Do you speak German? Do you have a passion for luxury, tech, and the Mediterranean lifestyle? We aren’t just looking for customer support; we’re looking for "Roadside Heroes" and "Digital Gurus" to represent one of the world’s most iconic automotive brands.

Whether you want to work from a balcony overlooking the Aegean or from our modern hub in Athens, your next adventure starts here.

The Mission

You won’t just be answering phones; you’ll be the voice of Mercedes-Benz across three exciting domains:

• The Lifesaver (Roadside Assistance): When a driver is stranded, you’re the calm in the storm. You’ll coordinate breakdowns, manage recoveries, and ensure safety is always the top priority.
• The Tech Wizard (Connected Mobility): Help clients navigate the Mercedes Me App. From remote vehicle monitoring to activating digital services, you’re the bridge between the car and the cloud.
• The Luxury Ambassador (Customer Service): You’ll handle the high-end experience, managing everything from maintenance bookings to "goodwill" requests for our most discerning clients.

Requirements

Are You the One?

We aren't looking for a robot. We want a communicator who brings:

Mercier Consultancy MD is excited to announce an opening for a German Speaking Talent Support Officer in the picturesque city of Cape Town! Embrace the opportunity to work in a lively environment where your linguistic skills will contribute significantly to our recruitment endeavors. We offer a paid relocation package to ensure a smooth transition to your new surroundings.

Your Role:

• Support the recruitment team by sourcing and engaging with German-speaking candidates.
• Conduct initial assessments of candidates to evaluate their qualifications and alignment with the company culture.
• Work closely with recruiters and hiring managers to clearly understand and fulfill job requirements.
• Facilitate smooth candidate communication throughout the hiring process, ensuring a positive experience.
• Utilize diverse recruitment platforms and tools to promote job openings and attract top talent.
• Contribute to team discussions offering fresh insights for enhancing talent support initiatives.
• Engage in continuous professional growth through training and development opportunities.

Requirements

Mercier Consultancy MD is thrilled to announce exciting opportunities for Slovak Speaking professionals to join our team in Sofia, Bulgaria! If you’re looking for a fresh start in a vibrant city with a fully paid relocation package, this is the perfect chance to enhance your career while experiencing a new culture.

About the Role

In this position, you will be working in a dynamic environment where your linguistic skills will be utilized to support our Slovak-speaking clients across various sectors. You will play a vital role in ensuring excellent customer service and communication.

Key Responsibilities

• Provide exceptional support to Slovak-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries, troubleshooting, and problem-solving in a timely and professional manner.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with team members to enhance customer satisfaction and quality of service.
• Stay knowledgeable about products, services, and best practices to provide informed advice and assistance.

Requirements