Join Our Team!

Are you fluent in French and passionate about customer service? Mercier Consultancy MD is excited to offer a fantastic opportunity as a Customer Representative for a leading Airline Company. This role enables you to work in the beautiful surroundings of Greece while supporting customers in their travel journeys.

Your Role:

• Provide outstanding customer support to French-speaking clients, addressing their inquiries and concerns promptly and professionally.
• Communicate effectively through various channels, including phone, email, and chat.
• Assist customers with booking, changes, and cancellations, ensuring a smooth travel experience.
• Collaborate with team members to resolve customer issues efficiently and effectively.

Requirements

• Fluency in French (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to providing excellent customer service.
• A background or interest in the airline industry is a plus.
• Self-motivated, organized, and able to thrive in a dynamic environment.
• Willingness to work in Greece and adapt to a new culture.

Benefits

Mercier Consultancy MD is thrilled to offer French Speaking Jobs in Greece, complete with a fully paid relocation package! This is an incredible opportunity for individuals fluent in French who are looking to advance their careers while experiencing the beauty and culture of Greece. We are seeking dynamic team members to join our customer support operations, where you will have the chance to make a positive impact on our French-speaking clients.

Key Responsibilities

• Provide exceptional customer service in French through various channels, including phone, email, and live chat.
• Assist clients with their inquiries, ensuring efficient and effective resolutions to their needs.
• Manage customer accounts and provide product information and support as required.
• Document customer interactions accurately in our CRM system for smooth follow-up and reporting.
• Work collaboratively with cross-functional teams to enhance customer experience and improve service delivery.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Conduct follow-up calls
• Handle operational conflicts and issues, by investigating and resolving conflicting situations
• Engage top performers to identify best practices and replicate successful methods within the community
• Coordinate scheduling by matching confirmed photoshoots with available photographers through calls, or emails
• Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls
• Address rule compliance issues, escalating cases when necessary

What you need to succeed in this role:

At Excelya, we pride ourselves on being a leading mid-size Contract Research Organization (CRO) with over 900 passionate professionals dedicated to improving healthcare. Our core values of Audacity, Care, and Energy guide our actions and decisions as we work collaboratively to drive innovation in clinical research.

Main Responsibilities:

Why Join Us?

At Excelya, we are committed to excellence in healthcare, and we invite you to be part of our dedicated team where your expertise can make a significant impact.

As a young, ambitious health company with over 900 talented professionals, we strive to be Europe's leading mid-size CRO, delivering the best employee experience. Our integrated service model enables you to engage in diverse projects, working alongside industry experts to enhance scientific knowledge and improve the patient journey.

About the Job

We are seeking a Safety Database Administrator to join our Pharmacovigilance team. In this pivotal role, you will ensure the effective management and operation of our safety database, contributing to the overall quality and compliance of our pharmacovigilance activities.

Main Responsibilities:

Join Excelya, where Audacity, Care, and Energy define who we are and how we work.

We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to join our dynamic and ambitious Pharmacovigilance and Safety team. Rooted in a long-standing tradition of excellence in pharmacovigilance, our department continues to evolve rapidly, offering a vivid, forward-thinking work environment that embraces innovation and growth 

We are seeking a Senior Safety Officer with a primary focus on the compilation, authoring, and review of aggregate periodic safety reports, including PSURs/PBRERs, DSURs, and ACOs. The role leads the coordination and development of high-quality safety reports including clinical safety evaluations, cumulative safety analyses, and benefit–risk assessments in line with global regulatory requirements. In addition to aggregate reporting and related medical writing activity, the position may support additional pharmacovigilance activities such as risk management, regulatory submissions, compliance oversight, SOPs, training, audits, and CAPA implementation.

Requirements

·       Education: Degree in Life Sciences (Pharmacy, Medicine, Biology, Chemistry); advanced degree (MSc, PhD) is a plus

·       Languages: Fluent in English; French proficiency preferred

Mercier Consultancy MD is thrilled to announce exciting career opportunities for French-speaking individuals looking to work in Greece. This position not only offers a vibrant work environment but also includes a fully paid relocation package, making your transition as smooth as possible. Join our team and immerse yourself in a culturally rich experience while providing excellent service to our French-speaking clients.

Key Responsibilities

• Provide exceptional customer service in French across various communication channels, including phone, email, and chat.
• Address client inquiries and support requests with professionalism and accuracy.
• Record customer interactions and maintain detailed documentation in our CRM system.
• Troubleshoot issues and resolve customer complaints efficiently to ensure satisfaction.
• Collaborate with internal teams to enhance processes and improve the overall customer experience.
• Stay informed about company products and services to provide clients with relevant information.

Requirements

Are you ready to embark on a new adventure? Mercier Consultancy MD is seeking dynamic French Speaking Contact Center Agents to join our vibrant team in stunning Greece. This is an amazing opportunity complete with fully paid relocation, giving you the chance to experience a new culture while enhancing your career in customer service.

Your Responsibilities:

• Manage incoming customer inquiries through phone, email, and chat.
• Provide exceptional service to a diverse and international customer base.
• Resolve customer issues effectively and ensure a positive experience.
• Accurately log customer interactions in our CRM system.
• Collaborate with team members to maintain high levels of customer satisfaction.
• Stay knowledgeable about our products and services to deliver tailored support.

Requirements

Mercier Consultancy MD is seeking a skilled French Social Media Content Moderator to join our team in Athens. This role is crucial for managing user-generated content across various social media platforms, ensuring a positive and safe environment for our French-speaking community. As a moderator, you will help uphold community standards and engage meaningfully with users.

Key Responsibilities

• Moderate and review social media content in French, ensuring compliance with established community guidelines.
• Interact with users by responding to comments and messages promptly and professionally.
• Identify and report any content that violates guidelines or exhibits inappropriate behavior.
• Analyze content trends and user interactions to provide insights for improving moderation strategies.
• Collaborate with the marketing and social media teams to enhance engagement and content quality.
• Stay updated on current trends in social media and best practices in content moderation.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a French Business Development Representative in Athens! We are looking for a motivated and results-driven individual who is eager to make a significant impact in the French-speaking market. This role involves identifying new business opportunities, building strong client relationships, and contributing to our overall growth strategy.

Key Responsibilities

• Develop and execute strategies to engage and acquire new French-speaking clients.
• Conduct outreach through cold calling, emailing, and networking to generate leads.
• Understand client needs through research and consultations to offer tailored business solutions.
• Maintain comprehensive records of prospects and client interactions within our CRM system.
• Collaborate closely with sales and marketing teams to optimize outreach efforts.
• Stay updated on industry trends and competitor activities to enhance service offerings.
• Meet and exceed monthly sales targets while contributing to team success.

Requirements