About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

About the Role

We are looking for an experienced Operations Manager to play a key leadership role in driving operational excellence, strategic execution, and cross-functional alignment across a fast-growing technology company.

In this role, you will work closely with executive leadership to translate business priorities into actionable plans, ensure accountability across teams, oversee strategic client relationships, and support product and delivery initiatives.

We are hiring on behalf of our client, a Senior Event Marketing Manager, who will play a pivotal role within the events marketing section, responsible for ensuring the successful execution of various marketing and PR initiatives. This role combines business marketing acumen with keen attention to detail to drive engagement and enhance brand visibility across multiple channels.

Responsibilities

Digital Campaigns:

• Manage and execute digital campaigns including paid search, display and social media ads.
  
• Ensure proper briefing and alignment with the marketing plan.
  
• Approve marketing assets and understand analytics, providing weekly performance updates.
  

Event Owner:

• Oversee the entire event marketing process, from initial planning to post-event activities.
  
• Ensure ongoing communication and engagement with target audiences throughout the year. 
  

Media Outreach:

• Identify and liaise with suitable media outlets for press releases, social media, email and digital marketing publication considering geographical relevance and budget constraints.

Marketing Strategy Development:

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Polish Speakers in Bulgaria! Join our team in Sofia and immerse yourself in a vibrant culture while advancing your career. We offer a fully paid relocation package to make your transition as smooth as possible. In this role, you will engage with clients and customers, providing exceptional support and assistance in Polish.

Key Responsibilities

• Deliver outstanding customer service and support in Polish through various communication channels, including phone, email, and chat.
• Assist clients with inquiries, ensuring a swift and accurate response to their requests.
• Manage client accounts, ensuring all interactions are documented properly in our CRM system.
• Resolve customer complaints and challenges effectively, enhancing customer satisfaction.
• Collaborate with cross-functional teams to improve service delivery and operational efficiency.
• Stay updated on company products and services to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is on the lookout for a talented Spanish Speaking Customer Success Account Manager to join our team! In this pivotal role, you will be the primary contact for our Spanish-speaking clients, ensuring they receive exceptional support and guidance to achieve their business objectives. You will play a key role in fostering strong relationships and driving customer satisfaction.

Key Responsibilities

• Act as the main point of contact for Spanish-speaking clients, cultivating strong professional relationships.
• Guide clients in maximizing the value of our products and services to meet their goals.
• Proactively address client inquiries and ensure timely resolution of their issues.
• Monitor client satisfaction and engagement levels, providing feedback to internal teams to enhance services.
• Manage client accounts and develop strategies to drive customer success.
• Stay informed about industry trends and best practices to provide valuable insights to clients.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Croatian speakers! If you're looking for a fresh start in a beautiful country, we offer various roles with fully paid relocation to Greece. Join our dynamic team and work in a supportive environment that values your skills and ambition.

Key Responsibilities

• Engage with Croatian-speaking clients and assist them with inquiries regarding services and bookings.
• Provide information about the local culture, attractions, and amenities to enhance client experiences.
• Process client requests and ensure all interactions are handled with professionalism and courtesy.
• Document and manage client conversations and transactions accurately in our CRM system.
• Collaborate with team members to improve customer service processes and enhance overall client satisfaction.
• Stay updated on market trends and service offerings to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Slovenian Speaking professionals looking to work in beautiful Sofia, Bulgaria! This role includes fully paid relocation, making it easier than ever to embark on a new adventure. As part of our team, you will leverage your language skills to provide exceptional support and services to our clients.

Key Responsibilities

• Serve as a primary point of contact for Slovenian-speaking clients, addressing their inquiries via phone, email, and chat.
• Provide accurate and helpful information regarding our services and solutions, ensuring a seamless client experience.
• Process and manage client accounts and reservations with a focus on attention to detail.
• Resolve customer issues and complaints effectively, striving to enhance their overall satisfaction.
• Maintain organized records of interactions and transactions within our CRM system.
• Stay updated on market trends and company offerings to provide relevant advice and support to clients.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Slovak Speaking professionals to join our dynamic team in Sofia, Bulgaria! This role offers candidates the chance to work in a vibrant city while enjoying a fully paid relocation package. As a member of our team, you will play a crucial role in assisting Slovak-speaking clients and ensuring they receive exceptional support.

Key Responsibilities

• Provide outstanding customer support to Slovak-speaking clients through phone, email, and chat communication.
• Assist clients with various inquiries, offering detailed information about services, products, or bookings.
• Efficiently process requests and manage client accounts, ensuring accuracy and attention to detail.
• Resolve customer issues and inquiries in a professional and timely manner, aiming for complete satisfaction.
• Maintain comprehensive records of client interactions and service requests in our CRM system.
• Collaborate with various teams to enhance the overall customer experience and support workflow.
• Engage in regular training to stay updated on products, services, and industry standards.

Requirements

Join Mercier Consultancy MD for an exciting opportunity as a Lithuanian Speaking professional in Sofia, Bulgaria! This position offers the chance to work in a vibrant city with a rich cultural backdrop, and we provide paid relocation to make your journey easier. You will play a crucial role in delivering exceptional service while engaging with Lithuanian-speaking clients.

Key Responsibilities

• Communicate with Lithuanian-speaking clients via phone, email, and chat, providing assistance and support with their inquiries.
• Manage client accounts, ensuring all details are recorded accurately and that customer service standards are met.
• Assist with job placements and recruitment processes tailored to the Lithuanian market.
• Work collaboratively with different teams to streamline communication and ensure client satisfaction.
• Provide insights on local job market trends and opportunities to help clients navigate their career paths.
• Maintain accurate records and reports related to client interactions and job placements.

Requirements

Embark on an exciting career journey with Mercier Consultancy MD as a Croatian Speaking professional in Sofia, Bulgaria! This position comes with fully paid relocation, allowing you to explore a vibrant city while advancing your career. In this role, you will leverage your Croatian language skills to assist clients and provide exceptional service across various sectors.

Key Responsibilities

• Engage with Croatian-speaking clients through various communication channels, providing assistance and support tailored to their needs.
• Address inquiries, resolve issues, and guide clients through services or processes to enhance customer satisfaction.
• Collaborate with team members to ensure a seamless experience for clients, maintaining open lines of communication.
• Accurately record and manage client interactions in our CRM system to track progress and customer feedback.
• Stay informed about industry trends and insights to better support clients and proactively address their needs.
• Participate in training and development programs to continually enhance your skills and knowledge.

Requirements

Mercier Consultancy MD is excited to announce a variety of Dutch Speaking job opportunities available in Greece, with both full-time and part-time remote positions. This is a fantastic chance for Dutch speakers looking to work in a vibrant and culturally rich environment while enjoying the flexibility of remote work. Join our dedicated team and contribute to our mission of delivering exceptional service to our clients.

Key Responsibilities

• Engage with clients and prospects in the Dutch language through various communication channels.
• Handle inquiries, provide information, and support clients with their needs effectively.
• Document interactions and manage client information in our CRM system.
• Collaborate with the team to enhance service delivery and optimize processes.
• Stay updated on our products and offerings to advise clients accurately.
• Participate in team meetings and contribute ideas for improving customer satisfaction and operational efficiency.

Requirements