Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company, based in Athens, Greece. If you are passionate about providing outstanding customer service and enjoy working in a dynamic environment, this position is for you! In this role, you will assist customers with their inquiries and concerns regarding tobacco products, all while communicating in Portuguese.

Key Responsibilities

• Manage customer inquiries related to tobacco products, brands, and services via phone, email, and live chat in Portuguese.
• Provide accurate information on product availability, promotions, and company policies.
• Assist customers with order management and resolve any issues connected to their purchases.
• Document customer interactions thoroughly in the CRM system to ensure effective follow-up
• Collaborate with internal teams to address service challenges and enhance customer satisfaction.
• Stay updated on industry trends and product innovations to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a Player Support Specialist dedicated to supporting Riot Games accounts, fluent in both Polish and English, based in the beautiful city of Sofia, Bulgaria. This role is ideal for gaming enthusiasts who are passionate about providing top-tier support and ensuring players have the best possible experience. You will be the frontline support for Polish-speaking players, helping them navigate their gaming queries effectively.

Key Responsibilities

• Offer high-quality player support in both Polish and English via various communication channels.
• Assist players with inquiries related to their Riot Games accounts, game features, and technical issues.
• Resolve player concerns promptly and effectively to enhance overall satisfaction and loyalty.
• Document player interactions thoroughly for ongoing service improvement.
• Collaborate with development and community management teams to communicate player feedback and insights.
• Stay updated on game developments, features, and player support best practices.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a leading transportation company. This remote position allows you to work from the comfort of your home in Greece while assisting customers with their transportation needs. If you are passionate about customer service and fluent in Italian, we want to hear from you!

Key Responsibilities

• Handle customer inquiries related to transportation services, including bookings, schedules, and policies via phone, email, and chat in Italian.
• Provide detailed information about routes, pricing, and available transportation options.
• Assist customers with managing their reservations, making changes, and resolving issues promptly.
• Document customer interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with operational teams to address customer concerns effectively and ensure quality service delivery.
• Stay informed about industry trends and company updates to provide accurate information to customers.

Requirements

1. Onboarding & Off boarding Support

. Coordinate with the HR team in Cairo to prepare onboarding schedules, required documents, and system access for new hires.

. Welcome new joiners at the KSA office, conduct the on-site onboarding orientation, and ensure a smooth first-day experience.

. Prepare and manage laptop handover, collect signatures on custody forms, and record all assets in the system.

. Ensure new employees have access to policies, tools, and office resources from day one.

. Facilitate exit procedures including collecting company assets, closing access, and supporting off boarding documentation.

2. Office Operations & Experience

. Act as the primary HR and office operations contact in the KSA office.

. Maintain a positive and organized office environment, ensuring it is presentable, functional, and aligned with company standards.

. Support in managing office supplies and general office upkeep.

. Coordinate with vendors (cleaning, maintenance, deliveries, etc.) when required.

. Support travel logistics for employees when needed, in coordination with HR and Procurement.

3. Employee Relations & People Experience

. Communicate HR policies, guidelines, and updates clearly to KSA employees.

. Serve as a trusted on-ground HR representative, escalating issues as necessary.

Mercier Consultancy MD is seeking a highly motivated Slovak Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with relocation offered for the right candidate! In this role, you will work closely with clients to understand their unique challenges and deliver tailored solutions that drive their business success. If you are passionate about technology and enjoy working in a dynamic environment, we would love to hear from you!

Key Responsibilities

• Collaborate with clients to identify their specific needs and objectives through in-depth consultations.
• Design and deliver customized solutions that effectively solve client challenges and enhance business processes.
• Act as a trusted advisor, providing insightful recommendations based on industry best practices.
• Work with internal teams to ensure the successful implementation of solutions and ongoing client support.
• Conduct training sessions for clients to maximize their use of our products and services.
• Stay updated on market trends and emerging technologies to offer relevant advice during consultations.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for a Slovak Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with full support for your relocation! In this role, you will engage with clients to understand their needs and provide tailored solutions that leverage our innovative offerings. If you have a passion for technology and client success, we want to hear from you!

Key Responsibilities

• Work closely with clients to identify their specific needs and business objectives.
• Design and present customized solutions that effectively address client challenges.
• Provide consultative insights and recommendations based on best practices in the industry.
• Collaborate with internal teams to ensure successful execution and support of solutions.
• Lead training sessions for clients to help them maximize the benefits of our products.
• Stay updated on market trends and emerging technologies to offer relevant guidance.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Slovak Speaking Solutions Consultant with the possibility of relocation to Sofia, Bulgaria! We are looking for dedicated individuals who can leverage their language skills and consulting expertise to support our clients in achieving their business goals. You will play a key role in understanding client needs, crafting tailored solutions, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Consult with clients to gather insights about their needs and identify opportunities for improvement.
• Develop and present customized solutions that address client challenges and align with their objectives.
• Act as a reliable advisor, providing best practice recommendations based on industry knowledge and expertise.
• Work collaboratively with internal teams to ensure successful implementation of solutions and ongoing client support.
• Deliver training sessions for clients, empowering them to maximize the benefits of our products and services.
• Remain updated on the latest market trends and technological advancements to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Solutions Consultant to join our dynamic team in Sofia, Bulgaria. We offer relocation support to ensure a smooth transition for the right candidate! In this role, you will play a crucial part in helping clients navigate their challenges by providing tailored solutions that leverage our innovative services. If you are eager to make an impact and thrive in a collaborative environment, we want to hear from you!

Key Responsibilities

• Engage with clients to understand their specific needs and business objectives through comprehensive consultations.
• Develop and present customized solutions that effectively address client challenges and drive business outcomes.
• Act as a trusted advisor, providing valuable insights and recommendations based on industry best practices.
• Collaborate with internal teams to ensure the successful implementation and support of client solutions.
• Facilitate training sessions for clients, empowering them to make the most of our products and services.
• Keep abreast of the latest industry trends and technological advancements to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is seeking a dedicated Polish Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria, with the opportunity for relocation support! In this role, you will work closely with our clients, harnessing your expertise to provide tailored solutions that meet their needs. If you are passionate about technology and client relationships, we want you on our team!

Key Responsibilities

• Engage with clients to understand their specific requirements and business objectives.
• Design and deliver customized solutions that effectively address client challenges.
• Act as a trusted advisor, providing insights and recommendations based on best practices.
• Work collaboratively with internal teams to ensure smooth implementation and ongoing support of solutions.
• Conduct training sessions for clients, empowering them to utilize our products efficiently.
• Stay updated on industry trends and emerging technologies to offer relevant guidance during consultations.

Requirements

Mercier Consultancy MD is seeking a motivated Polish Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with the added benefit of relocation assistance! This is an exciting opportunity for individuals who thrive in a client-facing role and possess a passion for delivering innovative solutions. In this capacity, you will work closely with clients to understand their needs and leverage our products to enhance their business operations.

Key Responsibilities

• Engage with clients to assess their requirements and understand their business objectives.
• Create and propose customized solutions that effectively address client challenges and goals.
• Act as a trusted advisor, providing insights and recommendations based on best practices.
• Collaborate with internal teams to ensure the successful implementation of solutions.
• Conduct training sessions and workshops to empower clients in using our products.
• Keep abreast of industry trends and advancements to provide relevant advice to clients.

Requirements