AHOY is looking for an enthusiastic HR Intern!

Join our HR team as an intern and gain practical experience in various HR functions within a thriving and supportive organization. This internship will provide you with valuable insights into the recruitment process, employee engagement, and overall HR operations. It's a fantastic opportunity for individuals eager to kickstart their careers in Human Resources.

Key Responsibilities:

• Assist in the recruitment process, including posting job ads, screening resumes, and scheduling interviews.
• Support the onboarding process for new employees by preparing orientation materials and coordinating training sessions.
• Help maintain employee records and ensure data accuracy in the HRIS.
• Participate in employee engagement initiatives and activities.
• Conduct research on best practices in HR and contribute to ongoing projects.
• Support the HR team with administrative tasks, including filing, data entry, and reporting.
• Attend team meetings and provide input on HR programs and initiatives.

Requirements

Who Should Apply?

We are looking for candidates who meet the following qualifications:

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Clinical Operations. You will be responsible for monitoring clinical studies and ensuring compliance with regulatory requirements, while supporting investigators and site staff to ensure the safety and integrity of participants.

Main Responsibilities:

• Perform closeout visits in accordance with study protocols and GCP guidelines.
• Ensure timely and accurate collection of study data, including on-site source data verification.
• Assist in the preparation of monitoring reports, ensuring compliance with internal and external standards.
• Provide training to site staff on protocol requirements, data entry, and study procedures.
• Communicate effectively with study teams and site personnel regarding study progress and challenges.
• Identify and resolve issues that may impact the integrity of data or the rights and safety of participants.
• Support the preparation for audits and inspections, maintaining compliance at the site level.

Requirements

About You:

Mercier Consultancy MD is thrilled to announce an opening for a Czech Speaking Solutions Consultant to join our innovative team. If you have a passion for technology and a knack for solving complex challenges, this is the perfect opportunity for you. In this role, you will be responsible for understanding client needs and delivering tailored solutions that drive business success and enhance customer satisfaction.

Key Responsibilities

• Engage with clients to gather requirements and understand their business objectives.
• Develop and present customized solutions that address client challenges in an effective and efficient manner.
• Provide expert advice and consultations on product features and best practices.
• Collaborate with cross-functional teams to ensure solutions are implemented seamlessly and meet client expectations.
• Conduct training sessions for clients to ensure they are effectively utilizing our solutions.
• Stay informed about industry trends, competitors, and technological advancements to provide informed recommendations.

Requirements

Mercier Consultancy MD is looking for a detail-oriented Czech Speaking Backoffice Gaming Support Specialist to join our team. In this role, you will provide essential support to our gaming operations, ensuring that customer inquiries and backend processes run smoothly. You will be responsible for assisting customers and internal teams through various channels while maintaining a focus on efficiency and problem resolution.

Key Responsibilities

• Provide backoffice support for gaming operations, including customer inquiries and administrative tasks.
• Assist Czech-speaking customers by addressing their concerns and providing accurate information regarding gaming products.
• Collaborate with the operational teams to troubleshoot issues and enhance the overall customer experience.
• Document and maintain accurate records of customer interactions and internal processes.
• Participate in continuous improvement efforts to streamline backoffice operations.
• Stay informed about industry trends and gaming product updates to effectively support clients and teams.

Requirements

We are seeking a detail-oriented and proactive Government Sales Operations Specialist to support our Federal, State, and Local government sales efforts. This role will focus on managing opportunities, quotes, deal registrations, reporting, compliance, and cross-functional collaboration with internal teams and external partners. The ideal candidate will have strong organizational skills, a keen understanding of government procurement processes, and the ability to ensure operational excellence across the entire government sales cycle.

Opportunity & Quote Management

·         Create and maintain all Federal, State, and Local government opportunities and quotes in Salesforce.

·         Administer the Government Deal Registration program, including maintaining the Deal Registration and Government Opportunity Tracker on the Teams Government page.

·         Enter opportunity, quote, and sold opportunity information by year for Federal and State & Local markets.

·         Review daily orders to ensure correct end-user ownership assignments.

·         Update open opportunities quarterly, extending dates, closing, or adding notes as required.

Government Bid & Contract Support

·         Create government bid opportunities and generate Master Dealer and Master Distribution quotes.

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives for an esteemed American multinational corporation. This role presents an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences while working within a global brand. As a representative, you will assist customers with inquiries in Portuguese, providing support and information in a professional and friendly manner.

Key Responsibilities

• Address customer inquiries and concerns via phone, email, and chat in Portuguese, ensuring a high level of service.
• Provide detailed information about products, services, and company policies.
• Assist customers with order processing, billing inquiries, and account management.
• Resolve issues promptly and effectively, striving for customer satisfaction in every interaction.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with various departments to ensure a seamless customer experience.
• Stay updated on product offerings and company updates to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Norwegian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and technology, and who excel in providing outstanding customer support. You will assist students and clients in navigating educational platforms and resources, ensuring they have a positive experience in Norwegian.

Key Responsibilities

• Handle customer inquiries related to educational programs, e-learning tools, and course registrations via phone, email, and chat in Norwegian.
• Provide guidance on course offerings, learning resources, and platform functionalities.
• Assist customers with account management, including registration issues, course changes, and troubleshooting.
• Resolve customer complaints effectively and ensure a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with course instructors and technical teams to enhance the customer experience.
• Stay updated on new courses, educational tools, and industry trends to offer the best support to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Lithuanian Speaking Customer Service Representatives in the Social Media industry. This is an exciting opportunity for individuals who are passionate about digital communication and social media platforms. In this role, you will support users by addressing their inquiries and providing solutions in Lithuanian, ensuring a positive experience across our social media channels.

Key Responsibilities

• Manage customer inquiries regarding social media platform features, policies, and troubleshooting via phone, email, and chat in Lithuanian.
• Assist users with account settings, privacy concerns, and content management.
• Provide timely updates on platform changes, trends, and new features.
• Resolve user complaints and issues with a focus on delivering exceptional customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with cross-functional teams to improve user experience and address issues.
• Stay informed about the latest social media developments and best practices to provide relevant guidance.

Requirements

Mercier Consultancy MD is excited to announce a position for Lithuanian Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This role is perfect for individuals who are enthusiastic about customer service and want to contribute to a vital industry that powers communities. You will assist clients in navigating their inquiries related to oil and gas products and services, all while providing exceptional support in Lithuanian.

Key Responsibilities

• Handle customer inquiries related to oil and gas products via phone, email, and chat in Lithuanian.
• Provide information regarding service options, pricing, and industry regulations to clients.
• Assist customers with account management and troubleshoot issues as they arise.
• Document interactions accurately and maintain comprehensive customer records.
• Collaborate with technical support teams to resolve inquiries efficiently.
• Stay updated on industry developments and changes in policies to provide accurate information.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Lithuanian Speaking Customer Service Representatives within the biotechnology industry. This role presents an incredible opportunity for individuals passionate about customer service and the life sciences sector. As a representative, you will engage with clients and partners, providing them with essential support and information regarding our biotechnology products and services, all while communicating in Lithuanian.

Key Responsibilities

• Manage customer inquiries related to biotechnology solutions and services through phone, email, and chat in Lithuanian.
• Educate clients about product features, applications, and compliance with industry standards.
• Assist in troubleshooting issues and work closely with technical teams to provide effective solutions.
• Document customer interactions accurately to ensure comprehensive follow-up and support.
• Collaborate with product development and sales teams to enhance customer satisfaction.
• Stay up-to-date on developments in the biotechnology field to provide informed assistance.

Requirements