Job Title: Senior AML Transaction Monitoring Specialist

Location: Remote (Must be based in EST timezone) | New York Hybrid Preferred

Compensation: $150,000 – $165,000 + Benefits

The Opportunity

They are seeking a highly experienced and detail-oriented Senior AML Transaction Monitoring Specialist to join their growing compliance team. As the financial landscape shifts toward blockchain-based networks and digital assets, this role is critical in ensuring their ecosystem remains secure and compliant.

The successful candidate will lead the transaction monitoring program, identifying suspicious activity across both fiat and digital asset flows. This position requires a sophisticated understanding of financial crime investigations, blockchain forensics, and the regulatory landscape governing fintech and stablecoin environments.

Key Responsibilities

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML Transaction Monitoring & EDD Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML Transaction Monitoring & EDD Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.

About the Role
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our clients Finnish market. 

What You’ll Do

• Deliver excellent customer service via chat and emails in both Finnish and English
• Respond professionally to a range of live chat and email queries from our clients players
• Be responsible for KYC duties and Document Processing
• Listen, probe, and investigate inquiries to determine the underlying needs of the customer
• Communicate in a prompt, thoughtful, warm, and empathetic manner
• Provide first-time resolution where possible
• Remain vigilant of any suspicious activity and escalate accordingly
• Look to cross-sell and promote all opportunities
• Identify RG concerns within live communications and provide the necessary support
• Put the player first at all times!

Requirements

What Our Client is Looking For

AHOY is in search of a detail-oriented KYC Compliance Analyst to enhance our compliance team. In this essential role, you will be responsible for conducting thorough Know Your Customer (KYC) processes to ensure compliance with regulatory standards and mitigate risks associated with customer onboarding. Your expertise will be critical in analyzing customer information and ensuring robust due diligence practices are followed.

Key Responsibilities:

• Perform comprehensive KYC reviews of customer accounts, including risk assessments and enhanced due diligence for high-risk customers.
• Collect, verify, and document customer identification and other relevant data according to established policies and regulatory requirements.
• Monitor and analyze customer transactions and behaviors to identify potential risks or suspicious activity.
• Assist in the implementation of KYC policies and procedures to improve compliance practices.
• Collaborate with internal teams to resolve KYC-related issues and facilitate the onboarding process for new customers.
• Stay current with changes in KYC regulations and compliance best practices.
• Prepare and maintain accurate records of KYC assessments and ensure timely reporting to management.

Requirements

Who Should Apply?

We are looking for candidates who possess the following qualifications:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role: