managing performance

Senior Business Unit Manager

posted by: spj_bot

About Excelya 
Excelya is a fastgrowing European CRO driven by the ambition to deliver the most engaging employee experience while becoming a leading player in clinical research. With more than 1,000 employees across 28 countries, we continue to expand and strengthen our organisation. 
As part of this growth, we are looking for a Senior Business Unit Manager to lead and develop one of our strategic Business Units, oversee a team of Business Managers, and drive operational and commercial excellence across a perimeter of approximately 70 consultants. 

 

Your Mission 

As a Senior Business Unit Manager, you will be responsible for the full operational, commercial and managerial performance of your Business Unit. Your responsibilities will include: 

Leadership & Team Management 

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External Field Ops Support Manager

posted by: spj_bot

DSI Systems Inc., an authorized AT&T partner and the nation’s largest home services distributor, is seeking an External Field Ops Support Manager to oversee all field support operations performed by a third-party, offsite call center. This role serves as the primary point of accountability for customer and technician support activities, ensuring call center execution aligns with Field Operations requirements and supports successful installation outcomes.

The External Field Ops Support Manager collaborates closely with Field Operations leadership to ensure consistent, high-quality support delivery. In partnership with third-party call center teams, this role is responsible for managing performance, enforcing processes, and ensuring all support activities effectively contribute to successful installation execution.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

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D365 CE, Lead Consultant

posted by: spj_bot

Responsibilities and activities

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