Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Learner Support Representative in the e-learning sector, based in beautiful Greece. This role offers an exciting chance to support German-speaking learners as they navigate their online educational journeys, helping them achieve their goals in a dynamic and supportive environment.

Key Responsibilities

• Provide comprehensive support to German-speaking learners via email, chat, and phone regarding e-learning courses and platforms.
• Assist students with technical issues, course navigation, and provide educational guidance to enhance their learning experience.
• Proactively address learner inquiries and concerns to ensure a positive and productive educational experience.
• Document interactions and feedback to continuously improve the learner support process.
• Collaborate with instructional design and technical teams to resolve issues promptly and effectively.
• Stay updated on course content and platform features to provide accurate and helpful information to learners.

Requirements

Founding Engineer - AI Learning Platform

Location: New York City, NY (Hybrid)

Employment Type: Full-time

Compensation: $180K - $250K

We are building the future of learning for the deskless and blue-collar workforce, fundamentally reshaping a $400 billion market by leveraging AI. Our platform transforms traditional training documents into fully gamified, interactive experiences powered by AI tutors.

We are seeking a Senior Staff Engineer with an absolute ownership mentality to join us as a technical leader in our NYC office. You will work directly with founders and other senior engineers who ship at incredible velocity.

Key Responsibilities:

METRO is one of Greece’s top employers, with more than 11000 employees. We operate one of the country’s largest retail networks under the My Market brand, with 290 stores nationwide, and we lead the wholesale sector with 50 METRO Cash & Carry stores serving professionals across Greece.

Our success is powered by an ecosystem of in-house-developed enterprise systems — our ERP, Warehouse Management System (WMS), and Transportation Management System (TMS). These systems connect every part of our business, from pricing and promotions to warehouse operations and last-mile routing, ensuring our customers find fresh and high-quality products on our shelves every day.

We are looking for a Senior PL/SQL Developer to join our Enterprise Systems team and help design, enhance, and optimize these business-critical platforms.

Qualifications

• Degree in Computer Science or a related discipline.
• Ability to build scalable, performant, and secure enterprise systems.
• At least 5 years of experience in back-end engineering, relational databases (particularly Oracle), and PL/SQL in large-scale environments.
• Working knowledge of English and Greek languages.

Personal skills

Mercier Consultancy MD is excited to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals passionate about education and committed to providing exceptional support to students and educators alike. As a member of our team, you will assist customers with inquiries related to e-learning platforms, courses, and educational resources, all while communicating effectively in Slovak.

Key Responsibilities

• Manage customer inquiries regarding e-learning services, course offerings, and educational tools via phone, email, and chat in Slovak.
• Assist students and educators with account setup, course enrollment, and technical support.
• Provide clear information on program details, pricing, and available resources.
• Resolve any issues or complaints in a prompt and courteous manner, focusing on customer satisfaction.
• Document interactions with customers accurately in our CRM system for tracking and compliance purposes.
• Collaborate with internal teams to improve the customer experience and enhance service delivery.
• Stay informed of industry trends and company offerings to provide up-to-date information to customers.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Czech Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to assist students and educators in maximizing their learning experiences. In this position, you will provide valuable support and guidance while communicating in Czech.

Key Responsibilities

• Manage customer inquiries related to educational programs, online courses, and e-learning platforms via phone, email, and chat in Czech.
• Provide information on course content, enrollment procedures, and platform navigation.
• Assist users with account management, including registration, troubleshooting, and payment inquiries.
• Resolve any issues or complaints promptly and professionally to ensure customer satisfaction.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with educational content teams to provide comprehensive support and resources to customers.
• Stay informed about industry trends and updates to effectively assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about learning and education, and who excel in providing outstanding customer service. As a representative, you will be responsible for assisting students, educators, and institutions with their inquiries, while ensuring a seamless experience in Nordic languages.

Key Responsibilities

• Manage customer inquiries related to educational products, platforms, and services via phone, email, and live chat in a Nordic language.
• Provide information on course offerings, enrollment processes, and platform features.
• Assist users with account management, technical support, and troubleshooting.
• Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with internal teams to enhance service delivery and improve user experiences.
• Stay informed about industry trends and company offerings to provide relevant information to users.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology and are eager to help students and educators navigate e-learning platforms. As a customer service representative, you will assist users in French, ensuring they have a seamless and enriching experience with our educational services.

Key Responsibilities

• Handle customer inquiries related to educational programs, e-learning platforms, and resources via phone, email, and chat in French.
• Assist students and educators with account management, technical support, and platform navigation.
• Provide accurate information regarding course offerings, enrollment processes, and features available on the e-learning platform.
• Resolve customer complaints and technical issues promptly to ensure user satisfaction.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Collaborate with instructional teams to enhance service delivery and improve customer experiences.
• Stay informed about industry trends and updates in e-learning to provide relevant assistance to users.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Norwegian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and technology, and who excel in providing outstanding customer support. You will assist students and clients in navigating educational platforms and resources, ensuring they have a positive experience in Norwegian.

Key Responsibilities

• Handle customer inquiries related to educational programs, e-learning tools, and course registrations via phone, email, and chat in Norwegian.
• Provide guidance on course offerings, learning resources, and platform functionalities.
• Assist customers with account management, including registration issues, course changes, and troubleshooting.
• Resolve customer complaints effectively and ensure a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with course instructors and technical teams to enhance the customer experience.
• Stay updated on new courses, educational tools, and industry trends to offer the best support to customers.

Requirements

Mercier Consultancy MD is excited to announce a position for Lithuanian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals passionate about education and committed to supporting learners and educators in their journey. As a customer service representative, you will assist students, parents, and educators by providing valuable information and resolving inquiries in Lithuanian.

Key Responsibilities

• Manage customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Lithuanian.
• Guide users through the registration process and address any technical issues they may encounter.
• Provide detailed information about course offerings, schedules, and enrollment procedures.
• Resolve customer concerns and complaints promptly to ensure a positive experience.
• Document customer interactions accurately and maintain updated records in the CRM system.
• Collaborate with internal teams to improve the customer experience based on feedback and insights.
• Stay informed about the latest trends in education and e-learning technologies to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology, and who enjoy helping others achieve their learning goals. In this role, you will assist students and educators by providing support in Estonian, ensuring a seamless learning experience.

Key Responsibilities

• Manage customer inquiries related to educational products, services, and e-learning platforms via phone, email, and chat in Estonian.
• Provide information on course offerings, enrollment procedures, and learning resources.
• Assist users with technical issues, account management, and troubleshooting within the e-learning systems.
• Resolve customer complaints and inquiries efficiently, striving for high customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with instructional and technical teams to enhance the customer service experience.
• Stay informed about industry trends and updates to offer informed support to customers.

Requirements