Position Overview
As the Head of Delivery (Projects) at AHOY, you will play a pivotal role in ensuring the successful execution and delivery of all projects within the organization. You will lead the project management team, drive project timelines, and ensure that deliverables meet both client expectations and company standards. Your leadership will foster a culture of accountability, collaboration, and innovation, empowering teams to deliver high-quality outcomes that align with our strategic goals.

Key Responsibilities

Overview: 
As a D365 Customer Engagement (CE) Presales Solutions Architect, you will play a pivotal role in shaping our go-to-market strategy and driving customer success through innovative solutions. This position combines technical expertise, strategic thinking, and strong communication skills to deliver compelling demonstrations and presales engagements that inspire customers to embrace Microsoft technologies. 

Key Responsibilities 

Join HSO and help shape the future of AI-driven cloud solutions. We believe technology should empower people and businesses to thrive. If you’re passionate about building innovative, ethical, and reliable AI solutions and enjoy leading projects and sharing knowledge we’d love to hear from you! 

About the Role 
As our AI Architect, you’ll design secure, scalable AI solutions, guide strategy, and work with customers and global teams. You’ll lead exciting projects, influence technology adoption, and help drive innovation at HSO. 

Key Responsibilities 

• Develop and implement enterprise AI strategies, frameworks, and governance. 

• Lead end-to-end delivery of AI solutions (migration, modelling, testing, deployment). 

• Design scalable AI systems and apply responsible AI practices. 

• Ensure privacy, security, and regulatory compliance. 

• Mentor technical teams and foster best practices. 

• Partner with customers to identify opportunities and enhance solutions. 

• Deliver workshops and share emerging technologies across teams. 

Requirements

Core Technical & Design Skills 

Applied AI Engineer

Location: NYC (On-site, 5 days/week)

Employment Type: Full-time

Salary Range: $150K - $225K

We are a rapidly growing, well-funded technology company operating at the intersection of AI, Software Development, and the Healthcare/Life Sciences industry. We are building a foundational network and applying advanced AI techniques to revolutionize how new life-changing therapies reach patients. This is a demanding, high-autonomy role with end-to-end responsibility for driving measurable business impact. Visa sponsorship is available.

As an Applied AI Engineer, you will be responsible for leveraging LLMs and various Machine Learning techniques to solve critical business problems, automate complex processes, and create groundbreaking AI applications across our product suite. This role requires a deep understanding of the business domain to ensure your technical output directly drives user growth, operational efficiency, and revenue generation.

Key Responsibilities:

Join Mercier Consultancy MD as a Dutch Speaking Customer Care Agent specializing in the iGaming sector! This exciting opportunity is perfect for individuals seeking to relocate to Greece while bringing their customer service skills to a vibrant industry. In this role, you will be the first point of contact for our Dutch-speaking clients, providing them with top-tier support and assistance in the fast-paced world of online gaming.

Key Responsibilities

• Deliver exceptional customer service in Dutch, addressing inquiries and resolving issues via phone, email, and live chat.
• Guide customers through our iGaming platform, offering insights and answering questions about games and promotions.
• Document customer interactions accurately for tracking and feedback purposes in our CRM system.
• Identify and escalate complex issues to appropriate departments for faster resolution.
• Assist in the continuous improvement of customer support processes and policies.
• Stay informed about industry trends and changes to effectively assist clients.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Greek Speaking Customer Service Agent at a prestigious financial company located in Athens. In this office-based role, you will be responsible for delivering outstanding support to our Greek-speaking clients, ensuring their needs are met with professionalism and efficiency.

Responsibilities

• Assist Greek-speaking customers in person and via phone, email, and chat, addressing inquiries related to financial products and services.
• Provide detailed information on account management, transactions, and service offerings.
• Handle customer complaints and resolve issues promptly to ensure high levels of customer satisfaction.
• Document customer interactions accurately in the CRM system to track inquiries and feedback.
• Collaborate with team members to enhance the customer experience and propose improvements.
• Stay updated on company offerings, financial regulations, and industry trends to provide informed support.

Requirements

Are you a fluent German speaker with a passion for travel and exceptional customer service? Mercier Consultancy MD is thrilled to offer an exciting opportunity with Booking.com as a German Speaking Customer Service Representative. This remote role, based in beautiful Greece, allows you to work from the comfort of your home while helping travelers around the globe enjoy seamless booking experiences!

Key Responsibilities

• Engage with customers via phone, email, and live chat to assist with their booking inquiries, changes, and concerns in German.
• Provide personalized recommendations for accommodations, travel options, and experiences to enhance the customer journey.
• Resolve issues creatively and efficiently to ensure maximum customer satisfaction.
• Document inquiries and solutions within our CRM system to maintain accurate records.
• Collaborate with team members to improve service delivery and share valuable insights.
• Stay updated on the latest promotions, destinations, and travel trends to offer informed support.

Requirements

Mercier Consultancy MD is thrilled to announce a position for French Speaking Customer Service Representatives for Booking.com, within a remote work setting based in Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality and are committed to providing exceptional customer support. As a customer service representative, you will assist clients in French, helping them with their booking inquiries, modifications, and any issues they may encounter.

Key Responsibilities

• Handle customer inquiries related to bookings, cancellations, and modifications via phone, email, and live chat in French.
• Provide customers with information about accommodation options, pricing, and availability.
• Assist customers in navigating the Booking.com platform and resolving any technical issues.
• Resolve customer complaints and inquiries effectively, ensuring a positive experience.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to enhance service quality and address customer needs.
• Keep up-to-date with company policies, promotions, and travel industry trends to deliver accurate information.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Digital Trust and Safety Specialist fluent in both Polish and English to work in Bulgaria. In this crucial position, you will be responsible for safeguarding our digital platforms by monitoring user-generated content, managing safety concerns, and ensuring compliance with our community standards. Your efforts will be instrumental in fostering a safe and supportive environment for our users.

Key Responsibilities

• Monitor user interactions and content across our platforms to identify and manage potential violations of safety policies.
• Conduct comprehensive investigations into reported safety incidents and analyze evidence to recommend appropriate actions.
• Collaborate with diverse teams to develop and enhance policies aimed at promoting digital safety and trust.
• Prepare analytical reports detailing safety incidents and trends to inform management and guide decision-making.
• Stay informed about emerging trends and challenges in digital safety to proactively adjust our strategies.
• Engage directly with users to raise awareness about safety practices and empower them to navigate risks effectively.

Requirements

Embark on an exciting career journey with Mercier Consultancy MD as a Czech Speaking Travel Consultant! This unique role offers you the chance to live and work in stunning Greece, with all relocation expenses paid. You'll be responsible for helping Czech-speaking clients craft their perfect vacations, leveraging your travel expertise and customer service skills.

Key Responsibilities

• Provide exceptional support to Czech-speaking clients during all stages of their travel planning.
• Offer detailed insights into travel options, including packages, destinations, and accommodations that cater to client desires.
• Create tailored travel itineraries that align with individual preferences and interests.
• Address and resolve customer queries and concerns promptly and effectively.
• Log customer interactions and preferences in our CRM system to ensure tailored follow-ups.
• Stay informed about the latest travel trends and destination highlights to provide clients with relevant advice.

Requirements