service plans

Nordic Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Nordic Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing top-notch customer support. As a representative, you will engage with clients in Nordic languages, assisting them with their telecommunications inquiries and ensuring they receive a seamless experience.


Key Responsibilities

  • Manage customer inquiries regarding telecommunications services, including account management, billing, and troubleshooting via phone, email, and chat in Nordic languages.
  • Assist customers with service plans, device activations, and technical support.
  • Provide clear and accurate information about products, promotions, and available services.
  • Effectively resolve customer complaints and technical issues, ensuring high levels of satisfaction.
  • Document all customer interactions in the CRM system accurately for future reference.
  • Work collaboratively with internal teams to improve customer service delivery and support.
  • Stay informed about new technologies, products, and industry trends to better assist customers.

Requirements

Job Skills

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French Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a customer service representative, you will assist clients with their IT-related inquiries and support them in navigating technological solutions in French.


Key Responsibilities

  • Address customer inquiries regarding IT products, services, and technical support via phone, email, and chat in French.
  • Assist customers with troubleshooting problems, providing step-by-step guidance and solutions.
  • Educate customers on product features, software functionality, and service plans.
  • Resolve customer complaints and issues efficiently while ensuring a positive experience.
  • Accurately document all customer interactions and maintain comprehensive records in the CRM system.
  • Collaborate with technical support teams to escalate and resolve complex issues.
  • Stay informed about new technologies, products, and industry trends to enhance service quality.

Requirements

Job Skills

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Finnish Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives in the telecommunications industry. This position is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. In this role, you will engage with clients in Finnish, assisting them with their telecommunications needs and ensuring they have a positive experience.


Key Responsibilities

  • Respond to customer inquiries regarding telecommunications services, including account management, billing, and technical support via phone, email, and chat in Finnish.
  • Assist customers with service inquiries, changes, and troubleshooting issues effectively.
  • Provide accurate information about product offerings, promotions, and service plans.
  • Resolve customer complaints and technical issues promptly, ensuring high levels of customer satisfaction.
  • Maintain detailed records of customer interactions and document all changes in the CRM system.
  • Collaborate with technical and operational teams to enhance service delivery.
  • Stay informed about new products, services, and industry trends to better assist customers.

Requirements

Job Skills

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Danish Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a position for Danish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and customer support. As a representative, you will assist customers in managing their telecommunications needs and ensure a high level of satisfaction while communicating effectively in Danish.


Key Responsibilities

  • Manage customer inquiries regarding telecommunications products and services via phone, email, and chat in Danish.
  • Assist customers with account management, billing questions, and service modifications.
  • Provide information about service plans, promotions, and technical support options.
  • Resolve customer complaints and issues promptly to ensure customer satisfaction.
  • Document customer interactions accurately in the CRM system for reference and follow-up.
  • Work collaboratively with internal teams to improve service delivery and address customer needs.
  • Stay informed about new products, services, and industry developments to enhance customer support.

Requirements

Job Skills

View the job post & apply
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French Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for enthusiastic individuals who are dedicated to providing exceptional customer support and have a strong command of the French language. As a customer service representative, you will assist clients with their telecommunications inquiries, ensuring they receive effective and efficient service.


Key Responsibilities

  • Respond to customer inquiries regarding telecommunications services, products, and billing via phone, email, and live chat in French.
  • Provide information about service plans, pricing, and device features.
  • Assist customers with troubleshooting technical issues and resolving complaints.
  • Document customer interactions accurately and update account information in the CRM system.
  • Collaborate with technical support teams to address complex inquiries.
  • Stay informed about the latest telecommunications trends and product offerings to better assist customers.

Requirements

Job Skills

View the job post & apply
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