Mercier Consultancy MD is thrilled to invite applications for the role of Italian Speaking Customer Service Representatives in the banking industry. If you have a friendly disposition and love helping people, this position is perfect for you! You will be the friendly voice that guides our customers through their banking inquiries and services in Italian, ensuring they feel valued and understood.

Key Responsibilities

• Engage with customers via phone, email, and chat, assisting them with banking inquiries in Italian.
• Provide information on account management, product offerings, and financial services with warmth and clarity.
• Help customers navigate online banking tools and resolve any issues they may encounter.
• Address customer complaints and inquiries professionally while maintaining a friendly approach.
• Keep detailed records of customer interactions and follow up as necessary to ensure satisfaction.
• Stay knowledgeable about current banking products and services to provide accurate information.
• Work collaboratively with team members to foster a positive customer experience.

Requirements

Join the dynamic team at Mercier Consultancy MD as we look for passionate Italian Speaking Customer Service Representatives to support our efforts in the automotive industry! If you have a love for cars and enjoy helping customers, this is the perfect opportunity for you. You'll be the go-to person for our customers, guiding them through inquiries related to automotive products and ensuring a smooth and enjoyable experience.

What You'll Do

• Engage with customers by answering inquiries about automotive products, services, and troubleshooting through phone, email, and chat in Italian.
• Provide insightful information about the latest automotive technologies and offers, enriching the customer experience.
• Assist customers in navigating the purchase process, from selection to delivery, while building rapport and trust.
• Tackle and resolve any customer concerns or issues with a positive attitude and professionalism.
• Document all interactions meticulously, ensuring accurate records are maintained.
• Collaborate with other departments to provide timely solutions and improvements in service.
• Stay updated with industry trends, new models, and features to wow our customers with your knowledge.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for an Italian Customer Support Specialist to join our dynamic team remotely from Greece, with paid relocation available. This position is perfect for individuals who possess exceptional customer service skills and are fluent in Italian. As part of our team, you will assist customers with their inquiries, ensuring a seamless experience while representing our brand with professionalism and enthusiasm.

Key Responsibilities

• Provide top-notch customer support to Italian-speaking clients through various channels, including phone, email, and chat.
• Resolve customer inquiries and issues effectively, ensuring high levels of satisfaction.
• Document customer interactions accurately to maintain records and track inquiries.
• Coordinate with technical teams to address more complex issues when necessary.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in ongoing training and development activities to enhance skills.

Requirements

Mercier Consultancy MD is proud to offer an exciting opportunity for German Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a passion for customer service and a keen interest in transportation solutions, this role is designed for you. You will play a crucial role in assisting customers with their transportation needs while delivering exceptional service in German.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in German.
• Provide information on shipping options, expected delivery times, and service regulations.
• Assist customers with booking processes, changes, and cancellations of services.
• Resolve any issues or complaints promptly, ensuring customer satisfaction.
• Keep accurate records of customer interactions and transactions in our CRM system.
• Collaborate with operational teams to provide real-time information to customers.
• Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce an opening for German Speaking Customer Service Representatives in the manufacturing industry. This position offers a unique opportunity for individuals who are interested in the technical aspects of manufacturing and are committed to providing exceptional customer support. In this role, you will assist clients in addressing their inquiries and concerns regarding products, services, and order management, all while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries related to manufacturing products and services via phone, email, and live chat in German.
• Provide detailed information about product specifications, pricing, and order status.
• Assist customers with order placements, modifications, and troubleshooting any issues that may arise.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with the logistics and production teams to ensure timely delivery and service quality.
• Stay updated on manufacturing processes and product offerings to provide comprehensive support.

Requirements

Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are motivated by the challenges of the logistics field and are committed to delivering outstanding customer service. As part of our dynamic team, you will assist clients in navigating their inquiries related to shipping, warehousing, and supply chain management while providing support in German.

Key Responsibilities

• Handle customer inquiries regarding logistics services, shipment tracking, and supply chain processes via phone, email, and chat in German.
• Provide accurate information on shipping rates, timelines, and customs regulations.
• Assist customers in resolving logistical issues and coordinating solutions effectively.
• Document customer interactions and maintain records in our CRM system.
• Collaborate with internal teams to ensure timely communication and service resolution.
• Stay informed about industry trends and best practices to better assist our clients.

Requirements

Mercier Consultancy MD is pleased to announce a new opening for German Speaking Customer Service Representatives in the insurance industry. This role is tailored for individuals who are customer-oriented and passionate about providing outstanding service. As a key team member, you will assist clients with inquiries regarding their insurance policies, coverage options, and claims processing, ensuring a smooth and positive experience.

Key Responsibilities

• Address customer inquiries regarding insurance products and services via phone, email, and chat in German.
• Provide detailed information about policy features, benefits, and coverage options.
• Assist clients in filing claims and resolving any issues that may arise during the claims process.
• Document customer interactions accurately and efficiently in the CRM system.
• Collaborate with claims adjusters and underwriting teams to ensure timely resolution of customer issues.
• Stay up-to-date with insurance regulations and company offerings to provide accurate information.

Requirements

Mercier Consultancy MD is delighted to announce an opening for German Speaking Customer Service Representatives in the Food & Beverage industry. This role is an excellent opportunity for individuals who are passionate about food, beverages, and providing outstanding customer support. As a part of our dedicated team, you will assist customers with their inquiries, ensuring they have a delightful experience with our products and services, all while communicating effectively in German.

Key Responsibilities

• Respond to customer inquiries regarding food and beverage products, orders, and services via phone, email, and chat in German.
• Provide detailed information about product offerings, ingredients, and nutritional information.
• Assist customers with their orders, including changes, cancellations, and tracking shipments.
• Address customer complaints and issues professionally and swiftly.
• Document all customer interactions and maintain accurate records in our database.
• Collaborate with cross-functional teams to resolve inquiries and improve the customer experience.
• Stay informed about industry trends, product launches, and company offerings to provide customers with up-to-date information.

Requirements

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

We are seeking a highly skilled Technical Business Analyst to act as the bridge between business stakeholders and technical teams. The TBA will gather, analyze, and translate business requirements into functional and technical specifications, ensuring that delivered solutions meet both business objectives and technical feasibility. This role requires strong communication skills, analytical thinking, and a solid technical background.

Key Responsibilities

InfyStrat is looking for a meticulous Operation Tester to join our quality assurance team. In this critical role, you will be responsible for executing operational tests to ensure the reliability and performance of our systems and processes. You will work closely with operational teams to define test scenarios, validate operational workflows, and identify areas for improvement. The ideal candidate will have a strong background in testing methodologies, excellent attention to detail, and the ability to analyze complex systems to ensure they function optimally. At InfyStrat, we value proactive problem solvers who are passionate about enhancing operational efficiency and quality. If you are eager to contribute to the success of our operations, we invite you to apply and be part of our dedicated team.