Join Mercier Consultancy MD as a Fitbit Products Support Specialist with Danish in Sofia, Bulgaria! This exciting opportunity is perfect for individuals eager to engage with customers and help them maximize their experience with Fitbit products. As a specialist, you will provide essential support to our Danish-speaking users, assisting them in navigating their health and fitness journeys with our technology.

Key Responsibilities

• Offer exceptional customer support to Danish-speaking clients through phone, email, and chat regarding Fitbit products.
• Assist customers in setting up devices, troubleshooting issues, and understanding product features.
• Provide valuable insights on health tracking, including advice on utilizing the app and product functionalities effectively.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with technical teams to escalate complex issues when necessary.
• Keep informed about the latest Fitbit products and updates to provide informed assistance to customers.

Requirements

Staff Software Engineer, Machine Learning (LLM Backend)

Location: Burlingame, CA (On-site, 4 days/week)

Employment Type: Full-time

Salary Range: $145K - $250K

We are a rapidly growing AI technology company transforming mission-critical processes in the healthcare industry. We are seeking a Staff Software Engineer to architect and scale the secure, reliable backend systems that power our advanced Large Language Model (LLM) applications. This role requires expertise at the intersection of applied AI, distributed systems, and security/compliance in a regulated domain.

You will be responsible for pushing LLMs beyond demos into mission-critical, cost-efficient, and secure production healthcare workflows. This is a technical leadership role driving the end-to-end delivery of core ML/LLM systems.

Key Responsibilities:

Join Mercier Consultancy MD as a Dutch Speaking Customer Care Agent specializing in the iGaming sector! This exciting opportunity is perfect for individuals seeking to relocate to Greece while bringing their customer service skills to a vibrant industry. In this role, you will be the first point of contact for our Dutch-speaking clients, providing them with top-tier support and assistance in the fast-paced world of online gaming.

Key Responsibilities

• Deliver exceptional customer service in Dutch, addressing inquiries and resolving issues via phone, email, and live chat.
• Guide customers through our iGaming platform, offering insights and answering questions about games and promotions.
• Document customer interactions accurately for tracking and feedback purposes in our CRM system.
• Identify and escalate complex issues to appropriate departments for faster resolution.
• Assist in the continuous improvement of customer support processes and policies.
• Stay informed about industry trends and changes to effectively assist clients.

Requirements

Join Mercier Consultancy MD as a German Speaking Travel Consultant and immerse yourself in the beautiful culture of Greece while helping clients plan unique travel experiences! This position provides an exceptional opportunity with fully paid relocation, allowing you to work in a picturesque location while serving a diverse clientele.

Key Responsibilities

• Assist German-speaking clients with their travel enquiries and assist with bookings through various communication channels.
• Provide insightful recommendations on travel packages, destinations, and accommodations tailored to client needs.
• Create personalized travel itineraries that reflect clients' interests, preferences, and budgets.
• Resolve customer issues and concerns with a positive attitude, ensuring a high standard of service.
• Document client interactions and preferences in our CRM system for effective tracking and follow-up.
• Stay informed on travel industry trends and destination highlights to enhance client recommendations.

Requirements

Mercier Consultancy MD is excited to present an incredible opportunity for a Croatian Speaking Travel Consultant to join our vibrant team! This position allows you to work in beautiful Greece, with fully paid relocation included. As a Travel Consultant, you will assist Croatian-speaking clients in planning and booking their dream vacations, providing them with personalized travel experiences.

Responsibilities

• Engage with Croatian-speaking customers via phone, email, and chat to assist them with travel inquiries and bookings.
• Provide detailed information about travel packages, destinations, and accommodations.
• Curate personalized travel itineraries based on customer preferences and requirements.
• Handle customer complaints and resolve issues with promptness and professionalism.
• Document interactions with clients in the CRM system for accurate tracking and follow-up.
• Stay updated on travel trends, destination information, and company products to offer informed advice to clients.

Requirements

Position Overview

As a Content and Creative Strategist, you will play a pivotal role in shaping the voice, visual identity, and narrative of our brand. This role combines creative vision, content strategy, and hands-on execution to drive awareness, engagement, and conversion across multiple channels, with a strong emphasis on customer education, brand trust, and growth.You will be responsible for every piece of creative and visual that goes out—ensuring that all content, both written and visual, aligns with our brand identity and business objectives. You will work closely with the marketing, design, and product teams to create content and visuals that speak to our target audiences and amplify the impact of our products and services.

Requirements

Key Responsibilities

We are seeking a Logistics Coordinator to support daily logistics and supply chain operations across the US. This position is ideal for someone who is eager to grow in logistics and supply chain. The role involves assisting with shipment tracking, vendor communication, documentation, and process optimization in a fast-paced, diverse, and fully remote environment.

Responsibilities

• Support daily shipping and logistics activities, ensuring timely and accurate deliveries.
• Coordinate transportation with carriers, freight forwarders, and warehouse teams.
• Prepare and maintain shipping documents, invoices, and tracking records.
• Update logistics and inventory data in internal systems and tools.
• Communicate shipment status updates to internal and external teams.
• Help resolve delivery delays, missing documentation, or damaged goods reports.
• Participate in process improvement initiatives to enhance logistics efficiency.
• Ensure compliance with company policies and shipping regulations.
• Provide administrative support to internal teams.
• Onboard new logistics providers.

Requirements

Mercier Consultancy MD is excited to offer a position for a Swedish Speaking Client Service Representative. This opportunity allows you to join our team while enjoying the benefit of paid relocation to Greece, a destination known for its stunning landscapes and rich culture!

In this role, you will be the primary contact for our Swedish-speaking clients, ensuring they receive the highest level of support and assistance. Your exceptional communication skills will be key to creating strong relationships and maintaining client satisfaction.

Your Key Responsibilities:

• Provide outstanding customer service to our Swedish-speaking clients through phone, email, and chat.
• Handle client inquiries and resolve issues in a timely and professional manner.
• Accurately document all client interactions in our CRM system for effective tracking and follow-up.
• Collaborate with internal teams to enhance client service delivery.
• Stay knowledgeable about our products and services to provide precise information to clients.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a Norwegian Speaking Client Service Representative. This role offers the flexibility of remote work along with the unique benefit of paid relocation to Greece, allowing you to enjoy a remarkable lifestyle while advancing your career!

In this position, you will be essential in providing exceptional service to our Norwegian-speaking clients. Your ability to communicate effectively will help ensure their needs are met, fostering strong relationships and client satisfaction.

Key Responsibilities:

• Delivering high-quality customer service to Norwegian-speaking clients through phone, email, and chat.
• Addressing client inquiries and resolving any issues promptly and professionally.
• Documenting all client interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborating with other teams to ensure comprehensive and efficient service delivery.
• Keeping updated on product offerings to provide accurate support and information to clients.

Requirements

Mercier Consultancy MD is excited to offer a position for a Norwegian Speaking Client Service Representative. This role provides the perfect opportunity to work (remotely) while benefiting from paid relocation to Greece, where you can enjoy a vibrant lifestyle and stunning surroundings!

As a Norwegian Speaking Client Service Representative, you will be responsible for delivering exceptional support to our Norwegian-speaking clients. Your role will be essential in ensuring client satisfaction and building strong relationships through effective communication and service.

Your Key Responsibilities:

• Provide outstanding customer service to Norwegian-speaking clients via phone, email, and chat.
• Manage and resolve client inquiries and issues promptly and professionally.
• Document all client interactions accurately in our CRM system for efficient tracking and follow-up.
• Collaborate with internal teams to enhance service delivery and address client concerns.
• Stay updated on product knowledge to provide accurate and helpful assistance to clients.

Requirements