About the Job

At Excelya, we believe in Audacity, Care, and Energy in everything we do. As a Buyer, you will play a crucial role in our procurement team, ensuring that we acquire the best quality products and services while managing costs effectively. Your expertise will contribute to our mission to deliver excellence in clinical research and development.

Within the Industrial and Quality Department and reporting to the Purchasing Manager, you will be responsible for purchasing goods necessary for the company and will manage supplier relationships. You will ensure that performance objectives are met in terms of cost, quality, and delivery times.

Main Responsibilities:

• Define and implement purchasing strategies for your assigned purchasing categories, in line with the company's overall strategy and subject to approval by your line manager.

• Gather the company's purchasing requirements and communicate them to suppliers and service providers.

• Participate in achieving project deliverables related to purchasing-related topics.

• Issue calls for tenders and select suppliers.

• Negotiate the most favorable commercial terms and formalize agreements.

• Manage the supplier panel for your assigned purchasing categories:

About the Job

At Excelya, we take pride in embodying the core values of Audacity, Care, and Energy. As a leading player in the healthcare sector, our mission is to ensure quality and compliance in all our clinical research operations.

This mission is part of a strategic “Data Integrity Enabling Program” aimed at strengthening data governance and ensuring full compliance across all R&D activities. The project focuses on deploying a harmonized data integrity risk-management methodology and supporting critical GxP areas (GCP, GLP, GMP).

Mercier Consultancy MD is seeking a passionate French Speaking Travel Consultant to join our dynamic team! This remote position allows you to work from the beautiful landscapes of Greece while providing exceptional travel planning support to French-speaking clients. Leverage your expertise in travel to craft amazing journeys for clients around the world.

Key Responsibilities

• Assist French-speaking clients through various communication channels, including phone, email, and chat, to address their travel inquiries.
• Provide expert advice on travel options, including destinations, packages, and accommodations tailored to individual client needs.
• Create customized travel itineraries that reflect clients’ preferences and interests to ensure a memorable experience.
• Manage customer concerns and resolve issues efficiently while ensuring high levels of satisfaction.
• Document client interactions in our CRM system to streamline communication and enhance service.
• Stay informed about travel trends and destination highlights to give clients up-to-date recommendations.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Travel Consultant and experience the freedom of remote work while enjoying the splendid scenery of Greece! In this role, you will assist Dutch-speaking clients in planning their travel adventures from anywhere in Greece, combining your travel expertise with your passion for customer service.

Primary Responsibilities

• Provide exceptional support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
• Offer personalized recommendations on travel packages, destinations, and accommodations tailored to client preferences.
• Create customized travel itineraries that align with clients’ interests and budgets.
• Address and resolve customer inquiries and concerns with professionalism and efficiency.
• Maintain accurate records of client interactions in the CRM system for follow-ups and service improvement.
• Stay updated on travel industry trends and destination insights to provide informed advice to clients.

Requirements

Join Excelya, where Audacity, Care, and Energy define who we are and how we work.

We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to join our dynamic and ambitious Pharmacovigilance and Safety team. Rooted in a long-standing tradition of excellence in pharmacovigilance, our department continues to evolve rapidly, offering a vivid, forward-thinking work environment that embraces innovation and growth Mains Responsibilities :

The position involves performing as Local Contact Person responsible for Pharmacovigilance for Bulgaria and participating in local/global projects within the Pharmacovigilance (PV) and Safety department.

Work in several aspects of pharmacovigilance shall be expected, such as

·       Performs local literature search/review or quality control on results, maintain local journal/conference lists

·       handles case reports, complaints, queries (from collection to reporting to Client/Authorities)

·       Prepares/reviews aggregate reports (e.g. PSURs/PBRERs)

·       Prepares Risk Management Plans

·       Assists in handling/monitoring additional risk minimisation activities

·       Maintenance of the PV System

·       Participate in/conduct trainings

·       Participate in audits/inspections

Mercier Consultancy MD is delighted to offer fantastic Polish Speaking Customer Service positions in vibrant Bulgaria, complete with a fully paid relocation package! This is a superb opportunity for you to jumpstart your career while immersing yourself in Bulgaria’s rich culture and picturesque landscapes.

Why Join Mercier Consultancy MD?

At Mercier Consultancy MD, we prioritize our employees and strive to create an engaging and supportive work atmosphere. Join our enthusiastic team and play a pivotal role in delivering exceptional customer service while advancing your career.

Key Responsibilities

• Provide outstanding customer support to Polish-speaking clients through phone, email, and chat, ensuring every interaction is friendly and professional.
• Assist customers in navigating our products and services, offering clear and accurate guidance.
• Handle customer inquiries and complaints respectfully and efficiently, aiming for quick resolution to maintain high satisfaction levels.
• Accurately document customer interactions and follow up to ensure all customer needs are met.
• Collaborate with team members and other departments to enhance service quality and customer experience.
• Stay informed about our offerings and industry trends to provide the best support possible.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a Dutch Speaking Sales Representative to work in the vibrant city of Sofia, Bulgaria. We are searching for dedicated and motivated individuals who are fluent in Dutch and have a passion for sales. In this role, you will engage with clients to promote and sell our client’s innovative products and services, helping to expand their market presence.

Key Responsibilities

• Identify and initiate contact with potential clients through phone calls, emails, and networking opportunities.
• Effectively communicate the features and benefits of our client’s offerings to assist clients in making informed decisions.
• Meet and exceed individual sales targets while contributing to the overall goals of the sales team.
• Conduct market research to stay informed about industry trends and competitors.
• Collaborate with internal teams, including marketing and customer support, to ensure a high level of customer satisfaction.
• Engage in ongoing training to enhance both your product knowledge and sales skills.

Requirements

Mercier Consultancy MD is seeking a motivated Dutch Speaking Sales Representative to join our thriving team in the vibrant city of Sofia, Bulgaria. This position is perfect for individuals who are passionate about sales and are fluent in Dutch. As a Sales Representative, you will be responsible for promoting and selling our client’s innovative products and services, while building strong relationships with customers in a fast-paced environment.

Key Responsibilities

• Proactively identify and reach out to potential clients through various channels, including phone calls and emails.
• Engage customers by clearly presenting the benefits of our client’s products, customizing your approach based on their needs.
• Meet or exceed individual sales targets as well as contributing to the overall success of the sales team.
• Conduct regular market analysis to track trends and gather competitive intelligence.
• Work closely with the marketing and customer support teams to ensure customer satisfaction and loyalty.
• Participate in ongoing training to continuously improve your product knowledge and sales techniques.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Customer Service Advisor and embrace the opportunity to relocate to the stunning Greece! This position is ideal for those who are passionate about customer service and eager to experience a new culture while working in a vibrant team environment.

In this role, you will be responsible for delivering exceptional support to our Dutch-speaking customers, ensuring their inquiries are handled efficiently and effectively. Your journey will include comprehensive training to equip you with the necessary tools for success and growth within our organization.

Key Responsibilities:

• Address customer inquiries from Dutch-speaking clients through various channels, such as phone, email, and live chat.
• Provide timely and accurate solutions to customer issues, ensuring satisfaction with every interaction.
• Document and track customer interactions to facilitate continuous improvement in service delivery.
• Collaborate with team members and participate in ongoing training to enhance product knowledge and customer service skills.
• Help promote a positive company image by representing our values and commitment to customer success.

Requirements

Mercier Consultancy MD is excited to announce a unique opportunity for a Dutch Speaking Customer Service Advisor who is ready to relocate to the stunning landscapes of Greece! This role is ideal for adventurous individuals seeking to merge work with the experience of living in a vibrant culture.

As a part of our dedicated team, you will provide exceptional customer support to Dutch-speaking clients, ensuring their experience is smooth and enjoyable. This position comes with the chance to develop your career in a dynamic environment while enjoying the Mediterranean lifestyle.

Key Responsibilities:

• Respond to inquiries from Dutch-speaking customers through various communication channels, including phone, email, and live chat.
• Deliver outstanding service by resolving issues and answering questions with professionalism and enthusiasm.
• Accurately document customer interactions to improve service quality and internal processes.
• Collaborate with other team members to share best practices and enhance overall customer satisfaction.
• Engage in training programs to continuously develop your skills and product knowledge.

Requirements