Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. 

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. 

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Reporting into the Sales Director, this B2B role involves managing merchant relationships and working directly with business owners, finance managers, and sales agents across Eastern Canada who wish to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

*Candidates must reside in the Maritime Provinces to support local operations.*

What you’ll do:

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. 

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. 

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Reporting into the Sales Director, this B2B role involves managing merchant relationships and working directly with business owners, finance managers, and sales agents across Eastern Canada who wish to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

*Candidates must reside in the Maritime Provinces to support local operations.*

What you’ll do:

We are looking for a Senior DevSecOps who will help make our cloud infrastructure safe, stable, and automated. You will work together with the development, platform, and security teams to add security at every step of product creation.

This is a great chance to grow in security automation, improve processes, and bring modern DevSecOps practices into the company.

Requirements

Must-Have Skills

5+ years of hands-on experience in DevOps / DevSecOps / Cloud Engineering roles;

Deep expertise with AWS services (IAM, VPC, CloudTrail, GuardDuty, KMS, WAF);

Proven experience with Kubernetes security — RBAC, network segmentation, image scanning, Falco or similar runtime security tools;

Strong proficiency in Infrastructure-as-Code tools, particularly Terraform (modules, state management, policy as code);

Experience managing CI/CD pipelines on GitHub Actions with integrated vulnerability scanning and secret protection;

Solid knowledge of Cloudflare security suite (Zero Trust, WAF, DNS, Access, API Gateway rules);

Familiarity with SSO and MFA solutions (DUO SSO, OIDC flows, federation via SAML);

Scripting and automation using Python, Bash, or Go;

Mercier Consultancy MD is excited to announce exceptional Slovak Speaking Customer Service positions available in the stunning country of Greece, complete with a fully paid relocation package! This is a wonderful opportunity to enhance your career in a beautiful setting while experiencing the rich culture and history of Greece.

Why You Should Join Us?

At Mercier Consultancy MD, we value our employees and foster a supportive, collaborative work environment. As part of our team, you will play a key role in ensuring an outstanding experience for our customers.

Key Responsibilities

• Provide top-notch customer support to Slovak-speaking clients through various channels including phone, email, and chat, ensuring professionalism and warmth.
• Assist customers in exploring our products and services, delivering clear and accurate information.
• Effectively resolve customer inquiries and complaints promptly to maintain high levels of satisfaction.
• Document customer interactions thoroughly and follow up to ensure their needs are fully met.
• Collaborate with team members and other departments to continuously improve service quality.
• Stay informed about our products and industry trends to offer the most relevant support.

Requirements

Join Mercier Consultancy MD as a Polish Speaking Digital Trust and Safety Specialist for Social Media, based in the vibrant city of Sofia! In this pivotal role, you will be responsible for ensuring a safe and respectful online community by monitoring social media activities, addressing safety concerns, and implementing best practices that foster user trust and safety.

Key Responsibilities

• Monitor user-generated content across social media platforms to identify and respond to potential violations of community standards.
• Conduct thorough investigations of reported safety incidents, analyzing evidence to recommend appropriate actions.
• Collaborate with cross-functional teams to develop and enhance policies that promote a secure digital environment.
• Create comprehensive reports on safety incidents and analytics to inform strategic improvements.
• Stay updated on the latest trends and challenges in social media safety to keep our protocols effective and relevant.
• Engage with users to educate them about safety practices and promote awareness of potential online risks.

Requirements

Are you ready to embark on an exciting journey with Mercier Consultancy MD? We’re on the lookout for an enthusiastic Irish Speaking Solutions Consultant to join our amazing team in Sofia, Bulgaria! Not only will you get to work in an inspiring environment, but we’re also offering a 3000 BGN signing bonus to welcome you aboard! In this role, you’ll connect with clients, understand their unique challenges, and provide customized solutions that make a difference.

What You’ll Do

• Engage with clients through meaningful conversations to capture their requirements and understand their business goals.
• Design and deliver tailored solutions that effectively address client challenges and drive success.
• Act as a trusted advisor, providing insights and recommendations that exceed client expectations.
• Work closely with internal teams to ensure smooth implementation and ongoing support of solutions.
• Conduct interactive training sessions that empower clients to maximize their use of our products.
• Stay ahead of the game by keeping up with industry trends and new technology developments.

Requirements

Mercier Consultancy MD is excited to offer the position of German Speaking Content Moderator for Social Media, with the opportunity for a fully paid relocation. We are seeking motivated individuals to join our dedicated team. In this role, you will oversee the moderation of user-generated content across various social media platforms, ensuring that interactions are respectful, constructive, and adhere to community guidelines. Your efforts will help maintain a positive online space for our German-speaking audience.

Key Responsibilities

• Monitor and moderate social media content in German, ensuring compliance with established guidelines and policies.
• Engage with users by responding to comments and messages professionally and in a timely manner.
• Identify, escalate, and address inappropriate content or violations to the relevant teams.
• Provide insights on trends and patterns in user engagement to help refine moderation practices.
• Collaborate with marketing and social media teams to enhance content strategies and promote community growth.
• Stay updated on social media best practices and emerging trends.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent in the stunning country of Greece! This role invites dynamic individuals with exceptional Dutch language skills to engage with customers, delivering top-tier advisory services while adeptly managing a range of administrative responsibilities. As part of our team, you will contribute to a remarkable customer journey by being their trusted advisor.

Key Responsibilities

• Manage incoming advisory calls from Dutch-speaking clients, providing insightful and accurate information regarding our offerings.
• Support customers throughout their queries and ensure all interactions are logged effectively within our CRM system.
• Handle pertinent administrative tasks tied to customer accounts, maintaining high standards of quality and accuracy.
• Coordinate with the sales and customer service teams to provide a unified approach to client engagement and support.
• Create and maintain reports summarizing customer interactions and feedback to drive improvements.
• Stay updated on product knowledge and industry developments to offer relevant and professional advice.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent in beautiful Bulgaria. This role is ideal for individuals who possess excellent communication skills in Dutch and are eager to support customers through inquiries while managing various administrative tasks. You will be the voice of our company, ensuring a seamless and positive customer experience.

Key Responsibilities

• Handle incoming advisory calls from Dutch-speaking customers, providing prompt and accurate information about our services.
• Assist customers in navigating their inquiries while effectively documenting all interactions within our CRM system.
• Perform administrative tasks related to customer accounts, ensuring accuracy and compliance with company policies.
• Collaborate with the sales and customer support teams to ensure a cohesive approach to customer satisfaction.
• Prepare reports and summaries based on customer interactions to optimize service and enhance overall processes.
• Keep abreast of product knowledge and industry trends to provide informed and relevant advice to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Digital Trust and Safety Analyst based in Sofia, Bulgaria. This role is essential for maintaining the integrity and security of our digital services, ensuring that users can safely interact on our platforms. Join us in our mission to create a trustworthy online environment!

Key Responsibilities

• Monitor and review user-generated content to ensure compliance with community standards and safety guidelines.
• Conduct detailed investigations into reported safety incidents, applying analytical skills to assess the situation accurately.
• Collaborate with technical teams to develop and enhance safety protocols and operational procedures.
• Create and present comprehensive reports that highlight findings and recommendations to stakeholders.
• Stay informed about emerging risks and trends in digital safety to help mitigate potential threats.
• Engage with users to educate them on digital safety best practices and resources available to them.

Requirements