Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

As a Bilingual Inside Sales Specialist, you’ll be at the heart of Financeit’s merchant network, connecting with business owners, finance managers, and sales teams across Canada who use our platform to turn big purchases into easy monthly payments. You’ll reignite relationships with inactive merchants, coach active ones to level up their sales, and help them make financing a seamless part of their customer experience.

In this bilingual role, you’ll communicate with merchants in both English and French, ensuring every interaction feels seamless, professional, and engaging.

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

As an Inside Sales Specialist (Western Canada), you’ll be at the heart of Financeit’s merchant network, connecting with business owners, finance managers, and sales teams across Alberta and Western Canada who use our platform to turn big purchases into easy monthly payments. You’ll reignite relationships with inactive merchants, coach active ones to grow their sales, and help them make financing a seamless part of their customer experience.

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

As an Inside Sales Specialist, you’ll be at the heart of Financeit’s merchant network, connecting with business owners, finance managers, and sales teams across Canada who use our platform to turn big purchases into easy monthly payments. You’ll reignite relationships with inactive merchants, coach active ones to level up their sales, and help them make financing a seamless part of their customer experience.

If you love the thrill of a great conversation, the satisfaction of solving a problem, and the buzz of hitting your goals, this role is for you. You’re organized, curious, and driven, the kind of person who thrives in a fast-paced, team-oriented environment and takes pride in turning “maybe later” into “let’s do this.”

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the automotive industry. This position is ideal for individuals who are passionate about cars and customer service. In this role, you will assist customers with various inquiries while providing outstanding service in Nordic languages.

Key Responsibilities

• Manage customer inquiries related to automotive products and services via phone, email, and live chat in Nordic languages.
• Provide guidance on vehicle specifications, pricing, and availability.
• Assist customers with the booking process for services, test drives, and vehicle purchases.
• Resolve customer complaints and technical issues courteously and effectively.
• Maintain accurate records of customer interactions in the CRM system for future reference.
• Collaborate with sales and service teams to provide seamless customer experiences.
• Stay informed about industry trends and automotive developments to deliver knowledgeable support.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Czech Speaking Customer Service Representatives in the retail industry. This position is perfect for dynamic individuals who are passionate about providing top-notch customer service and enhancing the shopping experience for customers. As a representative, you will interact with clients in Czech, assisting them with their inquiries, orders, and overall shopping needs.

Key Responsibilities

• Manage customer inquiries related to products, orders, and returns through phone, email, and chat in Czech.
• Provide detailed information on merchandise, promotions, and store policies.
• Assist customers with order processing and resolving any issues related to their purchases.
• Document interactions accurately in the CRM system and ensure follow-up as needed.
• Collaborate with store teams to ensure a seamless customer experience.
• Stay informed about product knowledge and updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Serbian Speaking Customer Service Representatives in the aviation industry. This position is ideal for individuals who are passionate about travel and aviation, and who wish to provide exceptional support to clients in need of assistance. As a customer service representative, you will communicate with customers in Serbian, addressing their inquiries and ensuring a smooth experience as they navigate aviation services.

Key Responsibilities

• Respond to customer inquiries regarding aviation services, flight bookings, and airport procedures via phone, email, and chat in Serbian.
• Assist customers with ticket purchases, changes, and cancellations while providing information on policies and procedures.
• Resolve customer issues related to baggage, flight status, and other travel-related concerns.
• Document customer interactions accurately for record-keeping and follow-up purposes.
• Collaborate with airline partners and internal teams to enhance service delivery and customer satisfaction.
• Stay updated on aviation industry regulations and best practices for effective customer interaction.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovenian Speaking Customer Service Representatives in the Food & Beverage industry. This role is perfect for individuals who are passionate about food and providing excellent customer service. As a customer service representative, you will assist customers with their inquiries and ensure a satisfying experience, all while communicating in Slovenian.

Key Responsibilities

• Manage customer inquiries related to food and beverage products, orders, and services via phone, email, and chat in Slovenian.
• Provide information about products, including ingredients, dietary options, and promotions.
• Assist customers with order placements, modifications, and resolving issues with their purchases.
• Handle customer complaints with professionalism and a focus on achieving customer satisfaction.
• Document all customer interactions accurately in our CRM system for follow-up purposes.
• Collaborate with operational teams to ensure a seamless customer experience.
• Stay informed about industry trends and product offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives in the Real Estate industry. If you possess a passion for real estate and have a strong commitment to customer service, this role is a great fit for you. You will be instrumental in assisting clients with their real estate inquiries, helping them make informed decisions while providing exceptional support in Italian.

Key Responsibilities

• Manage customer inquiries regarding real estate listings, rental agreements, and property purchases via phone, email, and live chat in Italian.
• Provide information on properties, neighborhood insights, and market trends to potential buyers and renters.
• Assist clients with scheduling viewings, handling applications, and processing paperwork.
• Resolve customer concerns and inquiries promptly to ensure high levels of satisfaction.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Work closely with real estate agents and management teams to improve customer experience and service delivery.
• Stay updated on real estate regulations and market changes to provide accurate guidance.

Requirements

Mercier Consultancy MD is on the lookout for dynamic and customer-oriented individuals for the position of Dutch Speaking Customer Service Representatives in an engaging retail environment. In this role, you will provide outstanding support to customers, assisting them with their queries and ensuring a positive shopping experience. Your primary focus will be on effectively communicating in Dutch, helping our customers feel valued and understood.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat in Dutch.
• Provide product information, assist with orders, and resolve issues related to customer purchases.
• Handle returns, exchanges, and refunds in accordance with company policies.
• Maintain a positive and professional attitude while interacting with customers.
• Document customer interactions and ensure follow-ups are completed.
• Collaborate with team members to enhance customer satisfaction and streamline processes.
• Stay informed about product lines and promotions to better assist customers.

Requirements

Key Responsibilities

As a Commercial Analytics Analyst, you will play a critical role in supporting and enhancing the Commercial team's strategic efforts by:

· Preparing financial models and conducting in-depth analysis to evaluate various high-stakes transactions, including:

o   Vessel sales and purchases

o   Equity raises

o   Profit-sharing agreements

o   Investment in new maritime technologies

o   Vessel financing and refinancing

· Managing and coordinating various commercial projects to ensure timely and efficient execution

· Preparing presentations for both corporate and project-related initiatives, tailored to different stakeholders

· Maintaining comprehensive records for market research and business intelligence purposes, ensuring access to up-to-date data for decision-making

· Facilitating communication between departments to ensure smooth project flow and alignment across teams

Key Skills & Attributes for Success

To excel in this role, you will need to demonstrate a high level of analytical ability, exceptional attention to detail, and a proactive mindset. Success in this role will depend on your ability to manage complex, high-pressure situations while remaining organized and effective.