DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a skilled Call Center Manager for our Dallas-based retail sales channel support center. You will work directly with the International Call Center Director to build and oversee the daily operations of our growing, effective, impactful retail support center. To succeed in this role, you must have excellent customer service and communication skills.

As the Call Center Manager, you will supervise daily operations and personnel, aiming for superb, confident, cordial, friendly, yet professional customer service, with maximum efficiency and cost-effectiveness. Additionally, you will ensure that technology is utilized to maximize the productivity of staff and ensure that they are well-effective and productive. You are an organized, reliable, and results-driven professional with a practical mind to solve problems on the spot, and the ability to see the “big picture” and make improvements.

• Remote position, United States
• International travel, 1-2 weeks per quarter
• Full-time, Monday – Friday 9am – 5pm

About DSI

Our team provides quality assurance for mobile games developed by the company. We work closely with game designers, developers, and product stakeholders to ensure high quality, stability, and an engaging player experience across different mobile devices and operating system versions.

We continuously improve our QA processes step by step, focusing on efficient testing practices and product quality.

We are looking for a Manual QA team member who can perform manual testing of mobile games across different devices and operating system versions.

We work remotely, with formal meetings kept to a minimum — one weekly stand-up, and the rest scheduled based on work needs.

Our focus is on maintaining a balance between game quality and business goals to ensure long-term project sustainability and a positive team atmosphere.

We strive to deliver games that we can truly be proud of :)

Requirements

We are seeking two Quality Assurance Specialists to join our team—one supporting the Sales team and one supporting the Operations team. In these roles, you will be instrumental in conducting quality assessments, resolving issues, and maintaining our high standards across customer-facing interactions. These positions offer a unique opportunity to make a significant impact during a critical phase of our team’s growth.

What you’ll be doing:

LawnStarter is seeking Internal Quality Assurance Specialists to support our Sales and Operations teams. In these roles, you will be responsible for monitoring and evaluating the quality of customer interactions, ensuring compliance with company policies and procedures, and driving continuous improvement in service quality.

Responsibilities:

• Conduct internal evaluations of customer and client interactions (Sales or Operations, depending on role) and provide actionable feedback to team members
• Identify trends and areas for improvement, and partner with team leads to develop and implement solutions
• Develop, document, and maintain quality assurance standards, processes, and procedures
• Collaborate with cross-functional teams to ensure consistency and alignment in service quality
• Stay up to date on industry standards and best practices in quality assurance

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for a Greek Speaking Customer Service Agent based in Athens. In this vital role, you will be the first point of contact for our Greek-speaking clients, delivering exceptional service and support. This position is perfect for enthusiastic individuals who are passionate about customer service and want to make a positive impact.

Responsibilities

• Engage with Greek-speaking customers through phone, email, and chat to address their inquiries and concerns.
• Provide comprehensive information about products and services, ensuring a thorough understanding for the customers.
• Resolve customer issues and complaints with professionalism, aiming to achieve high levels of satisfaction.
• Document customer interactions accurately in our CRM system for quality assurance and follow-up.
• Collaborate with team members to enhance the overall customer experience and drive improvements.
• Stay updated on product offerings, company policies, and industry trends to provide informed support.

Requirements

Summary:

We are a fast-growing PropTech company in Saudi Arabia, revolutionizing how real estate is financed, bought, and managed. We are looking for a Principal Business Analyst to lead the transformation of our core transaction systems.

You will act as the bridge between our business stakeholders and technical teams, applying the rigor of Core Banking systems (Lending, Escrow, Payments) to the dynamic world of Real Estate Technology.

Key Responsibilities:

**This position is contingent on contract award**

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Virgina Verified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

**This position is contingent on contract award**

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Virgina Verified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

Mercier Consultancy MD is thrilled to present exciting Swedish-speaking job opportunities in Greece! We offer a fully paid relocation package, making it easier for you to embark on this new journey. Whether you are looking to enhance your career or experience life in a scenic location, our available positions are tailored for dedicated individuals who are fluent in Swedish and eager to provide exceptional service.

Key Responsibilities

• Provide outstanding customer service in Swedish through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries, issue resolution, and product information related to our services.
• Document and track customer interactions accurately in our CRM system for quality assurance.
• Effectively address complaints and work towards resolving customer issues to ensure satisfaction.
• Collaborate with colleagues to improve processes and enhance the customer experience.
• Stay updated on company offerings, industry trends, and customer preferences to deliver informed support.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives to join a leading Telecommunications Company based in Greece. This position is perfect for individuals who are passionate about technology and are committed to providing exceptional customer support in Polish. As a member of our team, you will assist customers with inquiries related to telecommunications products and services while enjoying the beautiful setting of Greece.

Key Responsibilities

• Respond to customer inquiries regarding telecommunications services, products, and account management via phone, email, and live chat in Polish.
• Provide detailed information on service plans, pricing, and promotional offers.
• Assist customers with billing inquiries, technical support, and account issues.
• Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Collaborate with technical teams and other departments to facilitate service delivery and enhance customer satisfaction.
• Stay updated on the latest telecommunications trends and products to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with work based in beautiful Greece. This role is perfect for individuals who are passionate about mobility solutions and customer service. You will assist customers in Polish, helping them navigate our platform, manage rides, and ensure a seamless experience.

Key Responsibilities

• Handle customer inquiries regarding ride-sharing services, driver availability, and account management through phone, email, and live chat in Polish.
• Provide accurate information on service features, pricing, safety protocols, and promotions.
• Troubleshoot issues related to ride requests, payments, and user accounts.
• Manage customer complaints with empathy and professionalism, ensuring satisfaction.
• Document all interactions in the CRM system for tracking and quality assurance.
• Collaborate with internal teams to enhance customer service processes and improve user experience.
• Stay updated on industry trends, service updates, and company policies to assist customers effectively.

Requirements