Croatian Speaking Customer Service for Airline Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to present a fantastic opportunity for Croatian Speaking Customer Service Representatives for a prestigious Airline Company, with the chance to work in the picturesque setting of Greece. This role is perfect for individuals who are passionate about the travel industry and committed to providing exceptional customer support. As a representative, you will assist customers in Croatian, addressing their inquiries and ensuring a seamless travel experience.
Key Responsibilities
- Handle customer inquiries related to flight bookings, cancellations, baggage, and travel information via phone, email, and chat in Croatian.
- Provide clear and accurate information regarding flight schedules, ticket prices, and airline policies.
- Assist customers with troubleshooting issues related to bookings and account management.
- Resolve customer complaints and concerns efficiently to ensure high levels of customer satisfaction.
- Document all customer interactions in the CRM system for accurate record-keeping and follow-up.
- Collaborate with other departments to improve service delivery and address customer needs effectively.
- Stay informed about travel regulations and airline industry trends to provide relevant assistance.
Requirements