Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

Join Our Team!

Are you fluent in Italian and looking for an exciting opportunity that allows you to work remotely from Greece? At Mercier Consultancy MD, we are in search of a dedicated and enthusiastic Italian Speaking Customer Representative.

This position includes the fantastic benefit of paid relocation to Greece, where you can enjoy a vibrant lifestyle while making a meaningful impact on our customer service team.

Your Role:

• Deliver exceptional customer support to Italian-speaking clients, addressing inquiries with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Become familiar with our client systems to provide high-quality service.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-oriented attitude.
• Eagerness to learn new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this wonderful opportunity!

Benefits

Join Our Team!

Are you fluent in Italian and looking for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are on the hunt for a dedicated and enthusiastic Italian Speaking Customer Representative.

This role comes with the incredible benefit of paid relocation to Greece, allowing you to experience a vibrant culture while making a significant impact in our customer service team.

Your Role:

• Deliver outstanding customer support to Italian-speaking clients, addressing their inquiries with professionalism and care.
• Communicate through various channels including phone, email, and chat.
• Become familiar with our client systems to ensure high-quality service delivery.
• Work collaboratively with your team to ensure timely resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective communication with clients.
• Excellent communication skills and a strong customer-oriented mindset.
• Eagerness to learn new technologies and tools suitable for remote work.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Open to relocating to Greece for this wonderful opportunity!

Benefits

Join Our Team!

Are you fluent in Italian and searching for an exciting remote opportunity in Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Italian Speaking Customer Representative.

This position offers the fantastic benefit of paid relocation to Greece, allowing you to experience a vibrant lifestyle while providing exceptional customer service.

Your Role:

• Deliver outstanding customer support to Italian-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Engage with clients through various communication channels including phone, email, and chat.
• Utilize our client systems to provide high-quality service effectively.
• Collaborate with your team to ensure swift resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective client communication.
• Strong communication skills coupled with a customer-oriented approach.
• Willingness to learn new technologies and tools compatible with remote work.
• Self-motivated, proactive, and adaptable to a fast-paced environment.
• Open to relocating to Greece for this wonderful opportunity!

Benefits

Join Our Team!

Are you fluent in German and seeking an exciting remote opportunity in Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic German Speaking Customer Representative.

This role offers the amazing benefit of paid relocation to Greece, letting you enjoy a picturesque environment while making a meaningful contribution to our customer service team.

Your Role:

• Provide exceptional support to German-speaking clients, handling their inquiries with professionalism and care.
• Communicate efficiently through various channels including phone, email, and chat.
• Familiarize yourself with our client systems to deliver high-quality service swiftly.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Eagerness to learn new tools and technologies suitable for remote work.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Open to relocating to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in German and seeking an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the incredible perk of paid relocation to Greece, giving you the chance to enjoy a beautiful environment while making a meaningful contribution to our customer service team.

Your Role:

• Deliver exceptional customer support to German-speaking clients, addressing their inquiries with professionalism and care.
• Effectively communicate through multiple channels such as phone, email, and chat.
• Familiarize yourself with our client systems to provide top-notch service efficiently.
• Collaborate with team members to achieve timely resolutions for customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-focused approach.
• Willingness to learn new technologies and tools suited for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this fantastic opportunity!

Benefits

Join Our Team!

Are you fluent in German and looking for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are in search of a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the fantastic benefit of paid relocation to Greece, allowing you to enjoy a vibrant lifestyle while making a significant contribution to our customer service team.

Your Role:

• Provide exceptional customer support to German-speaking clients, handling all inquiries with professionalism and care.
• Communicate effectively across various channels including phone, email, and chat.
• Become familiar with our client systems to ensure high-quality service delivery.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Willingness to learn and adapt to new technologies suitable for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this wonderful opportunity!

Benefits

Join Our Team!

Are you fluent in German and eager to take on an exciting remote role from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic German Speaking Customer Representative.

This position comes with the fantastic advantage of paid relocation to Greece, offering you the opportunity to enjoy a vibrant lifestyle while making a significant impact in our customer service team.

Your Role:

• Deliver exceptional customer support to German-speaking clients, ensuring their inquiries are addressed professionally and efficiently.
• Communicate effectively through various channels, including phone, email, and chat.
• Become well-versed in our client systems to provide top-notch service.
• Collaborate closely with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Willingness to learn new technologies and adapt to remote work tools.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this wonderful opportunity!

Benefits