Mercier Consultancy MD is excited to announce an opening for an Albanian Speaking Customer Service Agent to work in the vibrant city of Sofia, with paid relocation included. In this role, you will provide exceptional customer support to our Albanian-speaking clients, ensuring their inquiries and requests are handled with care and professionalism.

Responsibilities

• Assist Albanian-speaking customers via phone, email, and chat with their inquiries regarding products and services.
• Provide clear and accurate information about our offerings and guide customers through any issues they may encounter.
• Resolve customer complaints in a courteous and effective manner, aiming for high satisfaction levels.
• Accurately document all customer interactions in the CRM system to maintain high-quality service standards.
• Collaborate with team members and other departments to optimize the customer experience.
• Stay updated on product knowledge and company policies to effectively address client questions.

Requirements

ALUMIL, one of the leading manufacturers of architectural aluminum systems, is looking for a Warehouse Associate to join our growing team. Operating in an international environment, we value teamwork, responsibility, and a strong willingness to learn and grow.

About the Role

As a Warehouse Associate, you will play a key role in the day-to-day operations of our warehouse, ensuring smooth order processing and efficient inventory management.

This is an excellent opportunity for someone who is eager to work in a multinational environment, ready to take on challenges, and motivated to develop both personally and professionally.

Key Responsibilities

• Inspect incoming goods and record them in the system.
• Organize and store products appropriately to ensure smooth warehouse operations.
• Pick customer orders and prepare them for shipment (order picking & packing).
• Prepare shipping documentation and ensure accurate loading.
• Manage and update inventory using ERP/WMS systems.
• Collaborate closely with other teams (e.g., procurement, logistics, sales).

Requirements