Mercier Consultancy MD is excited to welcome a Portuguese Speaking Fitbit Products Support Specialist to our team in Sofia, Bulgaria. This role is an excellent opportunity for individuals who are passionate about fitness technology and customer service. You will assist Portuguese-speaking customers in navigating their Fitbit products, ensuring they have the best possible experience while achieving their health and wellness goals.

Key Responsibilities

• Deliver exceptional customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Assist customers with product setup, troubleshooting, and inquiries regarding features and functionalities.
• Provide knowledgeable guidance on health tracking, device synchronization, and app usage.
• Maintain accurate documentation of customer interactions and resolutions in our CRM system.
• Collaborate with technical teams to resolve complex customer issues that require further investigation.
• Stay updated on Fitbit product developments and health tracking trends to enhance customer service.

Requirements

Mercier Consultancy MD is seeking a Polish Speaking Travel Support Advisor to join our vibrant team in beautiful Sofia, Bulgaria! This role is perfect for enthusiastic individuals who are passionate about travel and customer service. You will play an essential role in assisting Polish-speaking clients with their travel needs, ensuring they have a smooth and enjoyable experience while exploring their options.

Key Responsibilities

• Provide exceptional support to Polish-speaking clients via phone, email, and live chat regarding travel inquiries.
• Assist clients with booking processes, modifications, and cancellations, ensuring all details are accurate and handled efficiently.
• Offer personalized travel recommendations and solutions based on client preferences and requirements.
• Address customer complaints effectively and resolve issues to ensure a high level of satisfaction.
• Maintain updated records of client interactions in our CRM system for tracking and analysis purposes.
• Stay informed about travel trends, policies, and company offerings to provide informed guidance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Polish Speaking Fitbit Customer Support Specialist to join our team in Sofia, with relocation support provided! This role is ideal for candidates who are fluent in Polish and passionate about health technology and fitness. You will be a key contributor in assisting Fitbit users, ensuring they receive the best possible support for their products and services.

Key Responsibilities

• Provide exceptional customer support to Polish-speaking Fitbit users through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding device setup, troubleshooting, and product features.
• Document customer interactions accurately for tracking and follow-up purposes.
• Collaborate with technical teams to address complex issues and escalate as needed.
• Stay informed about Fitbit products, services, and industry trends to provide knowledgeable support.
• Participate in training sessions to continually improve service skills and product knowledge.

Requirements

Mercier Consultancy MD is proud to offer a position for a French Speaking Logistics & Delivery Advisor to join our team in Sofia, Bulgaria. This position includes a paid relocation package to make your move to this vibrant city effortless! In this role, you will be instrumental in providing excellent logistics support to our French-speaking customers and ensuring a smooth delivery process.

Key Responsibilities

• Deliver exceptional customer service and logistical assistance to French-speaking clients via various communication channels.
• Coordinate the shipment process and ensure timely deliveries while tracking all orders.
• Address customer inquiries regarding their orders, shipping methods, and resolve any delivery issues that arise.
• Maintain accurate records of customer interactions and document resolutions in our systems.
• Collaborate with logistics and operations teams to streamline processes and enhance service delivery.
• Stay informed about industry trends and best practices to provide clients with informed advice and solutions.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Speaking Fitbit Products Support Specialist to join our vibrant team in Sofia, Bulgaria. If you are passionate about health technology and providing excellent customer service, this role is tailored for you. As a specialist, you will assist Dutch-speaking customers in optimizing their experience with Fitbit products, ensuring they receive the support they need for their health and wellness journeys.

Key Responsibilities

• Provide high-quality customer support to Dutch-speaking users through various channels, including phone, email, and chat.
• Assist customers with device setup, troubleshooting, and inquiries related to product functionalities.
• Offer knowledgeable advice on health tracking features and assist with app usage for an optimal customer experience.
• Ensure accurate documentation of customer interactions and solutions in our CRM system.
• Partner with technical support teams to address and resolve complex customer issues when necessary.
• Stay updated on the latest Fitbit products and health tracking trends to enhance customer support efforts.

Requirements

Company Introduction

Digitalist is a digital agency specializing in custom web development, e-commerce solutions, and performance-driven marketing. We build websites and online stores that go beyond templates, focusing on delivering clean code, scalability, and long-term results.

Our projects typically start with web or e-commerce infrastructure and expand into ongoing marketing services. This means close collaboration between development, marketing, and clients is essential. We work with businesses that value structure, clarity, and thoughtful execution.

We are a Slovenia-based team working partly remote, with a strong focus on accountability, trust, and doing things properly rather than quickly.

About the Role

As our Web Project Manager / Technical Account Manager, you will manage and coordinate web and e-commerce projects from initial discussions through delivery.

This is not a developer role. You are not expected to code, but you do need a solid understanding of how web development works, especially within WordPress, WooCommerce, and Shopify. Your main responsibility is to keep projects structured, aligned, and moving forward while acting as the main link between clients, developers, and the marketing team.

You will work closely with the CEO and Web Development Support during onboarding and gradually take ownership of more complex projects and client relationships.

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

The Biosample Manager is crucial in coordinating and overseeing the management of biological samples throughout clinical studies, ensuring compliance with regulatory guidelines and study protocols.

Main Responsibilities:

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for a renowned Food Delivery Platform, with the chance to work in the vibrant environment of Greece. This role is ideal for individuals who have a passion for food and excellent customer service skills. As a representative, you will assist customers in Italian, helping them navigate the platform and addressing their inquiries effectively.

Key Responsibilities

• Manage customer inquiries related to food delivery orders, account management, and payment issues via phone, email, and chat in Italian.
• Provide clear and detailed information about menu selections, pricing, and promotions.
• Assist customers with troubleshooting delivery issues and ensuring timely resolutions.
• Address customer complaints and queries promptly, ensuring high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.
• Collaborate with internal teams to improve service delivery and enhance customer experience.
• Stay informed about food trends and promotions to provide relevant assistance and recommendations.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Automotive Company, located in Greece. This role is perfect for individuals who are passionate about the automotive industry and committed to providing stellar service to customers. As a representative, you will assist clients in Italian, addressing their inquiries and enhancing their overall experience with the brand.

Key Responsibilities

• Manage customer inquiries related to automotive products, services, maintenance, and warranty information via phone, email, and chat in Italian.
• Provide accurate and comprehensive information regarding vehicle features, specifications, and offers.
• Assist customers with appointment scheduling for service and maintenance needs.
• Resolve customer complaints efficiently while ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with sales and technical teams to improve service delivery and meet customer expectations.
• Stay informed about automotive trends and company updates to provide relevant assistance.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This role requires you to work in Greece, with paid relocation offered to qualified candidates. In this position, you will be a key player in our support team, assisting German-speaking clients with their logistics inquiries and delivering top-notch customer service.

Key Responsibilities

• Provide exceptional support to German-speaking customers through various channels, including phone, email, and chat.
• Assist clients with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.
• Effectively resolve customer complaints and issues to ensure high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborate with logistics and operations teams to troubleshoot and escalate issues as needed.
• Stay informed about the latest logistics services, industry trends, and company policies to provide accurate assistance.

Requirements