Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and are committed to providing exceptional customer support. As a representative, you will assist customers navigating their inquiries related to shipping, supply chain management, and operational processes while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding logistics services, shipment tracking, and supply chain solutions via phone, email, and chat in Portuguese.
• Provide accurate and timely information regarding shipping rates, delivery timelines, and customs processes.
• Assist customers in resolving issues and coordinating with relevant teams for solutions.
• Document all customer interactions meticulously in our CRM system.
• Collaborate with internal departments to ensure effective communication and service resolution.
• Stay informed about industry trends and best practices to enhance customer support.

Requirements

Mercier Consultancy MD is excited to announce an open position for Polish Speaking Customer Service Representatives in the Real Estate industry. This role is perfect for individuals who are passionate about helping clients navigate their real estate needs. As a customer service representative, you will provide support to clients in Polish, assisting them with inquiries related to property listings, transactions, and market information.

Key Responsibilities

• Manage customer inquiries regarding real estate services, property listings, and market trends via phone, email, and chat in Polish.
• Provide clients with detailed information about properties and guide them through the buying or renting process.
• Assist in scheduling property viewings and coordinating with real estate agents.
• Resolve customer concerns and complaints in a professional manner, ensuring satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with the sales team to ensure seamless communication and service delivery.
• Stay updated on real estate market developments and company offerings to better assist clients.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Polish Speaking Customer Service Representatives in the Construction industry. If you are passionate about customer service and have a penchant for the construction field, this role is perfect for you. As a representative, you will support clients in navigating their construction inquiries and ensure they receive comprehensive assistance in Polish.

Key Responsibilities

• Handle customer inquiries regarding construction products, services, and project support via phone, email, and chat in Polish.
• Provide detailed information on product specifications, project timelines, and compliance requirements.
• Assist in resolving customer issues and coordinating with project management teams as necessary.
• Document customer interactions and maintain accurate records in our customer relationship management (CRM) system.
• Collaborate with sales and technical teams to enhance client service delivery.
• Stay informed about industry trends and developments to better assist our customers.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Danish Speaking Customer Service Representatives in the automotive industry. This role is an excellent opportunity for individuals who are enthusiastic about automobiles and customer service. As a representative, you will assist customers with their inquiries related to automotive products and services, ensuring they receive the best support in their native language.

Key Responsibilities

• Handle customer inquiries related to automotive services, vehicle features, and maintenance via phone, email, and chat in Danish.
• Provide accurate and detailed information about products, pricing, and service options.
• Assist customers in troubleshooting issues and coordinating service appointments.
• Document all customer interactions and maintain records in the CRM system.
• Work closely with sales and technical teams to resolve customer issues effectively.
• Stay current on automotive trends and product updates to provide informed assistance.

Requirements

Our client is looking for a strategic and adaptable Communications & Client Relations Advisor to support the company’s growing presence in Europe. This individual will lead the development and execution of internal and external communication strategies, support stakeholder engagement efforts, and help strengthen the companies reputation across key markets. This role is ideal for a communications professional who thrives in a cross-cultural, multinational environment and can seamlessly align regional strategies with a global brand vision.

This role is Hybrid with four days in the office and one day from home.

Requirements

JOB DUTIES

· Develop and implement communication strategies to elevate the visibility and reputation across European markets

· Draft and localize press releases, media statements, and thought leadership content

· Build and maintain relationships with media, clients, and external stakeholders

· Monitor media coverage and prepare briefing materials for senior leadership

· Coordinate internal communication campaigns across European teams to drive alignment and engagement

· Support the creation of internal updates, newsletters, and leadership messaging

· Ensure all communications reflect the global voice, tone, and values

​​Union Maritime Limited has experienced exceptional growth over the last five years, and as part of this expansion, we recognise the need to strengthen our global commercial presence.

We are excited to introduce a new and highly impactful role: Commercial Analytics Associate. Based in our London office, this position offers an outstanding opportunity for a motivated and ambitious individual to make a significant contribution to our dynamic and rapidly expanding Commercial team. 

Role Summary
As a Commercial Analytics Associate, you will work closely with the Head of Commercial Analytics and collaborate with the broader Commercial team to drive key strategic initiatives.

You will have the chance to develop and implement analytical models that influence major business decisions and projects. This role offers a hands-on experience in the fast-paced world of international shipping and maritime investments, allowing you to contribute directly to Union Maritime's continued growth and success.

Key Responsibilities

As a Commercial Analytics Associate, you will play a critical role in supporting and enhancing the Commercial team's strategic efforts by: 

Mercier Consultancy MD is excited to create a position for Portuguese Speaking Customer Service Representatives in the biotechnology industry. This role presents an excellent opportunity for individuals who are passionate about biotechnology and committed to providing exceptional customer service. You will be essential in connecting clients with our innovative products and services, ensuring their inquiries and concerns are addressed effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and applications via phone, email, and chat in Portuguese.
• Provide clear and accurate information about product usage, benefits, and compliance with regulations.
• Assist clients in navigating issues and coordinating with technical teams for resolution.
• Document customer interactions and maintain accurate records in our system.
• Collaborate with sales and product development teams to enhance customer experience.
• Participate in training sessions to stay informed about the latest developments in biotechnology.

Requirements

Mercier Consultancy MD is excited to offer a position for Polish Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about construction and dedicated to providing excellent customer support. You will assist clients and contractors in navigating their inquiries related to construction projects and services, ensuring effective communication in Polish.

Key Responsibilities

• Respond to customer inquiries regarding construction services, project timelines, and compliance issues via phone, email, and chat in Polish.
• Provide guidance on service procedures, pricing, and project updates.
• Assist clients in troubleshooting service-related issues and coordinating solutions.
• Document customer interactions thoroughly and follow up to ensure timely resolutions.
• Collaborate with project managers and construction teams to enhance customer support and service delivery.
• Stay informed on industry standards, regulations, and company offerings to provide accurate information.

Requirements

Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are motivated by the challenges of the logistics field and are committed to delivering outstanding customer service. As part of our dynamic team, you will assist clients in navigating their inquiries related to shipping, warehousing, and supply chain management while providing support in German.

Key Responsibilities

• Handle customer inquiries regarding logistics services, shipment tracking, and supply chain processes via phone, email, and chat in German.
• Provide accurate information on shipping rates, timelines, and customs regulations.
• Assist customers in resolving logistical issues and coordinating solutions effectively.
• Document customer interactions and maintain records in our CRM system.
• Collaborate with internal teams to ensure timely communication and service resolution.
• Stay informed about industry trends and best practices to better assist our clients.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for passionate individuals to become Dutch Speaking Customer Service Representatives in the real estate industry. In this dynamic role, you will support clients and real estate professionals by providing exceptional service and assistance in Dutch. Your strong communication skills will help guide clients through their real estate inquiries, ensuring they have the information they need to make informed decisions.

Key Responsibilities

• Handle customer inquiries regarding property listings, sales, and rentals via phone, email, and live chat in Dutch.
• Provide detailed information about properties, market trends, and financing options.
• Assist clients with scheduling viewings and coordinating appointments with agents.
• Address and resolve customer concerns and complaints in a timely and professional manner.
• Document all interactions accurately and maintain an organized record of client communications.
• Collaborate with real estate agents and teams to ensure seamless service delivery.
• Stay informed about local market conditions and new property listings to better assist clients.

Requirements