Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives in the Energy sector, specifically focusing on the Oil & Gas industry. This is a fantastic opportunity for individuals who are passionate about providing high-quality customer support and have a keen interest in energy solutions. In this role, you will assist clients and customers by addressing their inquiries and ensuring they have the information they need.

Key Responsibilities

• Respond to customer inquiries regarding oil and gas products, services, and policies via phone, email, and live chat in Portuguese.
• Provide accurate information on pricing, service options, and energy regulations.
• Assist customers with troubleshooting service-related issues and account management.
• Document all customer interactions thoroughly in the customer relationship management (CRM) system.
• Collaborate with technical and operational teams to ensure prompt resolution of customer issues.
• Stay informed about industry developments and company offerings to provide relevant information to customers.

Requirements

Next Job Abroad is proud to offer a fantastic career opportunity for a Danish Speaking Responsible Gaming Analyst in the lively iGaming industry based in Malta! We are seeking a dedicated professional who is passionate about player safety and well-being in gaming. In this role, you will be critical in assessing player behaviors, implementing responsible gaming policies, and ensuring compliance with regulatory standards.

Responsibilities

• Analyze player data to identify trends and potential issues related to responsible gaming.
• Develop, implement, and refine responsible gaming initiatives and educational materials.
• Engage with players to provide resources and support for responsible gaming practices.
• Work closely with internal teams to ensure responsible gaming policies are effectively communicated and adhered to.
• Create and present reports on player behavior and the effectiveness of responsible gaming strategies.
• Remain knowledgeable about industry trends, legislation, and best practices in responsible gaming.
• Conduct training sessions for staff regarding responsible gaming awareness and policies.

Requirements

WHO WE ARE

We are Harbor Lab, a forward-thinking B2B software startup dedicated to fostering trust within the maritime ecosystem. Our vision is to revolutionize the way Shipping Companies and Port Agents conduct their operations, leveraging transparency and innovation to optimize the maritime industry's last mile.  

At Harbor Lab, we're committed to be the preferred partner for all maritime operations, driven by our core values of ambition, trustworthiness, genuine care for people, and agility. We bring value to both sides of the equation by streamlining processes, reducing costs, and facilitating well-informed decision-making. Our ultimate goal is to build trust in the maritime ecosystem and transform the way maritime businesses operate.  

Harbor Lab has also been recognized as one of the Best Workplaces in 2021 & 2022 & 2023 by the Great Place to Work Institute.  

ABOUT THE ROLE

Port Analysis team’s primary objective is to disrupt & democratise how port expenses are logged, automate the process by generating Expenses algorithms for new Ports and keep existing Port Expenses algorithms up to date. Therefore, Port Analysis is the cornerstone of our Core Product.