Gritter Francona is seeking an experienced Nuvolo Subject Matter Expert (SME) to support the Nuvolo Clinical EAM and OT Security Operations & Maintenance (O&M) program for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line.

The Nuvolo application is an enterprise asset management (EAM) module built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously supported by VistA AEMS/MERS and IBM Maximo. The Nuvolo Clinical EAM and OT Security modules strengthen clinical asset lifecycle management, improve preventive maintenance documentation, and enhance operational performance across Veterans Medical Centers (VAMCs).

Nuvolo SME provides deep functional and technical expertise in enterprise asset management, biomedical engineering workflows, and healthcare technology management operations. This role ensures optimal system configuration, performance, compliance, and continuous improvement across development, test, and Production environments.

The Nuvolo SME's duties include but not limited to:

Functional & Technical Leadership

Gritter Francona is seeking an experienced Nuvolo Senior Trainer to support the Nuvolo Clinical EAM and OT Security Operations & Maintenance (O&M) program for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line.

The Nuvolo application is an enterprise asset management (EAM) solution built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously supported by VistA AEMS/MERS and IBM Maximo, enabling improved lifecycle management of clinical assets across Veterans Medical Centers (VAMCs).

The Nuvolo Clinical EAM and OT Security modules enhance clinical asset visibility, work order documentation, preventive maintenance compliance, and operational performance. Improved capabilities reduce downtime of clinical systems and medical devices, strengthening the quality of services provided to clinical staff, Veterans, and their families.

The Senior Trainer plays a critical role in ensuring enterprise-wide adoption, proficiency, and continuous improvement of the Nuvolo platform across lower and Production environments.

The Nuvolo Senior Trainer's duties include but not limited to:

Position Summary

Gritter Francona is seeking a motivated Nuvolo Junior Trainer to support Operations & Maintenance (O&M) services for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line.

The Nuvolo application is an enterprise asset management (EAM) module built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously provided through VistA AEMS/MERS and IBM Maximo. The Nuvolo Clinical EAM and OT Security modules enhance clinical asset lifecycle management, improve preventive maintenance documentation, and reduce downtime of critical medical devices across Veterans Medical Centers (VAMCs).

The Nuvolo Junior Trainer supports enterprise-wide training delivery, testing coordination, user adoption, and continuous improvement efforts across lower and Production environments.

The Nuvolo Junior Trainers Duties include but not limited to:

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families.

This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement.

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families.

This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement.

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families.

This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement.

Dynatrace Observability Engineer

Location: Mclean, VA – Local Candidates Only

Job Function: Information Technology

Industry: IT Services

Our firm has been retained to find a highly skilled Dynatrace Observability Engineer to design, implement, and optimize a world-class enterprise observability ecosystem. In this role, you will be the technical lead for our client's visibility strategy, leveraging Dynatrace’s APM, Infrastructure Monitoring, RUM, and Davis AI capabilities to ensure system reliability and proactive incident detection across hybrid and multi-cloud environments.

You will collaborate directly with SREs, DevOps, Cloud Engineering, and business stakeholders to build scalable solutions that empower faster troubleshooting and data-driven decision-making.

Key Responsibilities:

The IT Help Desk Technician provides Level 1 and 2 support for technology devices and applications in the workplace. The role is responsible for timely resolution of incidents and requests received at the Help Desk. The Technician is responsible for provision, build and configuration of company issued devices and those that are in our facilities. They are responsible for initial triage, support and resolution of application incidents and provisioning requests. The technician adheres to IT Service Management (ITSM) processes through consistent logging and resolution of tickets logged in the system. They will maintain workplace device inventory, prepare reports and work on custom projects for business users. The role requires a high level of interaction with business users and IT teams with a mindset to go above and beyond to enable superior customer experience.

What You'll Do:

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

We are hiring a hands-on Business Analyst (8+ years experience) who is excellent at customer discovery, shaping requirements, and delivering compelling ServiceNow demos. This is a hybrid role across pre-sales and early delivery: you’ll help prepare offers, support solution shaping, and run demos that adapt in real time to what the customer is saying.

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

We are hiring a hands-on software developer (3+ years experience) to join our Romania team and grow into a ServiceNow developer/technical consultant. No prior ServiceNow experience is required—we will train you end-to-end on the platform and give you structured opportunities to contribute to EU and international delivery projects.