(Fluent English) Customer Support Consultant, E-commerce (remote)
Who are we?
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via chats and emails
- Handle all day-to-day customer needs related to Shopping Protection subscriptions
- Respond to subscription-related inquiries (plan questions, changes, cancellations)
- Answer product-related questions and provide order status updates
- Process refunds of our own fees
- Assist with login or account access issues
- Provide clear and accurate information on billing, terms, and subscription conditions
What you need to succeed in this role: