Mercier Consultancy MD is delighted to offer a position for Italian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and committed to providing excellent service to customers navigating pharmaceutical products and services. As a representative, you will be instrumental in assisting patients, healthcare providers, and pharmacists with their inquiries in a compassionate and professional manner.

Key Responsibilities

• Respond to customer inquiries regarding pharmaceutical products, services, and prescriptions via phone, email, and chat in Italian.
• Provide clear information on product usage, safety, and compliance with healthcare regulations.
• Assist healthcare professionals and patients in resolving issues related to prescriptions and medication management.
• Document customer interactions accurately for quality control and regulatory compliance.
• Collaborate with internal teams to address product-related questions and enhance service delivery.
• Stay informed about the latest developments in pharmaceuticals and company offerings to provide accurate support.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Italian Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are passionate about public service and enjoy assisting citizens with their inquiries. You will be a key point of contact for the public, providing accurate information and support regarding various government services in Italian.

Key Responsibilities

• Manage inquiries from the public regarding government services, policies, and programs via phone, email, and chat in Italian.
• Provide accurate and timely information to citizens while ensuring a professional and friendly communication style.
• Assist in resolving issues and direct inquiries to the appropriate departments as needed.
• Document all customer interactions in the CRM system to maintain accurate records.
• Collaborate with public sector teams to enhance service delivery and customer satisfaction.
• Stay up-to-date on government initiatives and policies to provide relevant information.

Requirements

Mercier Consultancy MD is delighted to announce a position for Italian Speaking Customer Service Representatives in the Aviation industry. This exciting opportunity is perfect for individuals who are passionate about providing exceptional service in a fast-paced and dynamic environment. As a representative, you will be integral in assisting passengers and clients with their aviation-related inquiries while offering support in the Italian language.

Key Responsibilities

• Manage customer inquiries regarding flight schedules, bookings, and airline services via phone, email, and live chat in Italian.
• Provide accurate information about fares, policies, and travel regulations.
• Assist customers with ticket changes, cancellations, and special requests.
• Resolve issues and complaints efficiently while ensuring high levels of customer satisfaction.
• Document and maintain records of all customer interactions in our CRM system.
• Collaborate with airline staff and other departments to ensure seamless service.
• Stay updated on industry trends and airline policies to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. This role is ideal for individuals who are passionate about providing exceptional service and have a strong interest in transportation solutions. As a representative, you will engage with customers and assist them in navigating their transportation needs while communicating effectively in French.

Key Responsibilities

• Manage customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in French.
• Provide accurate information on shipping options, delivery timelines, and service policies.
• Assist customers with the booking process, changes, and cancellations of services.
• Resolve any issues or complaints in a timely and professional manner.
• Document customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide real-time information to customers.
• Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for French Speaking Customer Service Representatives in the Real Estate industry. This role is designed for individuals who are passionate about real estate and are dedicated to providing outstanding customer service. You will play a vital role in assisting clients with their inquiries, providing information on real estate services, and ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to real estate listings, property management, and rental services via phone, email, and live chat in French.
• Provide comprehensive information on available properties, leasing terms, and the purchasing process.
• Assist clients with application processes, scheduling property viewings, and addressing any concerns.
• Resolve customer issues and complaints promptly, ensuring client satisfaction.
• Document all interactions accurately in the CRM system for efficient follow-up and records.
• Collaborate with real estate agents and other internal teams to enhance the customer experience.
• Keep abreast of the real estate market trends and company offerings to provide accurate information.

Requirements

Mercier Consultancy MD is excited to announce a position for French Speaking Customer Service Representatives in the insurance industry. This role is perfect for individuals who are passionate about helping customers navigate their insurance needs and have a strong background in customer service. As a key member of our team, you will assist clients in understanding their insurance policies, processing claims, and resolving any inquiries in a professional and friendly manner.

Key Responsibilities

• Respond to customer inquiries regarding insurance products, policy details, and claims processes via phone, email, and chat in French.
• Provide clear explanations and guidance to help clients make informed decisions about their insurance needs.
• Assist customers in filing claims and troubleshooting issues related to their policies.
• Document customer interactions accurately to maintain comprehensive records.
• Collaborate with insurance adjusters and underwriters to facilitate timely resolution of claims.
• Stay updated on insurance regulations and product offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for French Speaking Customer Service Representatives in the banking industry. This role is tailored for individuals who have a passion for finance and exceptional customer service skills. As a representative, you will support clients with their banking inquiries, providing them with comprehensive assistance in French to ensure a smooth and efficient banking experience.

Key Responsibilities

• Manage incoming customer inquiries regarding banking products, services, and account management via phone, email, and chat in French.
• Assist customers with transaction inquiries, account statements, and digital banking services.
• Provide detailed information on banking options, fees, and promotional offers.
• Resolve customer complaints and issues in a prompt and professional manner.
• Document customer interactions accurately in the CRM system, ensuring compliance with banking regulations.
• Collaborate with various departments to enhance customer service delivery and address client concerns.
• Stay informed about industry changes and banking products to enhance customer interactions.

Requirements

We are looking for an experienced Site Manager to join a major shipbuilding project involving the construction of a floating LNG support unit (FLNG, FSRU, LNG carrier). The project will take place in Asia (South Korea or China) and is expected to start in November/December 2025 for an initial duration of 12 months (minimum).

Role & Responsibilities

• Lead and supervise on-site activities at the shipyard.
• Coordinate with the client, shipyard teams, and project stakeholders.
• Ensure compliance with project requirements, schedule, and quality standards.
• Manage and support the on-site project team.

Requirements

General Experience: At least one project in the last 15 years in a managerial position during the construction of an LNGC or FSRU.

Leadership Experience: Minimum 3 years of cumulative professional experience leading an on-site team in a shipyard (LNGC / FSRU new build or conversion only).

Project Experience: Proven track record of leading at least one LNGC or FSRU project (new build or conversion).

Strong leadership, communication, and problem-solving skills.

Availability to be based full-time on-site in Asia (Korea or China).

Benefits

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics services. This position is a perfect fit for individuals who are passionate about the transportation sector and skilled in providing top-notch customer service. In this role, you will assist customers in Spanish, helping them navigate their transportation needs with efficiency and care.

Key Responsibilities

• Handle customer inquiries regarding transportation services, bookings, and pricing via phone, email, and live chat in Spanish.
• Provide information on shipping options, scheduling, and service regulations to ensure clarity and satisfaction.
• Assist customers with service reservations, modifications, and cancellations.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate documentation of customer interactions and transactions within our CRM system.
• Work closely with operational teams to relay real-time updates about service changes or delays.
• Stay informed about industry trends and service updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives within the manufacturing industry. This role is perfect for individuals who are dedicated to providing exceptional customer support and are interested in the complexities of the manufacturing process. As a representative, you will communicate with customers in Spanish, handling inquiries and ensuring they receive the assistance they need.

Key Responsibilities

• Handle customer inquiries related to manufacturing products, services, and order statuses via phone, email, and live chat in Spanish.
• Provide information on product specifications, pricing, and availability to clients.
• Assist customers with order placements, modifications, and cancellations.
• Resolve customer issues and complaints in a timely and professional manner.
• Document all customer interactions accurately for quality assurance.
• Collaborate with production and logistics teams to ensure customer expectations are met.
• Stay informed about industry trends and product offerings to provide effective support.

Requirements