satisfaction.
  • Document customer interactions and maintain accurate records in our CRM system.
  • Collaborate with cross-functional teams to resolve product-related issues efficiently.
  • Stay updated on industry developments and product offerings to provide accurate support.

Requirements

Job Skills

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French Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media, entertainment, and providing exceptional customer service. As a part of our team, you will assist customers in navigating their inquiries, ensuring they have a seamless experience with our media offerings and entertainment services, all while communicating in French.


Key Responsibilities

  • Provide customer support for inquiries related to media products, subscriptions, and live entertainment events via phone, email, and chat in French.
  • Assist customers with account management, technical troubleshooting, and service enhancements.
  • Deliver information about new releases, promotions, and upcoming events to customers.
  • Resolve customer complaints efficiently and professionally, ensuring a positive experience.
  • Maintain thorough documentation of customer interactions and feedback in the CRM system.
  • Collaborate with marketing and content teams to ensure alignment and up-to-date information for customers.
  • Stay informed about industry trends and digital media advancements to enhance customer engagement.

Requirements

Job Skills

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