Mercier Consultancy MD is thrilled to announce an opportunity for a Polish Speaking Digital Trust and Safety Specialist who is ready to work in Sofia, Bulgaria, with relocation assistance provided! In this pivotal role, you will ensure the safety and security of our users by monitoring content, addressing safety incidents, and implementing policies that foster a safe online environment. Your expertise will be essential in promoting trust and integrity across our digital platforms.

Key Responsibilities

• Continuously monitor user-generated content and interactions to identify and respond to potential violations of safety standards.
• Conduct thorough investigations into reported safety incidents, utilizing analytical skills to assess evidence and recommend appropriate actions.
• Collaborate with various teams to develop and improve safety policies and practices that enhance user trust.
• Generate detailed reports on safety incidents and trends for upper management to inform strategic decisions.
• Stay informed about emerging trends in digital safety and adjust protocols accordingly to improve our effectiveness.
• Engage with users to promote awareness of safety practices and educate them on responsible online behavior.

Requirements

Mercier Consultancy MD is thrilled to announce an incredible opportunity for Lithuanian Speaking Jobs in Bulgaria! Join us in the vibrant city of Sofia, with fully paid relocation to immerse yourself in an exciting new culture while advancing your career. In this role, you will leverage your language skills to assist and engage with Lithuanian-speaking clients, ensuring they receive top-notch support and services.

Key Responsibilities

• Provide exceptional service to Lithuanian-speaking clients through various communication channels, including phone, email, and chat.
• Assist clients with inquiries about our services, addressing questions and concerns efficiently.
• Facilitate smooth interactions by processing requests and bookings accurately and promptly.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Stay informed about market trends and updates to share relevant information with clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a French Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria, with fully paid relocation! This role is perfect for individuals who are passionate about customer engagement and are looking to make a significant impact by providing tailored solutions to our clients' unique challenges. Join us and become a part of a collaborative environment focused on innovation and client success!

Key Responsibilities

• Conduct comprehensive consultations with clients to understand their specific needs and business goals.
• Develop and propose customized solutions that effectively address client challenges and enhance their operations.
• Act as a trusted advisor, offering insightful recommendations to improve client satisfaction and outcomes.
• Collaborate with internal teams to ensure the successful implementation of solutions and ongoing support.
• Deliver engaging training sessions and workshops to empower clients in maximizing the use of our products.
• Stay informed about industry trends and emerging technologies to provide relevant insights during client interactions.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Speaking Fitbit Products Support Specialist to join our vibrant team in Sofia, Bulgaria. If you are passionate about health technology and providing excellent customer service, this role is tailored for you. As a specialist, you will assist Dutch-speaking customers in optimizing their experience with Fitbit products, ensuring they receive the support they need for their health and wellness journeys.

Key Responsibilities

• Provide high-quality customer support to Dutch-speaking users through various channels, including phone, email, and chat.
• Assist customers with device setup, troubleshooting, and inquiries related to product functionalities.
• Offer knowledgeable advice on health tracking features and assist with app usage for an optimal customer experience.
• Ensure accurate documentation of customer interactions and solutions in our CRM system.
• Partner with technical support teams to address and resolve complex customer issues when necessary.
• Stay updated on the latest Fitbit products and health tracking trends to enhance customer support efforts.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Danish Speaking Back Office Gaming Support Specialist in the vibrant city of Sofia. This role is perfect for individuals who thrive in a collaborative environment and are committed to providing top-notch support in the gaming sector. You'll play a crucial role in ensuring our customers enjoy a seamless gaming experience.

Key Responsibilities

• Offer back office support for Danish-speaking customers, addressing inquiries and concerns through multiple communication channels.
• Work closely with various teams to investigate and resolve issues promptly and effectively.
• Document all customer interactions and internal processes accurately, ensuring a thorough record-keeping system.
• Proactively identify areas for improvement in operational processes to enhance customer satisfaction.
• Stay informed on the latest gaming industry trends, products, and regulations to provide knowledgeable support.
• Participate in ongoing training and development to enhance your skills and knowledge in the field.

