Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support Representative, with a fully paid relocation package to Bulgaria. This role is perfect for individuals who are passionate about customer service and want to work in an inspiring environment while supporting our Spanish-speaking clients.

Key Responsibilities

• Provide exceptional customer support to Spanish-speaking clients through various communication channels such as phone, email, and live chat.
• Respond to inquiries regarding products, services, and company policies quickly and accurately.
• Efficiently resolve customer complaints and issues to keep satisfaction levels high.
• Document all interactions with clients in our CRM system for thorough record-keeping and future reference.
• Collaborate with internal teams to ensure client needs are met and service quality is continually improved.
• Stay informed about company offerings and industry trends to provide informed advice to clients.

Requirements

Join Mercier Consultancy MD as a Hungarian Speaking Customer Service Specialist and embark on an exciting journey in beautiful Greece! We are seeking enthusiastic individuals fluent in Hungarian who are eager to provide exceptional customer support while experiencing the rich culture and lifestyle of Greece. With our paid relocation package, we make it easier for you to transition into this new role.

Key Responsibilities

• Provide high-quality customer service support to Hungarian-speaking clients through various channels, including phone, email, and live chat.
• Address customer inquiries and concerns promptly and effectively, ensuring a satisfactory resolution.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with team members to continuously improve the customer experience and service quality.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Stay informed about company policies, products, and promotions to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Care Representatives for a prominent Automotive Company! This role not only allows you to engage with customers in your native language but also includes paid relocation to the beautiful country of Greece. If you are passionate about automobiles and committed to providing exceptional service, we want you on our team!

Key Responsibilities

• Deliver outstanding customer support in German via phone, email, and live chat regarding automotive products and services.
• Assist customers with inquiries related to vehicle specifications, service appointments, warranty information, and general automotive queries.
• Collaborate with internal departments to address customer concerns and ensure swift resolution of issues.
• Document customer interactions accurately in the CRM system, tracking inquiries and follow-ups effectively.
• Collect feedback from customers to help improve service offerings and enhance customer satisfaction.
• Stay updated on the latest automotive trends and company products to provide knowledgeable assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for Dutch Speaking Customer Care Representatives for a prestigious high-end domestic appliances company! Join our team in Greece, where you will have the chance to provide exceptional service and support to customers who appreciate luxury and quality in their home appliances. If you’re dedicated to delivering a superior customer experience, we would love to have you on board!

Key Responsibilities

• Provide outstanding customer service in Dutch via phone, email, and chat for inquiries related to high-end domestic appliances.
• Assist customers with product information, order management, warranty claims, and troubleshooting issues.
• Collaborate with internal teams to ensure timely resolution of customer inquiries and concerns.
• Document customer interactions accurately in our CRM system for tracking and follow-up.
• Gather customer feedback to continuously improve service offerings and enhance customer satisfaction.
• Stay knowledgeable about the latest product features, promotions, and company policies to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Content Moderator fluent in Slovak to work in beautiful Greece! This role comes with a fully paid relocation package, allowing you to embrace the vibrant lifestyle and rich history of Greece while ensuring a safe online environment for our users. As a Content Moderator, your primary responsibility will be to assess and manage user-generated content, ensuring compliance with community standards for our Slovak-speaking audience.

Key Responsibilities

• Moderate and evaluate user-generated content in Slovak to ensure it meets community guidelines.
• Accurately classify content based on established moderation policies.
• Identify and report inappropriate content or policy violations to the appropriate teams.
• Provide insights on content trends and user engagement to help improve moderation strategies.
• Collaborate effectively with team members to enhance moderation processes.
• Remain updated on company policies related to content moderation and community interaction.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Content Moderator proficient in Portuguese to work in beautiful Greece! This position includes a fully paid relocation package, allowing you to experience the rich culture and stunning landscapes of Greece while ensuring a safe online environment for users. As a Content Moderator, you will be responsible for reviewing and managing user-generated content to ensure compliance with our community guidelines, specifically for our Portuguese-speaking audience.

Key Responsibilities

• Moderate and evaluate user-generated content in Portuguese to ensure it aligns with community standards.
• Classify and assess content based on established moderation policies.
• Identify and report inappropriate content or violations to the relevant teams.
• Provide insights on content trends and user interactions to support moderation strategies.
• Collaborate effectively with colleagues to enhance content moderation processes.
• Stay informed about company policies concerning content moderation and community engagement.

Requirements