🍿 Do you speak Danish? Are you obsessed with movies, binge-worthy series, and providing top-tier support? We aren't just looking for typical customer service agents; we are looking for "Showrunners" and "Streaming Gurus" to represent Netflix, the world’s leading streaming platform! If you love talking about the latest trending shows, helping people fix their connection right before a season finale, and want to trade your winter coat for the sunny skies of Athens, your next big adventure starts here ☀️🕶️.

As a Netflix Customer Culture Expert, you will be the voice of entertainment for our Danish market. Whether a customer is trying to sign up from their brand-new Smart TV, wondering about their billing history, or experiencing a frustrating connectivity error right at a cliffhanger—you are the hero who saves movie night!

The Mission

You won’t just be answering queues; you’ll be orchestrating the ultimate customer experience across Voice channels (with the flexibility to support Chat and Email if Netflix expands the script in the future):

🍿 Do you speak Danish? Are you obsessed with movies, binge-worthy series, and providing top-tier support? We aren't just looking for typical customer service agents; we are looking for "Showrunners" and "Streaming Gurus" to represent Netflix, the world’s leading streaming platform! If you love talking about the latest trending shows, helping people fix their connection right before a season finale, and want to trade your winter coat for the sunny skies of Athens, your next big adventure starts here ☀️🕶️.

As a Netflix Customer Culture Expert, you will be the voice of entertainment for our Danish market. Whether a customer is trying to sign up from their brand-new Smart TV, wondering about their billing history, or experiencing a frustrating connectivity error right at a cliffhanger—you are the hero who saves movie night!

The Mission

You won’t just be answering queues; you’ll be orchestrating the ultimate customer experience across Voice channels (with the flexibility to support Chat and Email if Netflix expands the script in the future):

Rejoignez Excelya, où l'Audace, la Bienveillance et l'Énergie définissent qui nous sommes et notre manière de travailler. Nous croyons en la création de solutions audacieuses et en un environnement inclusif où la collaboration et le développement individuel vont de pair.

Vos missions

• Mise en forme de documents au format eCTD (protocoles, rapports cliniques)
• Gestion des marges, sauts de page, liens intra‑documents
• Création et structuration des annexes des rapports cliniques
• Vérification de la conformité globale des documents avant soumission
• Transformation de documents Word en PDF (modules 2.5, 2.7.3/4, etc.)
• Vérification et mise en conformité des documents du dossier
• Extraction des synopsis de rapports cliniques pour le module 2.7.6
• Dépôt des rapports cliniques dans le module 5.3
• Recherche, vérification et chargement des références bibliographiques en module 5.4
• Vérification finale de la conformité eCTD des PDF (liens, signets, marges)

Requirements