Mercier Consultancy MD is excited to announce an opportunity for a Spanish Speaking Customer Service Agent for a leading multinational technology company. In this role, you will be a vital link between the company and its Spanish-speaking customers, delivering high-quality support and ensuring a seamless customer experience with technology products and services.

Responsibilities

• Assist Spanish-speaking customers through various channels, including phone, email, and chat, with inquiries about technology products and services.
• Provide detailed information on product features, functionality, and troubleshooting assistance.
• Resolve customer complaints and technical issues efficiently and professionally, aiming for high customer satisfaction.
• Document all customer interactions in the CRM system to maintain a clear record of inquiries and resolutions.
• Collaborate with technical teams to address complex issues and enhance customer service delivery.
• Stay updated on new product releases, promotions, and industry trends to provide accurate and timely information to customers.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Customer Service Agent for an international energy company. In this exciting role, you will be essential in delivering outstanding support to Dutch-speaking customers, guiding them through their inquiries and enhancing their experience with our services in the energy sector.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to energy services and solutions.
• Provide accurate information about energy plans, billing, and account management.
• Troubleshoot and resolve customer complaints professionally while maintaining high levels of client satisfaction.
• Document customer interactions in the CRM system to ensure consistent service and follow-up.
• Collaborate with team members and other departments to improve service delivery and customer experience.
• Stay updated on industry trends, new products, and company policies to offer informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovenian Speaking Customer Service Representatives in the Biotechnology industry. We are looking for individuals who are passionate about science and customer interaction. In this role, you will assist clients with inquiries related to biotechnology products and services while delivering exceptional support in Slovenian.

Key Responsibilities

• Manage customer inquiries about biotechnology products, services, and support via phone, email, and live chat in Slovenian.
• Provide detailed information on product specifications, usage, and availability to customers.
• Assist with order processing, tracking, and resolving issues related to shipments and deliveries.
• Work collaboratively with technical teams to address and resolve complex customer queries.
• Document all customer interactions accurately and maintain records in the CRM system.
• Stay informed about new developments in the biotechnology field to provide effective and knowledgeable service.
• Ensure compliance with industry regulations and ensure customer information is handled confidentially.

Requirements

Job Summary

Reporting to the Global Trade Marketing Director, the Global Trade Marketing Manager will oversee Crystal’s digital trade channels and content strategy, delivering turnkey solutions to partners. This role involves managing Crystal’s trade portal, keeping content up-to-date and optimised for partner engagement, and developing marketing plans and assets to support the introduction of new features. The manager will lead the creation of global marketing collateral, including campaign toolkits and other multi-channel content, aligned with sales objectives. They will collaborate closely with the digital and creative teams to drive communication through the trade e-newsletter, ensuring content engages partners and reinforces Crystal's luxury brand positioning.

Requirements

RESPONSIBILITIES: