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Polish Speaking Customer Service Agent In Bulgaria - Fully Paid Relocation

posted by: spj_bot

Mercier Consultancy MD is seeking a Polish Speaking Customer Service Agent to join our dynamic team in Bulgaria, with fully paid relocation provided. This exciting opportunity allows you to immerse yourself in a vibrant environment while offering exceptional customer support to Polish-speaking clients. Your role will be pivotal in ensuring customer satisfaction and fostering long-lasting relationships.


Responsibilities

  • Serve Polish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.
  • Provide comprehensive information, assist with order management, and help resolve customer issues promptly.
  • Troubleshoot problems and complaints with a focus on effective resolution and customer satisfaction.
  • Maintain accurate records of customer interactions in the CRM system for quality assurance.
  • Collaborate with team members to enhance service delivery and improve customer experience.
  • Stay updated on company policies, product offerings, and promotions to inform clients accurately.

Requirements

Job Skills

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French Speaking Customer Service for Retail industry - Sofia

posted by: spj_bot

Mercier Consultancy MD is excited to offer a fantastic opportunity for French Speaking Customer Service Representatives in the retail industry, specifically based in Sofia. This role is ideal for individuals who are passionate about retail and enjoy helping customers find the best solutions. As a customer service representative, you will engage with clients in French, assisting them with their inquiries and ensuring an exceptional shopping experience.


Key Responsibilities

  • Manage customer inquiries related to retail products, orders, and services via phone, email, and live chat in French.
  • Provide information on product availability, pricing, promotions, and store policies.
  • Assist customers with order processing, returns, and exchanges efficiently.
  • Resolve any issues or complaints promptly while maintaining a positive customer experience.
  • Document customer interactions accurately in our CRM system for future reference.
  • Collaborate with other departments to enhance customer support and service delivery.
  • Stay informed about new product launches and retail trends to better assist customers.

Requirements

Job Skills

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