Mercier Consultancy MD is proud to offer a position for a French Speaking Logistics & Delivery Advisor to join our team in Sofia, Bulgaria. This position includes a paid relocation package to make your move to this vibrant city effortless! In this role, you will be instrumental in providing excellent logistics support to our French-speaking customers and ensuring a smooth delivery process.

Key Responsibilities

• Deliver exceptional customer service and logistical assistance to French-speaking clients via various communication channels.
• Coordinate the shipment process and ensure timely deliveries while tracking all orders.
• Address customer inquiries regarding their orders, shipping methods, and resolve any delivery issues that arise.
• Maintain accurate records of customer interactions and document resolutions in our systems.
• Collaborate with logistics and operations teams to streamline processes and enhance service delivery.
• Stay informed about industry trends and best practices to provide clients with informed advice and solutions.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Speaking Fitbit Products Support Specialist to join our vibrant team in Sofia, Bulgaria. If you are passionate about health technology and providing excellent customer service, this role is tailored for you. As a specialist, you will assist Dutch-speaking customers in optimizing their experience with Fitbit products, ensuring they receive the support they need for their health and wellness journeys.

Key Responsibilities

• Provide high-quality customer support to Dutch-speaking users through various channels, including phone, email, and chat.
• Assist customers with device setup, troubleshooting, and inquiries related to product functionalities.
• Offer knowledgeable advice on health tracking features and assist with app usage for an optimal customer experience.
• Ensure accurate documentation of customer interactions and solutions in our CRM system.
• Partner with technical support teams to address and resolve complex customer issues when necessary.
• Stay updated on the latest Fitbit products and health tracking trends to enhance customer support efforts.

Requirements

Company Introduction

Digitalist is a digital agency specializing in custom web development, e-commerce solutions, and performance-driven marketing. We build websites and online stores that go beyond templates, focusing on delivering clean code, scalability, and long-term results.

Our projects typically start with web or e-commerce infrastructure and expand into ongoing marketing services. This means close collaboration between development, marketing, and clients is essential. We work with businesses that value structure, clarity, and thoughtful execution.

We are a Slovenia-based team working partly remote, with a strong focus on accountability, trust, and doing things properly rather than quickly.

About the Role

As our Web Project Manager / Technical Account Manager, you will manage and coordinate web and e-commerce projects from initial discussions through delivery.

This is not a developer role. You are not expected to code, but you do need a solid understanding of how web development works, especially within WordPress, WooCommerce, and Shopify. Your main responsibility is to keep projects structured, aligned, and moving forward while acting as the main link between clients, developers, and the marketing team.

You will work closely with the CEO and Web Development Support during onboarding and gradually take ownership of more complex projects and client relationships.

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

The Biosample Manager is crucial in coordinating and overseeing the management of biological samples throughout clinical studies, ensuring compliance with regulatory guidelines and study protocols.

Main Responsibilities:

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for a renowned Food Delivery Platform, with the chance to work in the vibrant environment of Greece. This role is ideal for individuals who have a passion for food and excellent customer service skills. As a representative, you will assist customers in Italian, helping them navigate the platform and addressing their inquiries effectively.

Key Responsibilities

• Manage customer inquiries related to food delivery orders, account management, and payment issues via phone, email, and chat in Italian.
• Provide clear and detailed information about menu selections, pricing, and promotions.
• Assist customers with troubleshooting delivery issues and ensuring timely resolutions.
• Address customer complaints and queries promptly, ensuring high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.
• Collaborate with internal teams to improve service delivery and enhance customer experience.
• Stay informed about food trends and promotions to provide relevant assistance and recommendations.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Automotive Company, located in Greece. This role is perfect for individuals who are passionate about the automotive industry and committed to providing stellar service to customers. As a representative, you will assist clients in Italian, addressing their inquiries and enhancing their overall experience with the brand.

Key Responsibilities

• Manage customer inquiries related to automotive products, services, maintenance, and warranty information via phone, email, and chat in Italian.
• Provide accurate and comprehensive information regarding vehicle features, specifications, and offers.
• Assist customers with appointment scheduling for service and maintenance needs.
• Resolve customer complaints efficiently while ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with sales and technical teams to improve service delivery and meet customer expectations.
• Stay informed about automotive trends and company updates to provide relevant assistance.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This role requires you to work in Greece, with paid relocation offered to qualified candidates. In this position, you will be a key player in our support team, assisting German-speaking clients with their logistics inquiries and delivering top-notch customer service.

Key Responsibilities

• Provide exceptional support to German-speaking customers through various channels, including phone, email, and chat.
• Assist clients with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.
• Effectively resolve customer complaints and issues to ensure high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborate with logistics and operations teams to troubleshoot and escalate issues as needed.
• Stay informed about the latest logistics services, industry trends, and company policies to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to announce openings for German Customer Service roles in Greece, offering a unique opportunity with paid relocation. This position is ideal for individuals who are passionate about customer service and wish to experience life in beautiful Greece while working with a dynamic team. You will help German-speaking customers navigate their queries and provide top-notch support.

Key Responsibilities

• Manage customer inquiries from German-speaking clients via phone, email, and chat, addressing their concerns promptly.
• Provide information on products, services, and policies in a clear and friendly manner.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction and retention.
• Document all customer interactions in the CRM system to ensure accurate tracking and resolution of issues.
• Collaborate with other departments to enhance service delivery and resolve complex inquiries.
• Stay up-to-date with company offerings and industry trends to provide informative assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Dutch Speaking Logistics & Delivery Advisor to join our vibrant team in Bulgaria. This exciting opportunity includes a paid relocation package, making your transition to this beautiful country seamless! In this role, you will play a key part in managing logistics operations and providing exceptional support to our Dutch-speaking clientele.

Key Responsibilities

• Deliver high-quality logistical assistance and customer service to Dutch-speaking clients through various channels.
• Oversee the coordination and timely delivery of shipments, ensuring all tracking information is accurate.
• Manage customer inquiries regarding orders, shipping methods, and resolve any delivery issues.
• Document all customer interactions and maintain precise records in our systems.
• Collaborate with logistics teams to enhance and optimize service delivery processes.
• Keep informed about industry developments and best practices to provide knowledgeable recommendations to clients.

Requirements

Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, desires to cover the following position:

Showroom Consultant

Who are we looking for?

We are currently seeking a Showroom Consultant who will play a vital role in enhancing our customer experience and showcasing the quality of our products in our showroom at Efkarpia. The ideal candidate will leverage his/her customer centric approach, to assist clients in selecting the best solutions regarding architectural aluminium solutions for their projects. If you are passionate about providing exceptional customer service and understanding the client's needs, then our role is for you! Some key character traits that describe they way you work are attention to detail, initiative and ownership.

What about your daily routine?