product functionalities

Italian Customer & Technical Support - Athens

posted by: spj_bot

Mercier Consultancy MD is looking for an enthusiastic Italian Customer & Technical Support Representative to join our team in Athens, Greece. This role is ideal for individuals who are passionate about customer service and have a knack for technical problem-solving. You will assist our Italian-speaking clients by addressing their inquiries and technical issues, ensuring they receive the best support during their experience with our products.


Key Responsibilities

  • Provide exceptional customer service and technical support to Italian-speaking clients via phone, email, and chat.
  • Troubleshoot and resolve inquiries related to products, services, and technical issues effectively.
  • Guide customers through processes and product functionalities, ensuring they have a clear understanding.
  • Maintain accurate documentation of customer interactions and resolutions within the support system.
  • Collaborate with cross-functional teams to identify recurring issues and contribute to improvements.
  • Stay current on product knowledge and industry updates to enhance support quality.

Requirements

Job Skills

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Polish Speaking Customer Service for Cybersecurity Company in Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives for a renowned Cybersecurity Company located in Greece. This role is perfect for individuals who are passionate about technology and cybersecurity and are eager to assist customers in navigating complex digital security challenges. In this position, you will communicate with clients in Polish, providing support for inquiries related to cybersecurity products and services.


Key Responsibilities

  • Respond to customer inquiries about cybersecurity solutions, service offerings, and technical support via phone, email, and chat in Polish.
  • Assist customers with issues related to account management, product functionalities, and troubleshooting security concerns.
  • Provide clear information on cybersecurity best practices and company policies.
  • Document customer interactions and troubleshooting steps accurately in the CRM system.
  • Collaborate with technical support teams to address customer concerns efficiently.
  • Stay informed about industry trends, cybersecurity threats, and product updates to better assist customers.

Requirements

Job Skills

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Fitbit Products Support Specialist with Danish - Work In Sofia, Bulgaria

posted by: spj_bot

Join Mercier Consultancy MD as a Fitbit Products Support Specialist with Danish in Sofia, Bulgaria! This exciting opportunity is perfect for individuals eager to engage with customers and help them maximize their experience with Fitbit products. As a specialist, you will provide essential support to our Danish-speaking users, assisting them in navigating their health and fitness journeys with our technology.


Key Responsibilities

  • Offer exceptional customer support to Danish-speaking clients through phone, email, and chat regarding Fitbit products.
  • Assist customers in setting up devices, troubleshooting issues, and understanding product features.
  • Provide valuable insights on health tracking, including advice on utilizing the app and product functionalities effectively.
  • Document all customer interactions and resolutions accurately in our CRM system.
  • Collaborate with technical teams to escalate complex issues when necessary.
  • Keep informed about the latest Fitbit products and updates to provide informed assistance to customers.

Requirements

Job Skills

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Italian Speaking Customer Support for DJI - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opportunity for an Italian Speaking Customer Support Representative for DJI, offering a remote position in Greece. In this role, you will provide top-notch support to Italian-speaking customers, ensuring their inquiries regarding DJI products are handled with professionalism and efficiency. Your enthusiasm for technology and customer satisfaction will make a significant impact in enhancing the client's experience.


Key Responsibilities

  • Deliver exceptional customer support via phone, email, and chat to Italian-speaking clients regarding DJI products and services.
  • Assist customers with inquiries about product functionalities, troubleshooting techniques, and after-sales services.
  • Ensure swift resolution of customer issues to maintain high levels of satisfaction.
  • Maintain accurate documentation of customer interactions and resolutions.
  • Collaborate with the technical support team to resolve complex customer issues effectively.
  • Stay updated on new products and industry trends to provide knowledgeable assistance.

Requirements

Job Skills

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