Mercier Consultancy MD is pleased to present an exciting opportunity for French Speaking professionals looking to work in Bulgaria. This position is based in the vibrant city of Sofia, with fully paid relocation to ensure a smooth transition. As part of our team, you will engage with French-speaking clients and provide exceptional support in various roles tailored to your expertise.

Key Responsibilities

• Communicate effectively with French-speaking clients through various channels (phone, email, chat).
• Assist clients with inquiries, ensuring their needs are met with professionalism and efficiency.
• Provide information about products or services, helping clients to navigate their options.
• Support day-to-day operations and collaborate with team members to enhance customer experience.
• Maintain up-to-date knowledge of company offerings and market trends relevant to French-speaking clients.
• Document client interactions and manage records effectively for teamwork and reporting purposes.

Requirements

Mercier Consultancy MD is excited to offer a position for a French/English Travel Advisor for Booking.com, located in the beautiful city of Athens. In this role, you will assist customers in planning their travel experiences by providing exceptional service in both French and English. If you are passionate about travel and customer service, we want to hear from you!

Key Responsibilities

• Provide high-quality support to customers in French and English regarding their travel inquiries and bookings.
• Assist clients with finding suitable accommodations and travel arrangements based on their preferences and needs.
• Handle reservations, changes, and cancellations efficiently to ensure a positive customer experience.
• Resolve any issues or complaints professionally, maintaining a high level of customer satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to enhance service quality and ensure clients receive the best possible assistance.
• Stay informed about the latest travel trends and company offerings to provide relevant advice to clients.

Requirements

Why Join Us?

At Excelya, we are committed to excellence in healthcare, and we invite you to be part of our dedicated team where your expertise can make a significant impact.

As a young, ambitious health company with over 900 talented professionals, we strive to be Europe's leading mid-size CRO, delivering the best employee experience. Our integrated service model enables you to engage in diverse projects, working alongside industry experts to enhance scientific knowledge and improve the patient journey.

As a Data Steward, you will play a key role in managing and ensuring the quality of research data within the preclinical data team for one of our pharmaceutical clients. You will join an existing team that is expected to grow, as we continue to support our client across an expanding range of projects.

Main activities :

Mercier Consultancy MD is thrilled to present an exciting opportunity for a French Speaking Customer Service Agent for Booking.com, featuring paid relocation to the stunning landscapes of Greece. In this pivotal role, you will be responsible for delivering exceptional customer service to French-speaking clients, helping them navigate their travel and booking requirements with ease.

Responsibilities

• Engage with customers in French through various channels, including phone, email, and live chat to address inquiries and provide assistance.
• Support clients through the booking process, including making, modifying, or canceling reservations.
• Troubleshoot any issues related to bookings and provide effective solutions to ensure customer satisfaction.
• Document all customer interactions within the CRM system to ensure accurate record-keeping and follow-up.
• Collaborate with relevant teams to address complex customer issues and ensure they are resolved in a timely manner.
• Stay informed about company policies, promotions, and travel offerings to provide accurate and helpful information to customers.

Requirements

Who are we?

SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Provide L1 customer support through chat, email, and social media;
• Assist customers with product-related questions and “how-to” requests;
• Handle payout and transaction status inquiries;
• Provide guidance on subscription-related questions;
• Identify and escalate recurring or more complex technical issues to the appropriate team;
• Use the knowledge base to troubleshoot and resolve common customer issues.

What you need to succeed in this role:

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We are committed to fostering innovative partnerships that deliver value while transforming the clinical research landscape.

The Alliance Manager ensures that this transition happens smoothly, safely, and in line with regulatory obligations.

This role acts as a central project coordinator, working across PV, Regulatory, Legal, Supply Chain, and Business teams to secure the full transfer of safety responsibilities to the partner or acquiring company.

Main Responsibilities

1. Pharmacovigilance Transfer Coordination

• Coordinate end‑to‑end PV responsibility transfers when a product is sold or licensed to another company.
• Ensure safety data, regulatory obligations, and contractual PV commitments are clearly documented and handed over.
• Prepare and manage PV documentation required for buyers or partners.
• Support alignment between internal PV teams and external partners throughout the transition.

About the Job

Excelya invites you to join our dynamic team as a Demand & Supply Project Manager. In this pivotal role, you will be at the forefront of managing and optimizing our supply chain strategies, ensuring that our clinical projects run smoothly and efficiently.

Main Responsibilities

• Lead demand planning initiatives by collaborating with cross-functional teams to forecast and analyze supply needs.
• Develop and implement project management frameworks for demand and supply processes.
• Monitor project timelines and deliverables, ensuring alignment with organizational goals.
• Execute supply chain strategies to ensure the availability of clinical trial materials.
• Analyze performance data to identify trends and areas for improvement.
• Coordinate stakeholder communications to provide updates on project statuses and supply chain challenges.
• Facilitate problem-solving sessions to address potential barriers impacting supply chain efficiency.

Requirements

About You

The ideal candidate will possess strong project management skills and a solid understanding of demand and supply dynamics within clinical research. Qualifications include:

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

Working in close collaboration with the Therapeutic Area Medical Lead, the Data Generation Strategy Lead, the Medical Data Center Statistician, Pharmacovigilance teams, and partners, the MEPS will manage assigned studies across one or more therapeutic areas, including Oncology, Hematology, Neuroscience, Immunology, and Ophthalmology.

The role requires strict adherence to applicable regulations, internal procedures, and compliance standards, ensuring high-quality study execution and data integrity.

Main Responsibilities:

About the Job

At Excelya, we uphold the values of Audacity, Care, and Energy in everything we do. We are seeking a dedicated Quality Document Manager to join our Quality Assurance team.

As part of the R&D Quality Assurance team, you will support the Quality Management System (QMS) dedicated to Research and Translational Medicine activities within Preclinical Data Management.

You will contribute to maintaining and improving the quality documentation framework, ensuring compliance with internal policies and applicable regulations. This role offers strong exposure to cross-functional R&D teams in a structured and scientifically driven environment.

Main Responsibilities

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Clinical Operations. You will play a critical part in driving innovation and making an impact in the clinical research space while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities: