Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;
• Escalate complex issues to engineers as needed;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI.

What you need to succeed in this role:

Start Your Career in Clinical Research with Excelya

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.
This is a great opportunity to join and work at Excelya.

Meet us at Domotel Xenia Volos at the Career Day of the University of Thessaly

Are you passionate about Life Sciences and interested in contributing to the future of healthcare and clinical research?

Excelya, a leading Contract Research Organization (CRO) supporting innovative clinical trials worldwide, is looking to connect with motivated students, graduates, and early-career professionals who want to build a career in the clinical research and pharmaceutical industry.

Who we are looking for:

We welcome students, graduates, and early-career professionals with degrees in Life Sciences, including:

• Biology
• Chemistry
• Biomedical Sciences
• Medicine
• Pharmacy
• Biotechnology
• Other relevant Life Science fields

Requirements

Mercier Consultancy is expanding its international recruitment network and is currently selecting motivated individuals who want to start a career in global recruitment.

This opportunity is ideal for people who want to build a remote career, work with international companies, and develop a professional skill in recruitment.

No recruitment experience is required. Through our professional recruitment training program, we will teach you everything you need to become a successful recruiter and start working in the industry.

🚀 Build a Career in International Recruitment

Recruitment is a global industry that connects talented individuals with companies around the world.

As a Freelance Recruiter you will:

• Conduct online interviews with candidates
• Match candidates with international job opportunities
• Work with companies hiring across Europe and globally
• Build and manage your own recruitment pipeline
• Work remotely after completing the training

You will have access to more than 500 open positions every month from our international clients.

🎓 5-Day Professional Recruitment Training in Málaga, Spain

To ensure our recruiters are fully prepared, every new recruiter completes our intensive 5-day recruitment training program.

Mercier Consultancy MD is thrilled to present a fantastic career opportunity for a Spanish Speaking Rent-a-Car Consultant, with fully paid relocation to Sofia, Bulgaria! This position is perfect for individuals who are passionate about customer service and want to experience the charm and vibrancy of Bulgaria while helping Spanish-speaking clients with their travel needs.

As a Rent-a-Car Consultant, you will assist customers in navigating their car rental experience, ensuring a smooth and enjoyable process from start to finish.

Key Responsibilities:

• Provide exceptional customer service to Spanish-speaking clients, addressing inquiries and assisting with reservations via phone, email, and in-person.
• Manage the entire rental process, including vehicle pick-up, return, and necessary documentation.
• Conduct thorough inspections of vehicles and effectively communicate rental terms and conditions to customers.
• Work alongside the operations team to ensure vehicle availability and maintain high standards of service.
• Stay informed about new vehicles and promotions to provide customers with the best options and advice.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a Slovenian Speaking Solutions Consultant to join our team in Sofia, Bulgaria! We provide fully paid relocation for the right candidate, making this the perfect chance for an exciting new beginning. In this role, you will connect with clients to understand their unique challenges and deliver tailored solutions that enhance their business success. If you are passionate about technology and client engagement, we would love to meet you!

Key Responsibilities

• Engage with clients through in-depth consultations to assess their needs and business objectives.
• Design and present customized solutions that effectively address client challenges and deliver value.
• Act as a trusted advisor, offering informed recommendations and insights to enhance client satisfaction.
• Collaborate with internal teams to ensure smooth implementation and ongoing support of solutions.
• Conduct training sessions to empower clients in utilizing our products to their fullest potential.
• Stay updated on industry trends and emerging technologies to provide relevant and timely advice during client engagements.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for a Slovak Speaking Content Moderator to join our team in beautiful Athens, Greece! This role comes with a fully paid relocation package, allowing you to experience the rich history and vibrant culture of Athens while playing a crucial role in maintaining a safe online community. As a Content Moderator, you will review and manage user-generated content to ensure compliance with our community guidelines, specifically for our Slovak-speaking audience.

Key Responsibilities

• Moderate user-generated content in Slovak to ensure adherence to community standards and guidelines.
• Accurately classify content and make moderation decisions based on established policies.
• Identify and report inappropriate content or violations to the relevant teams.
• Provide insights into content trends and user interactions to improve moderation strategies.
• Collaborate with team members to optimize content moderation processes.
• Stay up-to-date with company policies related to content moderation and community engagement.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for a Sales Representative with German language skills to work in Sofia, Bulgaria, specializing in Energy Audits for the German market. This role is ideal for individuals who are passionate about energy efficiency and possess strong sales skills. You will be instrumental in promoting our specialized services to clients, helping them to optimize their energy use and reduce costs.

Key Responsibilities

• Connect with potential clients in the German market to present our energy audit services.
• Effectively communicate the benefits of energy efficiency and sustainability solutions, tailored to the needs of each client.
• Achieve and exceed sales targets, playing a vital role in expanding the client base.
• Conduct market research to identify opportunities and stay up-to-date with industry trends and competitor activities.
• Collaborate with engineering and consulting teams to ensure clients receive top-notch service.
• Engage in continuous learning to enhance your knowledge of energy solutions and sales tactics.

Requirements

Mercier Consultancy MD is seeking enthusiastic Portuguese Speaking Customer Care Representatives to join our team in vibrant Sofia, Bulgaria! This role offers a fantastic opportunity to engage with your native language while providing exceptional support to our customers. If you have a passion for helping people and want to work in a dynamic environment, we want you to be part of our customer care team!

Key Responsibilities

• Deliver excellent customer service in Portuguese through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding products, orders, accounts, and general company information.
• Resolve customer complaints efficiently while maintaining a positive experience.
• Document all customer interactions in our CRM system and follow up as needed.
• Collaborate with internal teams to improve the customer experience and service delivery.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is seeking a dynamic Portuguese Speaking B2B Solutions Consultant to join our vibrant team in Sofia, Bulgaria! We offer fully paid relocation to assist the right candidate in making this exciting transition. In this role, you will connect with businesses, understand their needs, and deliver customized solutions that drive success. If you have a passion for B2B solutions and exceptional client engagement skills, we want to meet you!

Key Responsibilities

• Engage with business clients to assess their needs and identify opportunities for growth.
• Develop and present tailored B2B solutions that address client challenges and enhance their operations.
• Act as a trusted advisor, providing insights and recommendations on the best practices and product features.
• Collaborate with internal teams to ensure smooth implementation and support of solutions offered to clients.
• Conduct training sessions for clients, empowering them to fully leverage our products and services.
• Stay informed about industry trends and market developments to provide relevant guidance to clients.

Requirements

Mercier Consultancy MD is seeking a motivated Polish Speaking Content Moderator to join our team in Sofia, Bulgaria! This role offers a paid relocation package, providing you with the chance to work in a historical and vibrant city while ensuring a safe online experience for our Polish-speaking users. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content to ensure it aligns with our community guidelines and sets a positive tone for our platform.

Key Responsibilities

• Moderate and evaluate user-generated content in Polish to ensure compliance with established community guidelines.
• Accurately classify content and make moderation decisions based on policy standards.
• Identify and report inappropriate content or violations to relevant teams.
• Provide insights on content trends and user interactions to refine moderation strategies.
• Collaborate effectively with team members to improve content moderation processes and best practices.
• Stay up-to-date with company policies regarding content moderation and community engagement.

Requirements