Requirements

We are seeking on behalf of our client, a visionary and results-driven Head of Marketing to lead the marketing strategy for their Events division and drive its growth. In this role, you will be responsible for developing and executing strategic marketing plans, overseeing brand positioning and launching innovative campaigns that elevate the Company's events on a global scale. Your expertise in both traditional and digital marketing, along with your ability to leverage data-driven insights, will be key to expanding our audience reach, increasing engagement and achieving our business goals.

Responsibilities:

Marketing Strategy:

• Develop comprehensive marketing strategies aligned with the company's goals and growth objectives.
  
• Create communication strategies for events.
  
• Establish a clear brand messaging framework that resonates with our target audience and sets us apart from competitors. 
  

Digital and Social Media Marketing:

We are seeking an experienced Planning & Scheduling Manager to lead the integrated schedule for a major nuclear refurbishment project. The role involves schedule development and control, contractor integration, risk management, and leadership of a multidisciplinary planning team. The ideal candidate will have experience with CANDU refurbishment projects, strong leadership skills, and a proven background in large-scale project controls.

Requirements

Role Responsibilities

• Lead the development and maintenance of integrated project schedules using best practices in planning and scheduling.
• Ensure schedules reflect project requirements and align with the overall project management strategy.
• Collaborate with project managers and team leads to gather necessary input for schedule development.
• Monitor progress against the schedule, identify areas of concern, and implement corrective actions as needed.
• Facilitate regular schedule review meetings and prepare reports for stakeholders.
• Provide training and support on planning and scheduling tools and methodologies to project teams.
• Develop and manage key performance indicators (KPIs) related to project scheduling and performance.

Preferred Role Requirements

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

The Bilingual Sales Specialist (commission only) plays a pivotal role in fostering fresh business connections within our established network of merchants. You will focus on one of two key areas: reaching out to merchants to drive sign-ups, or engaging with borrowers to offer Financeit credit or insurance on their loans. With an ambitious expansion strategy ahead, we seek proactive, entrepreneurial-minded professionals to propel us towards our next phase of growth!

This is a fully remote, commission-based role within Canada, offered as an ongoing contract starting with a one-year term.

What you’ll do:

On behalf of our client, a fast-growing international company within iGaming and online entertainment – we are looking for an experienced Swedish-speaking Regional CRM Manager to take full ownership of the Swedish market.

This is a senior, hands-on role for someone who truly understands Swedish player behaviour, local regulations, and CRM best practices, and who wants real influence over strategy, execution, and results.

As Regional CRM Manager, you will be responsible for shaping and executing the full customer lifecycle strategy for Sweden. Your mission is simple (but not easy): drive engagement, retention, and long-term player value through smart, compliant, and data-driven CRM initiatives.

You will work cross-functionally with product, content, design, and data teams, while acting as the go-to person for everything CRM related in your market.

Requirements

Native Swedish speaker with proven experience working with the Swedish market

Fluent in English, written and spoken

3+ years of hands-on CRM experience, preferably within iGaming, fintech, or digital entertainment

Strong understanding of Swedish user behaviour, market dynamics, and regulatory landscape

Experience working with CRM platforms such as Braze, Optimove, Salesforce, or similar

Highly data-driven mindset with experience in segmentation, A/B testing, and campaign analysis

Dynatrace Observability Engineer

Location: Mclean, VA – Local Candidates Only

Job Function: Information Technology

Industry: IT Services

Our firm has been retained to find a highly skilled Dynatrace Observability Engineer to design, implement, and optimize a world-class enterprise observability ecosystem. In this role, you will be the technical lead for our client's visibility strategy, leveraging Dynatrace’s APM, Infrastructure Monitoring, RUM, and Davis AI capabilities to ensure system reliability and proactive incident detection across hybrid and multi-cloud environments.

You will collaborate directly with SREs, DevOps, Cloud Engineering, and business stakeholders to build scalable solutions that empower faster troubleshooting and data-driven decision-making.

Key Responsibilities: