Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia

About You

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Tiktok Creator Partnerships Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Gritter Francona is looking for a Videographer that will be responsible for capturing, producing, and editing high-quality video content supporting the Veterans Health Administration (VHA) National Center for PTSD's educational media initiatives. The Videographer films task-related events, interviews, presentations, and supplemental footage used in the development of animated and live-action educational products and may perform post-production editing to create final deliverable products.

Working collaboratively with project managers, video producers, scriptwriters, subject matter experts (SMEs), animated graphic/visual artists, and Government stakeholders, the Videographer ensures that all video content supports the National Center for PTSD's mission to provide evidence-based, accessible, and trauma-informed educational resources. Video products must accurately convey scientific and clinical information while maintaining a serious, compassionate, and hopeful tone that encourages treatment engagement among Veterans, trauma survivors, caregivers, healthcare providers, and the general public.

Gritter Francona is looking for a Video Producer that will be responsible for planning, coordinating, and managing the end-to-end production of animated educational videos supporting the Veterans Health Administration (VHA) National Center for PTSD. The Video Producer oversees all phases of production, from project initiation through final delivery, ensuring that video products are completed on schedule, meet quality standards, and comply with contractual requirements.

Working collaboratively with project managers, scriptwriters, subject matter experts (SMEs), animated graphic/visual artists, voice talent, editors, and Government stakeholders, the Video Producer ensures that each production effectively communicates evidence-based information about trauma, posttraumatic stress disorder (PTSD), effective treatments, and co-occurring conditions. The Video Producer ensures all content reflects the National Center for PTSD's commitment to scientific accuracy, plain language, accessibility, cultural sensitivity, and trauma-informed communication while maintaining a serious yet hopeful tone that encourages treatment engagement.

Gritter Francona is looking for a Scriptwriter that will be responsible for researching, developing, and writing engaging, evidence-based scripts for animated educational videos supporting the Veterans Health Administration (VHA) National Center for PTSD. The role transforms scientific evidence, clinical protocols, and subject matter expert (SME) input into clear, accurate, and accessible narratives that educate Veterans, trauma survivors, caregivers, healthcare providers, and the general public about trauma, posttraumatic stress disorder (PTSD), evidence-based treatments, and co-occurring conditions.

Working collaboratively with project managers, clinicians, SMEs, instructional designers, and production staff, the Scriptwriter develops compelling stories, dialogue, narration, and visual direction that communicate complex behavioral health concepts in plain language. Scripts must maintain a serious yet hopeful tone, encourage treatment engagement, and reflect the National Center for PTSD's commitment to scientific integrity, accessibility, and sensitivity to the diverse experiences of individuals affected by trauma.

Gritter Fancona is looking for a Project Manager to serve as the primary point of contact for all activities supporting the development of educational animated videos for the Veterans Health Administration (VHA) National Center for PTSD. The Project Manager is responsible for overseeing contract performance, coordinating resources, managing project schedules, and ensuring all deliverables meet contractual requirements, quality standards, and project timelines.

Working closely with VHA leadership, subject matter experts (SMEs), production teams, and other stakeholders, the Project Manager ensures the successful delivery of animated educational content that communicates evidence-based information about trauma, posttraumatic stress disorder (PTSD), effective treatments, and co-occurring conditions. The Project Manager ensures project execution aligns with the National Center for PTSD's commitment to scientific accuracy, accessibility, plain language communication, and sensitivity to diverse traumatic experiences and populations.

Gritter Francona is looking for a Change Management Specialist that will be responsible for planning, coordinating, and implementing organizational change management activities that support the Veterans Health Administration (VHA) Veterans Family Member Program (VFMP) Modernization Portfolio. This role ensures that modernization initiatives are successfully adopted by preparing stakeholders, minimizing operational disruption, and facilitating the transition to new business processes, technologies, and ways of working.

The Change Management Specialist collaborates with Government leadership, Integrated Project Teams (IPTs), project managers, business owners, technical teams, vendors, and end users to develop and execute change management strategies that promote stakeholder engagement, communication, training, and user adoption. The role supports modernization efforts that improve operational efficiency, scalability, and service delivery while ensuring sustainable implementation across VFMP operations.

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role: