VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Strategic Communications Specialist to help support a potential project to assist this objective.

Key Responsibilities

Strategic Communications Leadership

VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Principle Agilist to help support a potential project to assist this objective.

Key Responsibilities

Enterprise SAFe® Leadership

VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Power Platform Developer to help support a potential project to assist this objective.

Key Responsibilities

VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Lead Terminologist to help support a potential project to assist this objective.

Key Responsibilities

Terminology Leadership and Strategy

VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Lead Human Factors Engineer to help support a potential project to assist this objective.

Key Responsibilities

Strategy & Leadership

VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Lead Health Informatics Analyst to help support a potential project to assist this objective.

Key Responsibilities

Leadership & Team Oversight

VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Principal Program Manager, Informatics to help support a potential project to assist this objective.

Key Duties and Responsibilities

VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Clinical Informatics Director, MD/DO to help support a potential project to assist this objective.

Strategic Leadership & Governance

Join the innovative team at Mercier Consultancy MD as a German Speaking Customer Care Specialist in the Health Tech sector! In this role, you will provide essential support to German-speaking clients in a fast-growing industry, all while enjoying the scenic beauty of Greece. If you are passionate about helping others and have an interest in health technology, we want you on our team!

Key Responsibilities

• Deliver outstanding customer service in German via phone, email, and chat, addressing inquiries related to health tech products and services.
• Assist customers with account management, product usage, and troubleshooting technical issues.
• Collaborate with internal teams, including technical support and product development, to resolve complex customer queries efficiently.
• Document and maintain accurate records of customer interactions and feedback in our CRM system.
• Monitor customer feedback and gather insights to help improve our products and services.
• Stay informed about the latest developments in health technology and our product offerings to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Swedish Speaking Customer Service Representatives for a leading HealthTech company, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are passionate about healthcare technology and want to make a positive impact in the lives of customers. As a representative, you will provide exceptional support to clients in Swedish, addressing their inquiries related to health technology products and services.

Key Responsibilities

• Handle customer inquiries about HealthTech products, services, and support via phone, email, and chat in Swedish.
• Provide comprehensive information regarding product features, usage, and troubleshooting.
• Assist customers with account management, order processing, and technical issues.
• Resolve customer complaints and concerns promptly to ensure satisfaction.
• Document all interactions accurately in the CRM system for effective follow-up and record-keeping.
• Collaborate with technical teams to address complex customer issues and improve service delivery.
• Stay informed about developments in health technology to provide clients with up-to-date information.

Requirements